Call and contact centers have evolved dramatically in recent years. With changes in technology have come changes in the call center industry.
Call centers no longer have to be in one fixed physical location. With modern systems, calls can be distributed to employees in different locations, resulting in virtual call centers.
Even with a fixed call center, different technology choices and the number of vendors selling solutions has increased exponentially in recent years. This has made selecting the right software systems tricky.
The Business.com Guide to Call Center Software will:
- Breakdown the various types of systems.
- Help you calculate the costs.
- Offer a comparison checklist to simplify the process.