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The Benefits of Small Business IT Support Services
Don’t underestimate the importance of IT support for your small business. That means that you need to find a bona fide IT support services firm, with trained and certified staff, instead relying on a friend, family member, or on-staff computer hobbyist. Relying on the expertise of professionals dedicated to IT support for small business allows you and your employees to do your jobs without tech support distractions, and helps you avoid costly technology mistakes.
Like your computer geek nephew, the in-house IT support offered by big box retailers, or the toll-free help line directly to hardware and software manufacturers, are not your best options. You need a trustworthy, trained professional who’s completely focused on the latest software and hardware developments. Once an IT support provider is familiar with your business they can make recommendations for money-saving improvements on an ongoing basis.
PC Services – hardware and software -- are best updated every three to four years. By contracting out your small business IT support services you will have a technician who saves you money by standardizing your organization’s hardware and software, which simplifies troubleshooting and repair. IT consultants also bring the ability to negotiate with vendors, on your behalf, to get the best prices on hardware and software.
Data security, no matter how small your company is, must be taken seriously. Hackers work around the clock to find ways into unsecured computer systems, and those who fall prey to these security attacks pay a steep price. When you retain professional IT support you can rely on your service provider to implement security measures such as:
· Ongoing password security audits for your entire computer network.
· Operating system, firmware and application updates with security patches.
· Firewalls that block direct-to-Internet access.
· Deletion of guest accounts and file-sharing programs.
· Installation and updates of reliable antivirus, anti-spyware and anti-rootkit applications.
When your employees aren’t knowledgeable about the software used for daily business operations, time and money is lost: redundant data entry, manually completing tasks that can be automated, the risk of errors and miscalculations rises.
By outsourcing your IT support service you get access to ongoing training, without having a full-time trainer on staff. These training sessions can be conducted on-site, at reasonable cost, to help you and your employees have a full understanding of the features, functions and benefits of the IT system you have in place.
Data loss can cripple a business. Recovering the data is time-consuming and expensive. System crashes and data loss are a reality, though, so look to IT support professionals to help protect your business. IT support service providers will work with you to ensure you have the right data backed up as frequently as necessary, and that the data can be fully recovered in the event of a crash.