Whether it’s taking calls in the office or keeping in touch with your mobile sales team, communication is important for your business to stay on track.
While many big-box businesses can afford expensive, complex solutions, your business can stay connected for a fraction of the price.
Look into new and emerging technologies to help you maintain all your necessary communications without breaking the bank. Read the full entry
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More and more customers are shopping on their mobile devices, and mobile commerce revenues are expected to reach $31 billion by 2016 according to Forrester Research. Read the full entry
The statistics could discourage even as sunny a soul as Pollyanna: Studies show that a high percentage of Customer Relationship Management (CRM) systems have failed to meet company expectations. In 2009, Forrester announced a failure rate of 47%.
That’s not to say the projects were complete failures. Most often, a project delivered some expected benefit, but still left users unsatisfied. Read the full entry
Since the free software movement (also known as the Open Source Software movement) began in 1983, it’s estimated that businesses have saved more than $60 billion a year, according to a report by The Standish Group.
Combining the cost savings of open source software and the efficiencies of cloud storage software contributed to even greater cost savings, better security, higher quality software and the ability for businesses to avoid vendor “lock-in.” Read the full entry
Here’s something that might surprise you: Most digital copiers made over the past decade contain their own hard drives that work similarly to the hard drive in your computer. Copiers with hard drives can store an image of every document that has been scanned, copied, or emailed from the machine.
Plus, many copiers are leased and returned repeatedly; or leased, returned, and sold secondhand. Which means that it’s likely that someone else will ultimately have access to your copier … and possibly all the company information stored on it.
In other words, it’s essential to your company’s security, your employees’ security, and your customers’ security that you know whether your copier stores digital information, how to secure the data in your copier, and what to do before returning a leased copier or selling a copier that you own.
Read the full entry
Our everyday lives have never been more connected and managed through software. Programs not only power our gadgets but drive our daily routines and ensure the world around us keeps on ticking over.
The services we rely upon exist at the mercy of human error, design oversights and security flaws; clumsy coding typos can bring institutions to their knees and unseen bugs can be catastrophic. Quality assurance testing has never been more important. Read the full entry
700,000 apps reside in both the Apple and Android app store – but are any of them yours?
Businesses develop mobile apps to directly generate income (through sales of the app, or the app facilitating product sales) or for the purposes of marketing, branding, and customer service. If your business is interested in utilizing a mobile app in order to increase customer loyalty, you have two options: to build a custom app, or to make use of existing apps through a third-party provider. Read the full entry
Everything from the cloud to social media to the proliferation of mobile technology has dramatically changed the way call centers operate in recent years.
In an effort to be more efficient and effective, expect contact centers to adopt systems that enable them to reach customers on multiple platforms — from traditional calls to Facebook.
And, as more customers turn to the web to vent their frustrations or seek help with a product, expect to see more industry-wide consolidation of call centers, even as more jobs return stateside as companies hope to win back frustrated customers after the big outsourcing experiment. Read the full entry
Given that most companies are looking to do more with fewer resources, business process automation (BPA) is topping most corporate “to do” lists. BPA is the transformation of typically time-consuming and routine manual tasks into streamlined technology-facilitated operations.
For start-ups and early stage companies, BPA offers tremendous advantages including streamlined internal operations and less capital tied up in critical, yet routine processes. Read the full entry
2013 is an important year when it comes to responsive web design, according to SEO experts worldwide.
Smartphones and tablets will become more copious, and larger screens (after years of wanting the smallest phone) will make their debut.
This year, we will see that responsive web design has truly become a staple when it comes to online marketing success, especially with its friend SEO nearby. Read the full entry
