Here’s something that might surprise you: Most digital copiers made over the past decade contain their own hard drives that work similarly to the hard drive in your computer. Copiers with hard drives can store an image of every document that has been scanned, copied, or emailed from the machine.

Plus, many copiers are leased and returned repeatedly; or leased, returned, and sold secondhand. Which means that it’s likely that someone else will ultimately have access to your copier … and possibly all the company information stored on it.

In other words, it’s essential to your company’s security, your employees’ security, and your customers’ security that you know whether your copier stores digital information, how to secure the data in your copier, and what to do before returning a leased copier or selling a copier that you own.
Read the full entry

0 Comments

Our everyday lives have never been more connected and managed through software. Programs not only power our gadgets but drive our daily routines and ensure the world around us keeps on ticking over.

The services we rely upon exist at the mercy of human error, design oversights and security flaws; clumsy coding typos can bring institutions to their knees and unseen bugs can be catastrophic. Quality assurance testing has never been more important. Read the full entry

0 Comments

700,000 apps reside in both the Apple and Android app store – but are any of them yours?

Businesses develop mobile apps to directly generate income (through sales of the app, or the app facilitating product sales) or for the purposes of marketing, branding, and customer service. If your business is interested in utilizing a mobile app in order to increase customer loyalty, you have two options: to build a custom app, or to make use of existing apps through a third-party provider. Read the full entry

0 Comments

Everything from the cloud to social media to the proliferation of mobile technology has dramatically changed the way call centers operate in recent years.

In an effort to be more efficient and effective, expect contact centers to adopt systems that enable them to reach customers on multiple platforms — from traditional calls to Facebook.

And, as more customers turn to the web to vent their frustrations or seek help with a product, expect to see more industry-wide consolidation of call centers, even as more jobs return stateside as companies hope to win back frustrated customers after the big outsourcing experiment. Read the full entry

0 Comments

Given that most companies are looking to do more with fewer resources, business process automation (BPA) is topping most corporate “to do” lists. BPA is the transformation of typically time-consuming and routine manual tasks into streamlined technology-facilitated operations.

For start-ups and early stage companies, BPA offers tremendous advantages including streamlined internal operations and less capital tied up in critical, yet routine processes. Read the full entry

0 Comments

2013 is an important year when it comes to responsive web design, according to SEO experts worldwide.

Smartphones and tablets will become more copious, and larger screens (after years of wanting the smallest phone) will make their debut.

This year, we will see that responsive web design has truly become a staple when it comes to online marketing success, especially with its friend SEO nearby. Read the full entry

0 Comments

2012 was an enormous year for cloud computing. Gartner research estimates that the public cloud market grew to a total of $109 billion worldwide, a nearly 20% increase over the previous year. Many businesses have jumped on the cloud computing bandwagon as it emerged last year, and yours may have been one of them.

From time tracking to payroll software, there are many ways your business can benefit from the cloud. And though we’re a few months into 2013, it’s never too late to assess and improve. It’s important to consider your current cloud usage and future. Read the full entry

0 Comments

Zuckerberg wants Facebook to be the most local of newspapers, the one we all want to see every time we log on – only the information we care about most.

And that means better content segmentation and improved photo design, optimized for the user. It’s all about what they want to see, and who they want to connect with.

“So you take all these stories, you put them together, and what do you get? A richer, simpler and more beautiful news feed…” – Julie Zhuo, Facebook’s Design Manager Read the full entry

0 Comments

Your POS system is not just a cash register. Your system coordinates inventory, purchasing, receiving, and transfers of products. It also tracks sales information and trends, and performs analyses of various elements – cost, price, and profit – as needed.

Using the information stored in your POS reports, you can improve your business’s marketing, staffing, and sales processes. Read the full entry

0 Comments

According to IBM, poor data management is the number 1 barrier to getting value from your CRM software. Whether this is a matter of knowledge or process is something you’ll need to figure out.

Your CRM system can lose its functionality for a variety of reasons. Problems can occur because the system itself is too small or limited to handle your business’s workload.

Conversely, the problem may be in the processes your business uses or in the way it has implemented the CRM’s tools.

However, you can determine the root cause of your system’s problems by performing an audit of the program. Read the full entry

0 Comments