A Unified Strategy to Boost B2B Search Marketing ROI


By S. Ryan DeShazer, Global Director of Search Marketing, GyroHSR

I’ve been known to tell clients that, unless you plan on shutting down your corporate Web site, you cannot ignore search. It’s essential to online existence to be findable. In fact, there’s a great quote I use regularly in workshops and new business presentations. It’s simple, to the point, and perfectly brilliant:

“If you cannot be searched, you do not exist.”

For the new entrant to B2B search marketing, the challenge can be daunting. There is so much to consider, and depending on the industry, a bevy of sophisticated competitors are waiting to eat your lunch. But search is essential to any organization’s viability, so you must overcome any fear and get started. Now.

And while effective strategies first incorporate business objectives before turning to tactics, it should be noted that in search there’s really only one tactic: search! Forget this nonsense that either paid or organic search is preferable over the other. Organic results and paid ads share the same page real estate, and to the user there is little on-the-fly distinction between the two. Eye-scanning studies have confirmed this: page placement is more important in determining which listings get attention than whether they are paid or organic.

The Trick: Pick Fights You Can Win

You’ve no doubt seen a graphic similar to the one below before. The theory of the long-tail, in this case visually representing a client’s search keyword-referred traffic for a given time period. The long tail is a very exciting reality and represents a chance for almost every advertiser to “pick a fight they can win.” Essentially, keyword phrases that are queried can be broken into three categories: “head,” “torso,” and “tail” terms.

head torso tail

“Head” terms are general (and, therefore, typically very competitive) terms that relate to the particular industry. “Torso” terms are more specific and receive fewer queries. “Tail” terms are those that are so specific that they receive very few searches, but when added together amount to a large percentage of overall search-referred visitors.

The Key to Winning: Keyword Optimization

Identify which of these hundreds or thousands of keywords (head, torso, and tail) your company can generate positive returns from. Securing the top position for the most popular keyword phrase in the industry isn’t always enough to ensure success. That positioning has to drive an appropriate response among your target audiences.

Start with paid search to cast a wide net and quickly identify which combinations of keyword phrases, ad units and landing pages yield the greatest rates of response. Paid search, unlike organic, can operate fluidly in response to changing market dynamics or advertiser missteps. What if a keyword doesn’t generate the response that was hypothesized? Re-script the ad, change out the landing page, reduce the keyword-level bid or even remove that keyword from the portfolio altogether. With a bit of diligence, it can be determined with statistical certainty which combinations are working. Organic search takes much more elbow grease, and patience, to move the needle.

Once armed with that insight, bring the top-performing combination from paid search into the fold for optimization and claim as much of the “free” search traffic as possible. Recent statistics show that organic listings receive approximately 75 percent of all search click-throughs, so you’re leaving a lot on the table by not taking this extra step. Remember to optimize only for top performing paid search keyword terms and you’ve found some fights you can win.

Over time, less-sophisticated competition will continue to bloody each other’s noses with high-cost paid campaigns and uninformed organic programs. By following this approach, you can side-step those battles and stay focused on what matters most: results.

deshazer

S. Ryan DeShazer
Global D
irector of Search Marketing, GyroHSR

Ryan DeShazer is a seasoned digital marketing professional, having served entrepreneurial stints at pay-per-click (PPC) marketing firm Clix Marketing and again as co-owner of interactive boutique NOEINK. His current responsibilities at GyroHSR include developing and advancing the firm’s search engine marketing (SEM) capabilities.

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7 Responses to A Unified Strategy to Boost B2B Search Marketing ROI

  1. Glenn Andrew says:

    I agree with your balanced approach to search marketing ROI and one that I employ with my clients. You make a great argument for both paid and organic search. As you point out, both share the same real estate and should be treated as such. And everyone can compete for premium ad positioning through the judicious use of keyword phrases and optimization. Well-written and concise!

  2. Rob Bunting says:

    Nice article Ryan, you’ve done an excellent job of summarizing the process of: choosing PPC keywords, making adjustments to improve ROI based on the campaign results, and then the step many people fail to do, looping back to incorporate those tactics with your SEO through optimizing the site for the best performing PPC keywords. Since Google is crawling PPC landing pages now and factoring in the optimization of the page as part of their PPC ranking algorithm, optimizing the page even helps now with the PPC.

    One additional concept I’d like to throw out there is to have a defined ROI goal when starting a campaign based on the B2B firms sales process data. For example, if a company has determined a sales lead is worth say $100 (perhaps 10% of their leads result in a $1000 sale), therefore that should be the ROI target for their PPC or any other advertising campaign. That way, it’s very clear if the campaign is “paying for itself”.

    Good stuff!

  3. Thank you for this very informative post. I am a student in SEO, so I am digging for all the knowledge I can absorb. This article puts the whole process in prospective for me. Anyone can put up an AdWord campaign these days and pay hundreds or thousands a month to drive traffic to their site, but many companies stop at the paid searches. Your explanation of tying the successful keywords back in to your site is so simple (and obvious) but I wonder how many people actually do that? I know I will certainly use this advice! Thanks!

  4. Megan L. says:

    Great article, S. Ryan! Over 80% of B2B buyers start their selection process with search. You may find our recent blog post, “3 Layers of B2B landing pages”, interesting: http://www.ioninteractive.com/post-click-marketing-blog/2009/3/10/3-layers-of-b2b-landing-pages.html

    Cheers!

  5. Jack Duncan says:

    This really boils the whole thing down to a nutshell. So many small biz owners don’t even realize that they don’t exist online and how much profitability they are missing. You’ve made the process easy to understand and pointed out the most effective way of using search in a cost-effective way.
    Thanks for the post.

  6. Great post. I have recently done SEO work for a technology company that exemplifies what you have mentioned above. We expanded their content breaking long pages into shorter ones and optimized for 2-3 additional longer tail terms on each page.

    Withing 3 months the number of keyword driving search traffic grew form 600 to over 1,800. Much of this was lower volume long tail terms but in aggregate they produced big increases and converted at a very high rate

    Dave

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