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Dec 27, 2012 ... Most virtual assistants are contract or freelance workers who do their jobs from home and focus on administrative tasks that are similar to those ...

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A Guide to Virtual Assistant Companies


For any business, finding an assistant that completely suits the needs of a company can be a daunting task. However, one popular solution for many companies today is to utilize the services of a virtual assistant company. Virtual assistant companies provide assistance for both small and large companies, ranging from a wide variety of administrative and secretarial tasks. With the services provided by a virtual assistant, employees and managers are able to concentrate on other vital tasks.

Advantages of Virtual Assistant Companies

One of the main advantages of hiring a virtual assistant company arise from the number of services they can provide. Virtual assistants are able to perform a range of administrative, customer support, and clerical tasks. These tasks may include organizing appointments and contacts, conducting research, and multi-tasking between different projects. In addition, virtual assistants are able to provide customer service, such as answering emails and addressing customer concerns. An alternative to full-time, local assistants, virtual assistant companies can allow businesses to maintain cost-effective operations without sacrificing professionalism.

Virtual assistant companies allow businesses to remain cost-efficient through a number of advantages. Generally, companies do not need to pay taxes or other fees for virtual assistance, as they are not technically employees. In addition, companies do not have to pay for a desk, chair, or computer for a virtual assistant, as they are located elsewhere. Another benefit of virtual assistant company relates to the location of the company. If the virtual assistant company is in a different time zone, then their employees can provide customer support while your company is sleeping.

Tips for Hiring a Virtual Assistant Company

Hiring a virtual assistant from a company may be difficult, especially when you are unable to meet the applicant in person. However, there are a number of ways to determine if a virtual assistant is right for your company. The following tips can help companies find a qualified virtual assistant company.

English Skills:
One of the main concerns of virtual assistant companies is the fear that representatives are outsourced from other countries, with no regards to their written and conversational skills. However, there are many companies that hire virtual assistants under strict language requirements. Many virtual assistants have an advanced proficiency in English, with the ability to effectively communicate and provide support. When choosing a virtual assistant company, make sure that the representatives are able to communicate with your customers and employees.

Experience:
Unfortunately, there are a number of subpar virtual assistant companies that lacks experience and professionalism, simply looking to make a quick buck. While researching different virtual assistant companies, look for an established company that has a large client base and an extensive track record. 

Budget:
Though a virtual assistant provides a company with a cost-effective solution, it is still important to consider whether the business can afford their services. Virtual assistant companies will have different pricing plans and structures, depending on the types of services provided. Other factors that have a role in the company’s purchasing decision are the duration and quality of service.