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Regardless of the size, the age or the type of company, any business needs an adequate phone system. Many customers still rely on traditional phone systems in order to reach representatives. However, purchasing and implementing a traditional phone system can be costly and time-consuming. A popular alternative, one that many businesses have taken advantage of, is a virtual office phone system.
How do Virtual Office Phones Work?
In order to start utilizing virtual office phones, businesses need to find either a virtual office vendor or a virtual office that has a phone system in place. Generally, the virtual office will set up the business with a number and extensions that connect to individuals within the company. Depending on the needs of the business, the phone system will greet callers with a prerecorded message and a menu that will lead to other options. The virtual phone system will also allow callers to leave a message, and recipients to either receive a call or let it go to voicemail. As a liaison between the caller and the employee, the virtual office phone removes the need for a human representative to administer to phone calls.
Advantages of Virtual Office Phones
Companies using a virtual office phone allow them to take advantage of a number of benefits. In addition to professionalism and allowing your business to appear bigger, virtual office phones also provide the following:
A virtual office phone system can provide companies with a number of benefits at reasonable prices. Some of the various features include call forwarding, call logs, and voicemail. In addition, virtual office phones can also feature a virtual receptionist, in which an auto attendant receives calls and reroutes them to the proper destination.
In addition to facilitating calls between customers and representatives, virtual office phones also allow different departments and offices to connect to each other. Regardless of the location of offices within a company, a virtual phone system allows them to operate under a single phone system. Through the use of Internet-based technologies, calls and transfers are made as smoothly as if the company was using a traditional phone system.
Virtual office phones can be easily set up and implemented immediately. Administrators can add and remove multiple users on a whim, as well as create new extension numbers for new users. In addition to flexibility, the system is also secure; employees do not have to use their personal phone numbers, instead relying on the numbers presented by the virtual phone system.
Virtual office phones are cloud-based, meaning that the user does not rely on expensive hardware to start implementing the system. Instead, users are able to use an Internet-based system that reroutes their calls to VoIP-enabled phone systems. The removal of the need to purchase complicated, hardware-based systems allows the business to reduce their overhead costs without sacrificing a quality service. In addition, many vendors offer virtual office phone systems at affordable pricing plans, with monthly or yearly subscriptions.