Drive More Value from Customer & Employee Relationships. Download Free White Paper.
www.Convergys.com
Contact our consultants for customized phone skills training that improve telephone customer service levels and deliver lasting results.
www.thephonecoach.com
Compare Call Center Service Quotes from Multiple Vendors. Inbound and Outbound Service Available. Free, No Obligation Quotes.
Request Quotes | Compare Vendors
www.AllOptions.com
Manage your Customers w/ Salesforce Start a Free 30-Day Trial today!
www.salesforce.com
Real-time decisioning, personalized customer interactions boost sales.
www.convergys.com/dynamic-decision
Your customer relationships shouldn't end after one sale
www.TheMagazineGroup.com
Sharable, Accessible, Easy-to-use Control Access to Info - Free Trial
www.QuickBase.com
Find the best CRM tool for you! The best SalesLogix consultants
www.customersystemsinc.com
Headquartered in Louisville, Kentucky; comprehensive customer relationship management company that designs, develops and implements complete database marketing campaigns, customer data intelligence solutions and customer service programs.
www.accentonline.com
An independent consulting firm specializing in call center consulting and general telecommunications consulting services to businesses.
www.agsmithconsulting.com
Company designs comprehensive customer service feedback programs for companies.
www.baiservices.com
Provider of systems analysis and integration services for business process automation, business applications development and network solutions; also a provider of technical services. Services are provided to multiple industries. This company w...
www.barnhill.com
Call center/enterprise management consulting firm specializing in partnerships with customer organizations to achieve significant performance capabilities in customer service, quality, productivity and sales.
www.bcgroupintl.com
Firm offering customized end-to-end solutions for the contact center environment, including network solutions, equipment, voice and data integration, online solutions, application development, consulting and training.
www.bell.ca
Compare Call Center Service Quotes from Multiple Vendors. Inbound and Outbound Service Available. Free, No Obligation Quotes.
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www.AllOptions.com (Paid)
Provider of software design, development and consulting, supporting large organizations in knowledge management systems development and Legacy re-engineering. Services are provided to multiple industries.
www.cognetics.com
Speaker & consultant site providing advice for direct sales, marketing & customer service on the Internet or face to face.
www.worldsalescenter.com
Consulting and training company that focuses on customer retention and loyalty.
www.cbsg.com
CCPG is dedicated to providing the CRM universe with a variety of exciting content and services focused on researching, solving, and consulting.
www.contactcenterperformancegroup.com(Paid)
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www.Convergys.com (Paid)
Customer satisfaction and market research consultants who help companies understand their customers' satisfaction with products and services, their marketplace, and their competitors.
www.c-r-g.com
Los Gatos, California-based research company specializing in external and internal customer satisfaction measurement.
members.aol.com
Consultancy focusing on customer service change efforts and providing seminars, speeches and services.
www.customerservice.com
Contact our consultants for customized phone skills training that improve telephone customer service levels and deliver lasting results.
www.thephonecoach.com (Paid)
Improve customer service, strengthen customer loyalty and retention, and increased employee commitment for a sharper competitive edge.
www.customerfocusconsult.com(Paid)
Internet customer relationship management company providing products & services enabling Internet businesses to build & manage their customer relationships: CRM platform, database marketing & analytical services; headquartered in New York, New Y...
www.cyberdialogue.com
Company providing database marketing solutions for customer relationship management (CRM), direct marketing and e-CRM.
www.datainstincts.com
Human resources consulting firm offering turnover reduction systems including a call center fit index to test applicants for customer service representative and telemarketing postitions.
www.degarmogroup.com
Orpington, Kent global company championing customer service & providing events, publications (owns Customer Service Management), consultancy, telemarketing & training.
www.hug.co.uk
Business process review specialist providing custom business-to-business customer satisfaction surveys.
www.infoquestcrm.com
Customer Relationship Management Enterprise Solutions for the Front Office.
www.keane.com
Company provides management training and customer service training and consulting services.
www.mjlearning.com(Paid)
Professional services firm providing audit, assurance, financial, human resource, management, business process outsourcing and tax consulting services.
www.pricewaterhousecoopers.com
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Manage your Customers w/ Salesforce Start a Free 30-Day Trial today!
www.salesforce.com
Real-time decisioning, personalized customer interactions boost sales.
www.convergys.com/dynamic-decision
Your customer relationships shouldn't end after one sale
www.TheMagazineGroup.com
Guide to Customer Service Consultants
Customer service training can boost customer satisfaction and spending alike![]() |
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ABCs of Customer Service Consultants
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Of course, customer service consultants can do more than make consumers smile. With their strict attention to customer-centric details, the best customer service consultants can help business owners improve nearly every aspect of their business. For instance:
1. Customer service training can help with marketing, as the most effective advertising isn't the kind that sells to customers, but rather the kind that serves them.
2. Customer service consulting can help with customer retention, as satisfied customers are customers for life.
3. Customer service tips can help with human resources, as they can give business owners improved people skills, with customers and employees alike.
4. Customer service consultants can help businesses with cash flow, as happy customers spend more money more often.
5. Customer service consulting can help companies develop a competitive edge, as superior customer service is a key point of differentiation within the marketplace.
Action Steps
The best contacts and resources to help you get it done
Ask customer service consultants to help you both solve and prevent problems
Most customer service consultants can help companies address specific customer service problems, as well as build broader customer service infrastructures.
I recommend:
McNeil and Johnson, AchieveGlobal and Signature Worldwide are just a few of the many customer service consulting firms that are looking for your business.
Arrange call center training for individual employees in order to increase productivity
For many companies, the front lines of customer service are the phones. A special breed of customer service consulting therefore focuses especially on call center training for employees.
I recommend:
Worldwide Call Centers, ISC Consultants and Phone for Success are examples of companies that provide call center training for customer service-minded companies.
Hire mystery shoppers, who can offer customer service tips for front-line employees
Mystery shoppers offer a unique brand of customer service consulting that's designed not only to teach good customer service, but also to test it.
I recommend:
You can find customer service consultants who specialize in mystery shopping online via the Mystery Shopping Providers Association's member directory, in which member companies such as Service Excellence Group, Shop'n Chek and GfK NOP are listed.
Tap customer service consultants for help building loyalty and retention
Some customer service consultants specialize in building customer loyalty programs. If your goal is customer retention, they can help.
I recommend:
The king of customer loyalty, Disney, offers unique customer service training and customer service consulting via the Disney Institute.
Glean motivational customer service tips from the occasional guest speaker
Customer service consultants aren't the only customer service experts that can serve your business well. In the absence of formalized customer service training, consider bringing in expert speakers to informally inspire your staff to better customer service.
I recommend:
Speakers bureaus such as AEI Speakers Bureau, International Speakers Bureau and Executive Speakers Bureau allow you to search for speakers specializing in any number of topics, including customer service training.
Invest in high-quality CRM software for virtual customer service consulting
Sometimes, software can provide all the customer service training you need. In fact, the best customer relationship management (CRM) solutions include features not just for organizing, but also for improving customer service functions.
I recommend:
Salesforce.com and RightNow Technologies offer CRM solutions that are perfectly suited for customer service training needs.
Tips & Tactics
Helpful advice for making the most of this Guide- Customer service consulting begins with a needs analysis; be prepared to discuss candidly with potential customer service consultants your challenges and opportunities, as well as your strengths and, most importantly, your weaknesses.
- Customer service consultants aren't identical; look for customer service consultants who specialize in your area of need, whether it's customer service training for employees, call center training or customer loyalty programs.
- Small businesses don't always need, and can't always afford, full-blown customer service consulting. If you're small, or just need some basic customer service tips, look for customer service consultants that offer individual or small group customer service coaching.
- Customer service starts at the top. Managers and owners must therefore participate in all customer service training; it's not enough to sit your employees down with customer service consultants if you don't sit down with them.
- While many customer service consultants have standard customer service training programs, companies that want to focus on radically improving customer service should ask their customer service consultants to develop programs customized for their business.












