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eCRM

Vendors of eCRM solutions offering customer management online tools. Review online CRM companies offering online customer management software and services. Select an e-CRM solution provider that suits your business needs.
eCRM
Offers accounting solutions and online customer relationship managment solutions. Solutions such as ACCPAC CRM.
Request Info | Request Demo
www.i-datatech.com
Online Customer Support for IT
Offers a web-based help desk solution with integrated CRM tools. Improves customer satisfaction in the delivery of IT services.
www.revelationhelpdesk.com
Online CRM Software Directory
Compare online customer relationship management software using Capterra's free, comprehensive directory.
Capterra.com
Siebel CRM On Demand
Robust, Flexible Solutions Tailored to Meet Your CRM Needs. Learn More!
www.CRMonDemand.com
Online CRM Software
Online CRM Software. Affordable Pricing. Easy to Use. Free Trial.
www.NetSuite.com
Web-Based CRM Solutions
Sharable, Accessible, Easy-to-use Control Access to Info - Free Trial
www.QuickBase.com
Microsoft People-Ready Business eCRM
People Drive Success. Learn How to Unlock the Potential of Your Workforce with People-Ready Business Solutions.
Microsoft.com/PeopleReadyBusiness
NEW 2008 CRM Buyers Guide
A must-have for anyone considering CRM software - Free Download.
Entellium.com
Web-Based CRM
All-In-One Software Solution. Low Cost & Low Risk. Get A Free Trial!
www.SageCRMSolutions.com
FootPrints CRM Software
Automate Customer Support Service Flexible & Comprehensive: Try Now
www.NumaraSoftware.com
CRM Solutions
Free Demos, Free Help. Let us help you grow your business
www.ertgroup.com
Web-Based CRM Software
Award-winning CRM automates your entire business- Free product tour!
www.InfusionSoft.com/CRMSoftware
Listings
Brigade Solutions, Inc.
Provider of CyberReps(tm), staffing solutions for overloaded e-mail response teams. The company provides representatives to reply to e-mails that companies cannot handle. Services are provided to multiple industries.
www.brigadesolutions.com
Business Intelligence
Organizer of events and research on customer relationship management (CRM), enterprise strategy and data warehouseing.
www.business-intelligence.co.uk
Business Process Management Group
Online resource for professionals involved in business process re-engineering and change.
www.bpmg.org
Consolidated Business Systems, Inc.
Provider of custom applications programming services. Developer of data retrieval software, used on IBM mainframes. Provider of direct marketing data processing. Products and services are sold to the mail processing industry.
www.cas-online.com
CustomerAsset
Global e-CRM company providing customer interaction and database management services, including full-channel customer interaction handling, database mining/marketing and online campaign management.
www.customerasset.com
Data Instincts
Company providing database marketing solutions for customer relationship management (CRM), direct marketing and e-CRM.
www.datainstincts.com
eCRM
Offers accounting solutions and online customer relationship managment solutions. Solutions such as ACCPAC CRM.
Request Info | Request Demo
www.i-datatech.com (Paid)
European Centre for Customer Strategies
A web community that covers all aspects of customer management, including strategies and technology selection and best-practice advice.
www.eccs.uk.com
From Data Mining to Database Marketing
White paper on the evolution of data mining and database marketing, including tutorial and links to additional papers. By Kurt Thearling of the Data Intelligence Group.
www.santafe.edu
ipoints.co.uk
Internet rewards program providing the means for ecommerce companies to reward their customers with meaningful, desirable products.
www.ipoints.co.uk
Karna.net
Provider of hosted application services, specializing in Internet customer relations management software produced by other companies. The company also provides consulting and implementation services for e-businesses with regards to the customer...
www.karna.net
Microsoft People-Ready Business eCRM
People Drive Success. Learn How to Unlock the Potential of Your Workforce with People-Ready Business Solutions.
Microsoft.com/PeopleReadyBusiness (Paid)
Online CRM Software Directory
Compare online customer relationship management software using Capterra's free, comprehensive directory.
Capterra.com (Paid)
Online Customer Support for IT
Offers a web-based help desk solution with integrated CRM tools. Improves customer satisfaction in the delivery of IT services.
www.revelationhelpdesk.com (Paid)
Powered - the eduCommerce Co.
Firm that designs and creates client-based online learning centers.
www.powered.com
Radcliffe Web Design
Provider of web page design, web page graphic design, domain name registration, web site administration, Internet marketing and Internet systems consulting. Services are provided to multiple industries. This company was capitalized by private ...
www.robonet.com
Salesforce.com
Provider of Internet software services that allow company sales teams to manage account information such as contacts, sales leads, reports and business forecast. Products are sold to multiple industries. This company was capitalized by private...
www.salesforce.com
SAS Institute
International software group that develops, markets & supports data warehousing & decision support software; headquartered in Cary, North Carolina.
www.sas.com
Service After Sale that Builds Web-Business
Marketing Edge Tip-Zine Article: Five Tips For Improving Customer Service, by Dahna Chandler.
www.healthandmoneytips.com
  • STAFFWARE PLC
Siebel CRM On Demand
Robust, Flexible Solutions Tailored to Meet Your CRM Needs. Learn More!
www.CRMonDemand.com
Online CRM Software
Online CRM Software. Affordable Pricing. Easy to Use. Free Trial.
www.NetSuite.com
Web-Based CRM Solutions
Sharable, Accessible, Easy-to-use Control Access to Info - Free Trial
www.QuickBase.com

Guide to Online CRM Solutions

Hosted customer relationship management can make your life easier


Attracting and retaining customers is a key challenge for any business. Fortunately, online CRM (customer relationship management) solutions are rapidly becoming more functionally rich, viable ways to mine this area. The upshot is that Web-based programs can save you time and money, and are an excellent way to track customers versus more costly on-premise versions.

Online CRM solutions:

  1. Sate customers' desire to interact through multiple channels
  2. Deliver insight into customers' needs through click-stream data
  3. Offer users more chances to send emails and interact online
  4. Use online Web-training materials for staff


Action Steps

The best contacts and resources to help you get it done

Get up and running quickly Most hosted solutions are functional within weeks. Conversely, the on-premise version takes at least six months to be installed. Also, hosted versions can even be downloaded from the Internet with a credit card. The upshot is rapid ROI (return on investment), since implementation time is much faster.

I recommend:  Some of the biggest names in software have turned to hosted solutions. Go to Oracle and SAP to research their offerings, such as ROI, speed to market and other key factors.

Lower cost than installed versions By virtually outsourcing your CRM, IT costs are substantially cut. Start-up fees are minimal, and the monthly fees are straightforward and generally low. (Most of the fee is comprised of licensing costs.) Because software maintenance and support are outsourced, there's little need for a sizable staff.

I recommend:  Sites like CRMBuyer.com and SearchCRM.com post articles and guidance on the cost of eCRM versus the installed versions. It pays to compare cost, line item by item.

Easily personalized These days, CRM solutions fit easily into existing networks because they're highly flexible. The Internet is the backbone of the system. Some big enterprise companies like SAP and Oracle offer hosted services beyond just CRM that you can expand into.

I recommend:  For useful information on personalization, go to CRMProject.com. And to find out which companies are expanding their hosted offerings, check out DestinationCRM.com.

Flexibility leaves room to grow Upgrading an installed CRM solution can be costly. But the hosted solutions are highly scalable and can be easily upgraded.

I recommend:  Gather more information on scalability at CRMGuru.com, where you can use its moderated discussion groups and peruse its CRM Knowledge Base of 1,000 tips and articles. Also, SharedInsights.com has valuable discussion boards and white papers on digital CRM.

Low risk tests Not only are hosted solutions cheaper to implement, some even offer free trial periods so that you can test them.

I recommend:  Sign up for a free 30-day trial at SalesForce.com, a market leader in hosting.

Tips & Tactics

Helpful advice for making the most of this Guide
  • Ease of use is key. Does the program have an intuitive interface?
  • Look for Web training — the ability to track which staff members are using the system and why.
  • Benchmark the reams of data you're collecting with charts and graphs.
  • Knowing your goal, such as connecting with customers, helps you choose the right online CRM solution.

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How-To Guide from WORK.COM

Guide author
By Constance Gustke
Hosted customer relationship management can make your life easier.
Attracting and retaining customers is a key challenge for any business. Fortunately, online CRM (customer relationship management) solutions are rapidly becoming more functionally rich, viable ways to mine this area. The upshot is that Web-based ... Read more
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