What makes businesses like Zappos, Amazon and In-N-Out so successful? Could it be the huge selection of footwear and products? Possibly. Could it be the delicious burgers? Maybe. But one thing is for sure, the customer service is so good that it becomes an amazing experience. And it's why customers sing their praises and keep coming back for more.
Still not convinced? According to research done by Gartner, 89% of customers have stopped doing business with a company after experiencing a poor customer experience. That is a staggering number, and any business that wants to be successful should take this data with more than just a grain of salt. Getting your employees onboard with making the customer the central focus can change the whole outlook of your brand and business.
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How can you apply this uber successful customer service approach and provide the best possible customer experience? There are plenty of ways to educate your employees on how to implement stand-out customer service, ranging from DIY to major programs and retrests. The How Customer Experience Training Boosts Value and Profitabilty ebook details the strategy of successful brands in addition to sharing the programs that can take you to new customer experience heights. It’s time to zero-in on your customer experience and boost your value and profitability. Download the ebook now!