Telemarketing Services, Lead Generation, List Development, Seminar Registration, Database Scrubs and Updates.
www.crestlinegroup.com
Inbound & outbound call center services include customer service, order taking, lead generation, appointment setting, direct sales, more.
Contact Us
www.procom-inc.com
Award Winning! On-Site or Hosted, Increase Contact Rates by 400%
www.TouchStar.com
Easy as 1-2-3. Create, Start, Track Live campaign results instantly.
www.Protus.com/message-broadcast /
Cost-effective services to generate qualified leads and/or appointments
www.Intelemark.com
Discover the Benefits of Packet8 Scalable Call Center Solutions
ContactCenter.Packet8.net
Offers a wide array of inbound and outbound telemarketing services, including lead generation, product sales and support, and customer surveys.
www.hamiltontm.com
Call center outsourcing consulting and referral services. No charge to clients. USA, Canada, India, the Philippines, South Africa, Central America.
Our Services | Inbound | Outbound | Get Quotes
www.worldwidecallcenters.com
High-quality home improvement leads. You only pay for performance. Get more info.
HomeImprovement.Quinstreet.com
Request 5 free telemarketing call center price quotes. Compare prices and save time and money.
Request 5 Quotes
www.QuoteCatcher.com
Easily Compare Prices & Save. Find the Best Deal & Save Today!
Telemarketing.BuyerZone.com
Get free guidance, advice and price quotes from multiple providers.
CallCentersComparison.com
No Time To Call your Lists? Let Us Do The Telemarketing. Inquire Now!
www.NewfieldTelemarketing.com
provides Inbound Call Center, Lead Generation, Market Research and Telemarketing services to businesses looking to outsource their Customer Care projects.
www.advancedim.com(Paid)
Ecommerce marketplace for telemarketing services including scripts, inbound, outbound and automated.
www.bizbuyercategories.com
Telemarketing services that generate qualified prospects and appointment setting to direct sales and fulfillment services.
www.quantumcall.com(Paid)
Call center outsourcing consulting and referral services. No charge to clients. USA, Canada, India, the Philippines, South Africa, Central America.
Our Services | Inbound | Outbound | Get Quotes
www.worldwidecallcenters.com (Paid)
Provider of business-to-business telemarketing services for the computer industry.
www.cci-telemarketing.com
Online community providing information to those who work in call center operations world-wide including a job board, product reviews, call center resources, magazines & news.
www.callcenterops.com
Full-service telemarketing company specializing in ecommerce, inbound and outbound telemarketing.
www.contact-america.com
Online exchange of information on telemarketing, telephone customer service, teleservices, call centers & telephony.
www.telemkt.com
We provide sales lead generation, telemarketing, direct marketing and online marketing services to a broad range of companies in the US, UK & Ireland.
www.marketingformulas.com(Paid)
Global call center referral agency for telemarketing, teleservice, customer support and help desk requirements.
www.ozcallcentres.com
Append residential and business phone numbers to your postal list. High match rate and quality data at a great price.
www.towerdata.com(Paid)
High-quality home improvement leads. You only pay for performance. Get more info.
HomeImprovement.Quinstreet.com (Paid)
Federal law regarding telemarketing (47 US Code 227 et seq.)
www4.law.cornell.edu
Information from the Federal Trade Commission.
www.ftc.gov
Provider of sales lead generation and telemarketing solutions to IT companies worldwide. Multilingual staff based in Boston, UK and Ireland.
uk site | telemarketing | complex sales | samples
www.tsleads.com(Paid)
Offers a wide array of inbound and outbound telemarketing services, including lead generation, product sales and support, and customer surveys.
www.hamiltontm.com (Paid)
Inbound & outbound call center services include customer service, order taking, lead generation, appointment setting, direct sales, more.
Contact Us
www.procom-inc.com (Paid)
Offers Telemarketing services. Event Registration, List Creation, Surveying, & Inbound and outbound telemarketing.
www.crestlinegroup.com(Paid)
Request 5 free telemarketing call center price quotes. Compare prices and save time and money.
Request 5 Quotes
www.QuoteCatcher.com (Paid)
Telemarketing Services, Lead Generation, List Development, Seminar Registration, Database Scrubs and Updates.
www.crestlinegroup.com (Paid)
Directory of call center & telemarketing resources available on the Internet including industry conferences, services & job postings.
www.teleplaza.com
Report of the United States - Canada working group to President Bill Clinton and Prime Minister Jean Chretien, November 1997.
www.usdoj.gov
Award Winning! On-Site or Hosted, Increase Contact Rates by 400%
www.TouchStar.com
Easy as 1-2-3. Create, Start, Track Live campaign results instantly.
www.Protus.com/message-broadcast /
Cost-effective services to generate qualified leads and/or appointments
www.Intelemark.com
Guide to Building Sales with Telemarketing
Pick up the phone to promote your goods and servicesOutbound telemarketing takes place when your company calls a prospect or existing customer. Small companies can use telemarketing in the following ways:
- To gather customer information
- To introduce new products or services
- To make a sale
- To complete a current transaction
- To add an incremental component to the sale
Action Steps
The best contacts and resources to help you get it done
Evaluate the potential for telemarketing
Telemarketing isn't for every company or every customer. Before embarking on a telemarketing program, consider what you wish to accomplish and if your customer base is receptive to this marketing tool.
I recommend:
Sign up for a 20-hour telemarketing test to determine if this selling strategy can boost your bottom line.
Follow the rules
Respect the Do-Not-Call Registries. Not honoring them can be costly, with fines up to $11,000.
I recommend:
Become familiar with the National Do-Not-Call Registry and similar programs within your specific state.
Cross-sell and up-sell
Use the telemarketing customer encounter as an opportunity to both cross-sell (sell complementary products or services) and up-sell (sell a higher-level product or service).
I recommend:
Invest in a cross-selling and up-selling training program for your telemarketing staff from ImpactLearningSystems.com.
Get script savvy
Most marketing experts recommend using scripts, but only when the telemarketer delivers the script with a natural voice and cadence. Encourage your telemarketers to learn about your products and services so it doesn't sound like they're simply reading from your script.
I recommend:
Check out an audio CD or e-book on How to Create Winning Telemarketing Scripts from ColdCalling.com. Get tips on scripts and more at AllBusiness.com.
Hire the right telemarketers
Not everyone is cut out for a telemarketing gig. Finding the right people for the job can make all the difference in whether your efforts succeed or fall flat.
I recommend:
Find experienced telemarketers at Guru.com or consider outsourcing your telemarketing needs to a service, such as Telemarketing.com. When interviewing potential hires, use these sample telemarketing personnel interview questions (on pages 5-6).
Obtain telemarketing lists
Use your existing customer database to create a telemarketing target list. You can also purchase names and numbers or cull names from a phone directory or other publicly available list.
I recommend:
Whether you need fewer than 5,000 names or more than 100,000, whether your focus is business-to-business or business-to-consumer and whether you're looking for names in the Northeast, Midwest or all across the nation, you can find a list at Discount-Lists.
Tips & Tactics
Helpful advice for making the most of this Guide- For many customers, their only contact with your company is through telemarketing. For them, your telemarketer is your company. Make sure the image your telemarketers are portraying fits with your company image.
- Telemarketing isn't all about the numbers; it's also about building customer relationships.
- Telemarketing can be done from your office, from a call center or from someone's home, also called homesourcing.
- Respect customers and their time.
- Respect the word 'no.'








