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Total quality management is more than just the assurance of providing high-quality products and services. The concept embraces every step of doing business, including management and operation. The main objective is to provide 100% customer satisfaction and zero defects.
Perhaps you are considering introducing the TQM concept into your business. You need to understand that this is not a trivial task to accomplish. This may entail significant business improvements for successful embarkation. You need to find answers to the following questions. Who am I providing my products and services to? Am I providing what they really need? Did I meet their expectations?
One essential aspect of TQM is empowerment. This takes into account the views of the workers in the assembly line. The problem is that many personnel in the upper ranks find this an affront to their authority, leading to the failure of the TQM strategy. Thus, if you want to succeed in installing TQM to your business, you need to first recognize what management culture currently exists. Then you have to do what it takes to adapt the whole staff to the management style that the strategy requires.
You may incur large costs of incorporating TQM into your business; however, non-conformance will actually cost you more. For additional information on total quality management, visit the links on this Business.com page.