Improve Customer Service
America's Favorite C/S Training DVDs, eLearning & OnSite Workshops
www.ServiceTraining.com
America's Favorite C/S Training DVDs, eLearning & OnSite Workshops
www.ServiceTraining.com
Rodale Custom Publishing
Engage customers w/award-winning custom print & online media.
www.RodaleCustomPub.com
Engage customers w/award-winning custom print & online media.
www.RodaleCustomPub.com
Simulation-Based Training
Make everyone a StarPerformer Reduce Turnover; Increase Revenue
www.astarperformer.com
Make everyone a StarPerformer Reduce Turnover; Increase Revenue
www.astarperformer.com
BusinessWeek Magazine
Global. Insightful. Concise. Get 4 free trial issues & a free gift.
www.BusinessWeek.com/subscribe
Global. Insightful. Concise. Get 4 free trial issues & a free gift.
www.BusinessWeek.com/subscribe
Reservationless Monthly
7,800 toll minutes for $350mo 4.5ยข per minute per caller
www.AffordableConferenceCalls.com
7,800 toll minutes for $350mo 4.5ยข per minute per caller
www.AffordableConferenceCalls.com
Free CRM Magazine
Get tips on Marketing 2.0, CRM, Sales, Cust. Serv. Subscribe free!
www.destinationCRM.com
Get tips on Marketing 2.0, CRM, Sales, Cust. Serv. Subscribe free!
www.destinationCRM.com
Data Collection Services
IVR / Web / PDA data collection for cleaning and building maintenance
www.issi-ivr.com
IVR / Web / PDA data collection for cleaning and building maintenance
www.issi-ivr.com
Knova: Customer Service
Automate Service Resolution With Top Rated Self Service Software
www.knova.com
Automate Service Resolution With Top Rated Self Service Software
www.knova.com
Call Center Services
Specializing in Customer Service, Lead Generation & Technical Support
www.Dialogue-Marketing.com
Specializing in Customer Service, Lead Generation & Technical Support
www.Dialogue-Marketing.com
Customer Solutions
Grow Your Business by Turning Your Customers's Comments Into Action!
www.IslandData.com
Grow Your Business by Turning Your Customers's Comments Into Action!
www.IslandData.com
A-Z Customer Service Publications Provider Directory
A
AFSMI Journal
Publication designed to further the knowledge, understanding, and career development of executives, managers, and professionals in the high-technology services and support industry. From the Association for Services Management International.
www.afsmi.org
Publication designed to further the knowledge, understanding, and career development of executives, managers, and professionals in the high-technology services and support industry. From the Association for Services Management International.
www.afsmi.org
Asia Pacific Call Centre News
News supplier for call center professionals with searchable article archive, links and subscription newsletter.
www.apccn.com
News supplier for call center professionals with searchable article archive, links and subscription newsletter.
www.apccn.com
C
Call Center Magazine
Monthly publication which covers products and services that improve customer contact and care by strengthening online communications and quality assistance over the phone.
www.callcentermagazine.com
Monthly publication which covers products and services that improve customer contact and care by strengthening online communications and quality assistance over the phone.
www.callcentermagazine.com
Call Centre Focus
Telebusiness magazine targeting European call center industry professionals with networking resources, article database and job postings.
www.callcentre.co.uk
Telebusiness magazine targeting European call center industry professionals with networking resources, article database and job postings.
www.callcentre.co.uk
C@ll Center Solutions
Monthly publication on inbound, outbound and customer service management, published by Technology Marketing Corporation (TMC).
www.ccsmag.com
Monthly publication on inbound, outbound and customer service management, published by Technology Marketing Corporation (TMC).
www.ccsmag.com
The Supervisor's Guide to Improved Customer Service & Retention
Six-page biweekly newsletter on customer service and management published by Clement Communications.
www.clement.com
Six-page biweekly newsletter on customer service and management published by Clement Communications.
www.clement.com
Colloquy: The Loyalty and Frequency Marketing Quarterly
Publication covering dedicated to dissemination of information and analysis related to frequency marketing, relationship marketing and loyalty marketing strategies and programs of all types.
www.colloquy.org
Publication covering dedicated to dissemination of information and analysis related to frequency marketing, relationship marketing and loyalty marketing strategies and programs of all types.
www.colloquy.org
Computer Telephony
Computer Telephony Magazine and its expert editorial staff guides developers, resellers and end-user organizations in evaluating, purchasing and implementing products and services that add modern-day, computer-driven intelligence to business com...
www.computertelephony.com
Computer Telephony Magazine and its expert editorial staff guides developers, resellers and end-user organizations in evaluating, purchasing and implementing products and services that add modern-day, computer-driven intelligence to business com...
www.computertelephony.com
CRM Daily.com
24 hour customer relationship management new published by The NewsFactor Network, owned and operated by Triad Commerce Group, LLC, an Internet media company.
www.crmdaily.com
24 hour customer relationship management new published by The NewsFactor Network, owned and operated by Triad Commerce Group, LLC, an Internet media company.
www.crmdaily.com
Customer Service Group
Provider of specialized products and services for customer service and support professionals including newsletters, surveys and books.
customerservicegroup.com
Provider of specialized products and services for customer service and support professionals including newsletters, surveys and books.
customerservicegroup.com
H
HelpDesk-Online
Help desk software resource and weekly publication published by HelpStar.com
www.helpdesk-online.com
Help desk software resource and weekly publication published by HelpStar.com
www.helpdesk-online.com
R
RealMarket Today!
The customer relationship management (CRM) daily report from Real Market Research Corporation. Provides news, resources and a stock index.
www.realmarket.com
The customer relationship management (CRM) daily report from Real Market Research Corporation. Provides news, resources and a stock index.
www.realmarket.com
T
Teleconnect
Resource for telecommunications professionals with information on call centers and CRM benchmarking.
www.teleconnect.com
Resource for telecommunications professionals with information on call centers and CRM benchmarking.
www.teleconnect.com
Improve Customer Service
America's Favorite C/S Training DVDs, eLearning & OnSite Workshops
www.ServiceTraining.com
America's Favorite C/S Training DVDs, eLearning & OnSite Workshops
www.ServiceTraining.com
Rodale Custom Publishing
Engage customers w/award-winning custom print & online media.
www.RodaleCustomPub.com
Engage customers w/award-winning custom print & online media.
www.RodaleCustomPub.com
