As a popular way of providing online live help, PHP live support software runs on the web host's computer using a program or script that gets written using PHP, a server-based computer scripting language. When running, PHP live chat lets you or your staff chat in real time with customers. You can answer their questions about products or how to use your website.

You need the following to use PHP live help software:

1. A web host that supports PHP;

2. Staff with the time and knowledge to interact via chat with customers and answer their questions;

3. And a host that supports MySql databases to run some PHP live help applications.

Action Steps
The best contacts and resources to help you get it done

Opt for hosted PHP live support as your easiest choice

This option is often the most expensive as there is likely to be a monthly fee. Choose this method if you are inexperienced at installing server-based software or just don't want to bother with having to take care of the technical details. You may find a web host that includes this as part of its offerings.

I recommend: Get a free demo of Chattalooga Live Help! hosted PHP chat software from Technomax Software and Systems. Sign up for a free trial of PHP Live! from OSI Codes.

Choose server-based PHP live help software if you are experienced with server software

Because this software is powered by PHP, live support applications require a server that runs PHP scripts. Check with your web host if you are not sure. Most web hosts, even those with budget level hosting plans, have this feature. If your plan doesn't offer PHP, you may be able to upgrade to a plan that does without switching hosts.

I recommend: Choose from a single domain or multiple domain license for live help on your company website from Stardevelop. Try a free demo of a low-cost chat support from Motion Livechat Support System. Select from several plans compatible with Windows or Linux at PHP Unlimited Chat.

Obtain PHP live help scripts from sites that sell and review many choices

Choose this option if you have the expertise and want to quickly evaluate several options. Determine which features are important to you and find the best choice after comparing different scripts.

I recommend: Compare features of several online support software programs and learn what to look for in a PHP live support application at TopTenREVIEWS. Download PHP live support scripts at HotScripts.com or read user reviews of each item.

Download open source PHP live help software

Choose this option if you are looking for free PHP live help software. Not all open source software is free, but it is more likely to be. Open source software also allows you to modify the program if you know how to do so.

I recommend: Find an open source live chat application and download it at HelpCenterLive!. Download a free open source live help program at Crafty Syntax Live Help.

Tips & Tactics

Helpful advice for making the most of this Guide

• •  You don't have to provide 24-hour support if you opt to have online support via PHP. Live helper staff people are often online to assist web visitors only during regular business hours.