Provides instant, real-time remote control of another PC over the web. No need to preinstall software for later remote support session.
logmein.com
Web-based help desk and asset management tool with self-service, knowledge base, purchase and contracts management.
www.servicedeskplus.com
100% web-based Help Desk Software for advanced call tracking, problem resolution & employee/customer self-help access. View free demo now.
Free Trial | Compare Products | Learn More
NumaraSoftware.com
100% web-based help desk solution that includes call logging, tracking and escalation, knowledgebase, asset management, reporting and more.
www.revelationhelpdesk.com
LogMeIn Rescue provides instant, real-time remote control of another PC over the web. No need to preinstall software for later remote support session.
secure.logmeinrescue.com
Web-based IT Help Desk with Asset Mgmt. Free version too. Try Now!
www.ServiceDeskPlus.com
Compare top ranked help desk software using Capterra's free, comprehensive directory.
Capterra.com
You or your customers answer a series of predefined questions to lead to the root of the problem and system provides the answer to solve the problem.
Benefits | Features | Cost | Contact
www.eireconsulting.com
Find the help desk software that's right for your company. Use our downloadable report to compare help desk software vendors.
www.infotech.com
Web-based help desk ticketing software with unlimited custom fields. Faster submissions. Over 250 reports, knowledge center, email ticketing.
Software Features | Contact Manager | Help Desk Server | Help Desk Demo
www.cynergysoftware.com
2008 - Latest Top Help Desk Vendor Rankings Report. Download Free Copy
Business-Software.com/Help-Desk
Free Quotes/Demos - Multiple Firms Compare Solutions-Save Time & Money
HelpDesk.BuyerZone.com
Provider of online resources to assist call center managers and engineers involved in call centre design.
www.ansapoint.com
Company providing workstation and web-enabled help desk and building maintenance solutions internationally to both small and large organizations.
www.cafmexplorer.com(Paid)
Manage customer relationships with our CRM technology software solutions and helpdesk software.
www.crmworks.co.uk(Paid)
Compare top ranked help desk software using Capterra's free, comprehensive directory.
Capterra.com (Paid)
100% web-based help desk solution that includes call logging, tracking and escalation, knowledgebase, asset management, reporting and more.
www.revelationhelpdesk.com (Paid)
Web-based help desk and asset management tool with self-service, knowledge base, purchase and contracts management.
www.servicedeskplus.com (Paid)
LogMeIn Rescue provides instant, real-time remote control of another PC over the web. No need to preinstall software for later remote support session.
secure.logmeinrescue.com (Paid)
Provides instant, real-time remote control of another PC over the web. No need to preinstall software for later remote support session.
logmein.com (Paid)
Web-based help desk ticketing software with unlimited custom fields. Faster submissions. Over 250 reports, knowledge center, email ticketing.
Software Features | Contact Manager | Help Desk Server | Help Desk Demo
www.cynergysoftware.com (Paid)
Find the help desk software that's right for your company. Use our downloadable report to compare help desk software vendors.
www.infotech.com (Paid)
Help desk software and information resource and portal.
www.help-desk-world.com
Systems development and management consulting enterprise offering software tools and specializing in call center management.
www.ifsol.com
Provider of scalable and integrated web-based customer care and customer interaction management solution with expertise in online and traditional call center technologies.
www.melita.com
You or your customers answer a series of predefined questions to lead to the root of the problem and system provides the answer to solve the problem.
Benefits | Features | Cost | Contact
www.eireconsulting.com (Paid)
Offering customizable web-based help desk & support software products for customer relationship and service management.
www.parature.com
IT service management provider offering service desk software including ITIL and ITSM helpdesk solutions
www.sunrisesoftware.co.uk(Paid)
100% web-based Help Desk Software for advanced call tracking, problem resolution & employee/customer self-help access. View free demo now.
Free Trial | Compare Products | Learn More
NumaraSoftware.com (Paid)
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Web-based IT Help Desk with Asset Mgmt. Free version too. Try Now!
www.ServiceDeskPlus.com
2008 - Latest Top Help Desk Vendor Rankings Report. Download Free Copy
Business-Software.com/Help-Desk
Guide to Help Desk Software
Using computer help desk software to your advantage |
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Benefits of Help Desk Software
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The top three ways to best utilize customer help desk software are to:
1. Provide an FAQ (frequently asked questions) function somewhere within the software help desk.
2. Provide a quick response by tracking web based help desk tickets.
3. Offer your customers the option of interactive self-service through the web based help desk software.
Action Steps
The best contacts and resources to help you get it done
Customize your software help desk to your company's needs
Your online help desk software solution should be customized to your business - from appearance to language options. Don't forget the now-standard FAQ link for your site for immediate answers to the most common queries.
I recommend:
Visit Revelation for their 100% web based help desk software solution where you can choose the features you want, and pay only for what you need. Review the many help desk software options offered within BridgeTrak Suite through Windows or web based help desk software, which include a user-friendly production environment, customizable email templates, customized screen layouts and views, and more.
Automate customer service through web based help desk software
Provide your customers with web based help desk software solutions for immediate, automated responses to their inquiries or comments, especially if they're experiencing a service or product problem. Through your FAQs and other troubleshooting Web based help desk software features, your customer can help himself find the answer... while your company gets the credit for it.
I recommend:
For a great portal of all things computer help desk related, check out the extensive software (help desk) directories at Helpdesk.com. Check out Numara's100% web based help desk software (Track-It! or FootPrints) for advanced call tracking, problem resolution, and employee/customer self-help access.
Help your employees serve customers through help desk software
Your software help desk system should help (not hinder) your employees to serve customers as expediently as possible. If it doesn't, then it's probably time to look at adding new features to your existing help desk software, or switching to a different computer help desk software provider.
I recommend:
HelpSpot calls itself a 'help desk software solution that covers all the bases,' and they're not kidding: This web based help desk portal helps your support employees manage requests from many sources, offers a modern user interface and reporting and more.
Find help desk software with a range of features
The best help desk software is one that gives you many features, including package tracking, order history checking, payment history, payment due dates and more.
I recommend:
Netsuite's NetCommerce offers 'round the clock self-service for your customers to check their order histories, payments, and shipping status, or post trouble tickets online 24/7.
Tips & Tactics
Helpful advice for making the most of this Guide- Know your options: Look for computer help desk software that gives you choices on everything from licensing levels, and fee schedules, to appearance, depending on your organization.
- Find adjustable help desk solutions: Many help desk software solutions are designed to grow with your company's ongoing computer help desk needs.
- Sample it first: Many web based help desk software providers allow you a free trial before you commit to their program - a great way to try before you buy.
- Check out their help desk: You, too, need a help desk software vendor with a reputable and useful support system in case of a service interruption or other problem.
- Integration is key: Find help desk software that will easily integrate with your organization's existing systems.
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