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Outsourcing Consulting Services
Call center outsourcing consulting and referral services. No charge to clients. USA, Canada, India, the Philippines, South Africa, Central America.
Our Services | Inbound | Outbound | Get Quotes
www.worldwidecallcenters.com
Call center outsourcing consulting and referral services. No charge to clients. USA, Canada, India, the Philippines, South Africa, Central America.
Our Services | Inbound | Outbound | Get Quotes
www.worldwidecallcenters.com
Telemarketing Consultants
Exclusively focused on improving your in-house telemarketing efforts
www.brooksdreyfus.com
Exclusively focused on improving your in-house telemarketing efforts
www.brooksdreyfus.com
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Telemarketing Services
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Telemarketing Services
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www.B2B-Exchange.com/Telemarketing
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Call Center Consulting
QA Programs, Training, Coaching ROI-driven assistance and advice
www.HyperQuality.com
QA Programs, Training, Coaching ROI-driven assistance and advice
www.HyperQuality.com
Answering Pros in NY
For the Right Answering Service Review Listings at Switchboard.com.
www.switchboard.com
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Your Marketing Is Wrong
Everything you ever learned about marketing is wrong. Free CD...
www.MYM-marketing.com
Everything you ever learned about marketing is wrong. Free CD...
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Marketing Consultant
1-stop Source from Concept to Shelf Free Analysis/Consult 859-567-1609
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Related Business Topics
A
Seventh Wonder Telemarketing Consultants
Consultancy in all aspects of telemarketing operations including sales training, employee development, recruiting strategies, call center design and management.
www.aboutseventhwonder.com
Consultancy in all aspects of telemarketing operations including sales training, employee development, recruiting strategies, call center design and management.
www.aboutseventhwonder.com
Accent Marketing Services, Inc.
A database management, integrated calling process and call overflow provider in Louisville, Kentucky.
www.accentonline.com
A database management, integrated calling process and call overflow provider in Louisville, Kentucky.
www.accentonline.com
Access Telemarket
Provides support for outbound teleservices, customer service, fulfillment, database management and list enhancement.
www.accesstelemarket.com
Provides support for outbound teleservices, customer service, fulfillment, database management and list enhancement.
www.accesstelemarket.com
Airpage Telemarketing Solutions
Specialize in single/multiple item and catalog order entry services, local and national order entries for radio and print advertisements, national dealer locator referral coupon, sample, literature and information requests. Headquartered in Hele...
www.airpage.net
Specialize in single/multiple item and catalog order entry services, local and national order entries for radio and print advertisements, national dealer locator referral coupon, sample, literature and information requests. Headquartered in Hele...
www.airpage.net
Alert Communications
A customer service, eservice and catalog support provider. Based in Los Angeles, California.
www.alertcom.com
A customer service, eservice and catalog support provider. Based in Los Angeles, California.
www.alertcom.com
Automation Marketing
Provides telemarketing services for high technology companies selling to other businesses, such as: telemarketing for sales call appointments, lead generation or lead qualification, for market research or measuring customer satisfaction. Based i...
www.amarketing.com
Provides telemarketing services for high technology companies selling to other businesses, such as: telemarketing for sales call appointments, lead generation or lead qualification, for market research or measuring customer satisfaction. Based i...
www.amarketing.com
Americalist
Turnkey direct marketing solutions & services company providing mail & phone lists and custom direct mail & telemarketing programs; located in North Canton, Ohio.
www.americalist.com
Turnkey direct marketing solutions & services company providing mail & phone lists and custom direct mail & telemarketing programs; located in North Canton, Ohio.
www.americalist.com
American Marketing Services
An outbound call center that specializes in providing services in high technology, business-to- consumer, business-to-business, mortgage, market research, campaigns insurance and seminar registration. Located in San Jose, California.
www.americanmarketing.com
An outbound call center that specializes in providing services in high technology, business-to- consumer, business-to-business, mortgage, market research, campaigns insurance and seminar registration. Located in San Jose, California.
www.americanmarketing.com
Answer Tech, Inc.
Loveland, Colorado company providing communication & marketing services to business & corporate clientele, including customer service, inbound telemarketing, 800 answering & order taking.
www.answertech.com
Loveland, Colorado company providing communication & marketing services to business & corporate clientele, including customer service, inbound telemarketing, 800 answering & order taking.
www.answertech.com
Archway Marketing Services
Services include customer service, ecommerce and IVR applications. Based in Minneapolis, Minnesota.
www.archway.com
Services include customer service, ecommerce and IVR applications. Based in Minneapolis, Minnesota.
www.archway.com
Atesia SPA
BAsed in Rome, Italy. The firm provides customer service, commercial support, and full account management services.
www.atesia.it
BAsed in Rome, Italy. The firm provides customer service, commercial support, and full account management services.
www.atesia.it
Avaya
Provides software that helps businesses deliver sales and service and manage customer relationships across a variety of media, including the Internet, e-mail, and the telephone.
www.avaya.com
Provides software that helps businesses deliver sales and service and manage customer relationships across a variety of media, including the Internet, e-mail, and the telephone.
www.avaya.com
B
Business to Business Marketing
A San Diego based marketing firm that deploys strategic outbound lead generation campaigns to help clients increase revenue and experience measurable growth.
www.biz2bizmarketing.com
A San Diego based marketing firm that deploys strategic outbound lead generation campaigns to help clients increase revenue and experience measurable growth.
www.biz2bizmarketing.com
Blackwell Group
Services include message, identity sales literature, public relations advertising, telemarketing consulting, customer surveys. Englewood, Colorado.
www.blackwellgroup.com
Services include message, identity sales literature, public relations advertising, telemarketing consulting, customer surveys. Englewood, Colorado.
www.blackwellgroup.com
Business Response
Provides outsource inbound and outbound teleservices and telemarketing call center solutions for marketing and recall registration programs. St. Louis, Missiouri.
www.businessresponse.com
Provides outsource inbound and outbound teleservices and telemarketing call center solutions for marketing and recall registration programs. St. Louis, Missiouri.
www.businessresponse.com
C
CallCapture
Interactive voice response (IVR) service of Information Now! providing toll-free numbers with built-in call capture, ad tracking and lead-generation technologies.
www.callcapture.com
Interactive voice response (IVR) service of Information Now! providing toll-free numbers with built-in call capture, ad tracking and lead-generation technologies.
www.callcapture.com
CAS Systems
Provide high-end telephone sales and marketing services to clients with computer hardware, software, networking products, or computer services. Oakland, California.
www.cassys.com
Provide high-end telephone sales and marketing services to clients with computer hardware, software, networking products, or computer services. Oakland, California.
www.cassys.com
Conference Calls
Event telemarketing specialist performing outbound calling for conferences, seminars, symposiums and other events.
www.conferencecall.com
Event telemarketing specialist performing outbound calling for conferences, seminars, symposiums and other events.
www.conferencecall.com
CTC
Provider of telemarketing solutions for the publishing industry, including market research, consumer and business magazine sales, subscription renewals, inbound and outbound, response handling, customer care, list building and cleaning, inbound ...
www.ctc-telemarketing.com
Provider of telemarketing solutions for the publishing industry, including market research, consumer and business magazine sales, subscription renewals, inbound and outbound, response handling, customer care, list building and cleaning, inbound ...
www.ctc-telemarketing.com
CenturyTel Telecommunications
Provides outsourced call center services including: operator services, inbound customer, third party verification, directory assistance, information requests, product registrations, order entry and level one help desk. San Marcos, Texas.
www.cticallcenter.com
Provides outsourced call center services including: operator services, inbound customer, third party verification, directory assistance, information requests, product registrations, order entry and level one help desk. San Marcos, Texas.
www.cticallcenter.com
D
Dakotah Direct II, LLC
Provides insurance, financial and telecommunication services. Based in Spokane, Washington.
www.dakotahdirect.com
Provides insurance, financial and telecommunication services. Based in Spokane, Washington.
www.dakotahdirect.com
E
Action Marketing
Telemarketing service company specializing in lead generation.
easyweb.easynet.co.uk
Telemarketing service company specializing in lead generation.
easyweb.easynet.co.uk
Edge Teleservices
Company specialized in providing outbound calling services for banking, healthcare, technology, insurance, retail & utilities. Based in Glendale, California.
www.edgeteleservices.com
Company specialized in providing outbound calling services for banking, healthcare, technology, insurance, retail & utilities. Based in Glendale, California.
www.edgeteleservices.com
Enterprise Development Services, Inc.
Provider of marketing intelligence application database access services, computer consulting services and software consulting services. The company specializes in providing customer relationship management and marketing intelligence services. ...
www.edsi-usa.com
Provider of marketing intelligence application database access services, computer consulting services and software consulting services. The company specializes in providing customer relationship management and marketing intelligence services. ...
www.edsi-usa.com
Executive Marketing Services
Provides strategic marketing solutions such as industry-leading database development, mail processing, data enhancement, modeling and telemarketing data solutions. Naperville Illinois.
www.emsphone.com
Provides strategic marketing solutions such as industry-leading database development, mail processing, data enhancement, modeling and telemarketing data solutions. Naperville Illinois.
www.emsphone.com
Energetic Enterprises
Business activities range from leading market research bureaux, fundraisers, direct marketing, telemarketing organisations and large corporations. United Kingdom.
www.energetic-enterprises.co.uk
Business activities range from leading market research bureaux, fundraisers, direct marketing, telemarketing organisations and large corporations. United Kingdom.
www.energetic-enterprises.co.uk
ETI Sales Support
A full service business to business telemarketing, sales support and database management resource. Pleasantville, New York.
www.etisales.com
A full service business to business telemarketing, sales support and database management resource. Pleasantville, New York.
www.etisales.com
F
Fidelity Communications Corporation
A marketing and service organization providing expertise in all aspects of corporate and departmental telecommunications and data processing.
www.fidelitycom.com
A marketing and service organization providing expertise in all aspects of corporate and departmental telecommunications and data processing.
www.fidelitycom.com
Full Circle International
Direct marketing consultancy providing business development services including telemarketing, telesales and sales training.
www.full-circle.co.uk
Direct marketing consultancy providing business development services including telemarketing, telesales and sales training.
www.full-circle.co.uk
G
GC Services, LLP
A telecommunications, online customer care and financial services company based in Houston, Texas.
www.gcserv.com
A telecommunications, online customer care and financial services company based in Houston, Texas.
www.gcserv.com
Guilbert Associates
Assist in planning, forecasting ROI, selecting staff, training, scripting and assisting with telephony/computer considerations. Reynoldsburg, Ohio.
www.guilbert-associates.com
Assist in planning, forecasting ROI, selecting staff, training, scripting and assisting with telephony/computer considerations. Reynoldsburg, Ohio.
www.guilbert-associates.com
Telemarketing Consulting
Assist in planning, forecasting ROI, selecting staff, training, scripting and telephony/computer considerations. Reynoldsburg, Ohio.
www.guilbert-associates.com
Assist in planning, forecasting ROI, selecting staff, training, scripting and telephony/computer considerations. Reynoldsburg, Ohio.
www.guilbert-associates.com
H
Hancock Information Group
Specializes in working with highly technical and complex solutions. Longwood, Florida.
www.hancockinfo.com
Specializes in working with highly technical and complex solutions. Longwood, Florida.
www.hancockinfo.com
Horizon On Hold
Produces custom telephone on hold programs for businesses large and small. Liverpool, New York.
www.horizononhold.com
Produces custom telephone on hold programs for businesses large and small. Liverpool, New York.
www.horizononhold.com
I
InService America, Inc.
Based in Forest, Virginia. Offers technical and help desk support, customer service and catalog order entry.
www.inserviceamerica.com
Based in Forest, Virginia. Offers technical and help desk support, customer service and catalog order entry.
www.inserviceamerica.com
Integrated Sales Solutions, Inc.
Developer of TeleMagic(tm), automated telemarketing/telemanagement software. The software runs on IBM PC compatibles, AS/400 and UNIX systems. Products are sold to distributors and manufacturers. This company was capitalized by private invest...
www.issi1.com
Developer of TeleMagic(tm), automated telemarketing/telemanagement software. The software runs on IBM PC compatibles, AS/400 and UNIX systems. Products are sold to distributors and manufacturers. This company was capitalized by private invest...
www.issi1.com
J
The Jaygroup
Services include catalog, consumer sales order processing, sales literature order processing, dealer locator service and cross-sell capabilities. Based in Ronks, Pennsylvania.
www.jaygroup.com
Services include catalog, consumer sales order processing, sales literature order processing, dealer locator service and cross-sell capabilities. Based in Ronks, Pennsylvania.
www.jaygroup.com
M
Marketing Ally Teleservices
Provide telephone services for companies. Inbound department provides 800-number telephone customer service and order processing; Outbound department fulfills basic telemarketing and contacting functions; Market Research department supplies phon...
www.marketingally.com
Provide telephone services for companies. Inbound department provides 800-number telephone customer service and order processing; Outbound department fulfills basic telemarketing and contacting functions; Market Research department supplies phon...
www.marketingally.com
Mass Marketing, Inc.
Provides B2B outbound, commercial printing and development of telemarketing services. Based in Fairfield, Ohio.
www.massmarketing.com
Provides B2B outbound, commercial printing and development of telemarketing services. Based in Fairfield, Ohio.
www.massmarketing.com
O
OSC Teleservices
A Lubbock, Texas based provider of telecommunication, consumer products and utilities services.
www.osc.com
A Lubbock, Texas based provider of telecommunication, consumer products and utilities services.
www.osc.com
Call Centre Coach
Based in Australia, the company provides coaching and training to call center and telemarketing department.
www.ozcallcoach.com
Based in Australia, the company provides coaching and training to call center and telemarketing department.
www.ozcallcoach.com
P
Papyrus Marketing
Uses the latest direct mail, list profiling and telemarketing technology to communicate to prospective clients. United Kingdom.
www.papyrusmarketing.co.uk
Uses the latest direct mail, list profiling and telemarketing technology to communicate to prospective clients. United Kingdom.
www.papyrusmarketing.co.uk
Parker, Murray and Associates
Ensures proper project management, administration, caller training and motivation. New Orleans, Louisiana.
www.parkermurray.com
Ensures proper project management, administration, caller training and motivation. New Orleans, Louisiana.
www.parkermurray.com
Pell and Bales Ltd
Services include: outbound and inbound telemarketing; market research; customer care; fulfilment; data processing; marketing analysis and consulting. London.
www.pellandbales.co.uk
Services include: outbound and inbound telemarketing; market research; customer care; fulfilment; data processing; marketing analysis and consulting. London.
www.pellandbales.co.uk
Penoyer Communications
Helps clients in the development of tools and selling systems to improve the performance of their sales organizations.
penoyer.com
Helps clients in the development of tools and selling systems to improve the performance of their sales organizations.
penoyer.com
Phone for Success, Corp.
Maximize profitability, productivity, performance and retention. Our on-site, customized training solutions have been tested and proven to work.
www.phoneforsuccess.com
Maximize profitability, productivity, performance and retention. Our on-site, customized training solutions have been tested and proven to work.
www.phoneforsuccess.com
Phone Works
Alameda, California sales consultancy developing lead generation, telemarketing & telesales at high technology companies & providing interim sales management & training.
www.phoneworks.com
Alameda, California sales consultancy developing lead generation, telemarketing & telesales at high technology companies & providing interim sales management & training.
www.phoneworks.com
Pike Communications
A full service telecommunications call center with inbound and outbound customer service, mail order data input, processing and Fulfillment. Beverly, Massachusetts.
www.pikecommunications.com
A full service telecommunications call center with inbound and outbound customer service, mail order data input, processing and Fulfillment. Beverly, Massachusetts.
www.pikecommunications.com
Precision Response Corp.
A telecommunications, online customer care and financial services company based in Miami, Florida.
www.prcnet.com
A telecommunications, online customer care and financial services company based in Miami, Florida.
www.prcnet.com
Prism
Servcies provided: Inbound telemarketing programs, outbound telemarketing programs, telesales/full account management sales leads management programs appointment setting and market research & surveys. Appleton, Washington.
www.prism-mktg.com
Servcies provided: Inbound telemarketing programs, outbound telemarketing programs, telesales/full account management sales leads management programs appointment setting and market research & surveys. Appleton, Washington.
www.prism-mktg.com
Pro Tech Communications
Manufacturer of call center headsets and amplifiers, provider of inbound/outbound call center services and reseller and integrater of a variety of software and hardware solutions.
www.protechcom.com
Manufacturer of call center headsets and amplifiers, provider of inbound/outbound call center services and reseller and integrater of a variety of software and hardware solutions.
www.protechcom.com
Protocol Communications
Provides ecommerce, eCRM and marketing services. Based in Sarasota, Florida.
www.protocolusa.com
Provides ecommerce, eCRM and marketing services. Based in Sarasota, Florida.
www.protocolusa.com
Q
QCSS
Provides outsourcing services for sales and marketing of products and services. Buffalo Grove, Illinois.
www.qcssinc.com
Provides outsourcing services for sales and marketing of products and services. Buffalo Grove, Illinois.
www.qcssinc.com
Get Price Quotes For Telemarketing Services on QuoteCatcher
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R
Response Design Corporation
Offers a strong background in call center planning, training and management. Based in Ocean City, New Jersey.
www.responsedesign.com
Offers a strong background in call center planning, training and management. Based in Ocean City, New Jersey.
www.responsedesign.com
The RTNieslosn Company
Located in Salt Lake City, Utah, the firm provides Computer Aided Telephone Interviewing data collection services including sampling, data processing and tabulation.
www.rtnielson.com
Located in Salt Lake City, Utah, the firm provides Computer Aided Telephone Interviewing data collection services including sampling, data processing and tabulation.
www.rtnielson.com
Ruffalo Cody
A full service marketing company specializing in telephone fundraising, membership, and survey services for non-profits. Cedar Rapids, Iowa.
www.ruffalocody.com
A full service marketing company specializing in telephone fundraising, membership, and survey services for non-profits. Cedar Rapids, Iowa.
www.ruffalocody.com
S
Simple Solutions
A Charleston, South Carolina firm that provides software technology to provide a method of reaching potential customers without being invasive, annoying, or harassing.
www.sshost.com
A Charleston, South Carolina firm that provides software technology to provide a method of reaching potential customers without being invasive, annoying, or harassing.
www.sshost.com
Strategic Database Marketing, Inc.
A market research company specializing in business to business and business to consumer telemarketing programs. Boca Raton, Florida.
www.strategicdatabase.com
A market research company specializing in business to business and business to consumer telemarketing programs. Boca Raton, Florida.
www.strategicdatabase.com
Structured Training Online (UK)
Warwickshire-based consultancy in performance improvement providing resources & training courses in sales, management, tele-sales & customer service.
www.structured-training.com
Warwickshire-based consultancy in performance improvement providing resources & training courses in sales, management, tele-sales & customer service.
www.structured-training.com
Sytelco
England-based company providing predictive dialing software for outbound call centers.
www.sytelco.com
England-based company providing predictive dialing software for outbound call centers.
www.sytelco.com
T
TCIM Services
A Wilmington, Delaware based provider of financial, insurance and telecommunication services.
www.tcim.com
A Wilmington, Delaware based provider of financial, insurance and telecommunication services.
www.tcim.com
Teleservices Development International
Assist organizations in maximizing call center operational profitability by maintaining call center properties and integrated relavent data.
www.tdi-intl.com
Assist organizations in maximizing call center operational profitability by maintaining call center properties and integrated relavent data.
www.tdi-intl.com
TeleDirect International, Inc.
Developer of call center automation and predictive dialing systems software. Software runs on IBM compatibles with OS/2, DOS, Novell and LAN. Products are sold to newspapers, the cable industry and to fund raisers. This company was capitalize...
www.tdirect.com
Developer of call center automation and predictive dialing systems software. Software runs on IBM compatibles with OS/2, DOS, Novell and LAN. Products are sold to newspapers, the cable industry and to fund raisers. This company was capitalize...
www.tdirect.com
Teleconnect
Specializes in custom compiled business and consumer mailing lists for direct marketing and telemarketing operations. Fort Wayne, Indiana.
www.teleconect.com
Specializes in custom compiled business and consumer mailing lists for direct marketing and telemarketing operations. Fort Wayne, Indiana.
www.teleconect.com
TeleDevelopment Services
A full-service, international call center consulting company specializing in helping companies effectively use the telephone to perform sales, customer service, or marketing functions. Cleveland, Ohio.
www.teledevelopment.com
A full-service, international call center consulting company specializing in helping companies effectively use the telephone to perform sales, customer service, or marketing functions. Cleveland, Ohio.
www.teledevelopment.com
Telemanagement
Company that integrates solutions for direct marketing such as telemarketing and call-centers.
www.telemanagement.com
Company that integrates solutions for direct marketing such as telemarketing and call-centers.
www.telemanagement.com
Telemarketing & Telesales Services with Appointment Setting
Let us qualify leads & set sales appointments. You close the sale. A full service B2B and B2C inbound, outbound or automated telemarketing service.
www.Telemarketing.com
Let us qualify leads & set sales appointments. You close the sale. A full service B2B and B2C inbound, outbound or automated telemarketing service.
www.Telemarketing.com
Simple Simon
A Bedford, Texas telemarketing software provider for predictive dialers, auto dialers, PBX, ACD and fax broadcasting.
www.telemarketingsoftware.com
A Bedford, Texas telemarketing software provider for predictive dialers, auto dialers, PBX, ACD and fax broadcasting.
www.telemarketingsoftware.com
TeleMark Inc.
A Portland, Oregon based provider of financial, telecommunication and customer services.
www.telemarkinc.com
A Portland, Oregon based provider of financial, telecommunication and customer services.
www.telemarkinc.com
CRM Xchange
Online exchange of information on telemarketing, telephone customer service, teleservices, call centers & telephony.
www.telemkt.com
Online exchange of information on telemarketing, telephone customer service, teleservices, call centers & telephony.
www.telemkt.com
Premier Marketing
Specialize in lead generation, appointment setting, surveys, political and database updates. Spokane, Washington.
www.telephonemarketing.com
Specialize in lead generation, appointment setting, surveys, political and database updates. Spokane, Washington.
www.telephonemarketing.com
Telerx
Based in Horsham, Pennsylvania, the company provide consumer affairs, customer services and healthcare communication services.
www.telerx.com
Based in Horsham, Pennsylvania, the company provide consumer affairs, customer services and healthcare communication services.
www.telerx.com
Andrew Wetzler and Associates
Assist organizations with the development and improvement of telemarketing and tele-sales applications. Boca Raton, Florida.
www.telesales.com
Assist organizations with the development and improvement of telemarketing and tele-sales applications. Boca Raton, Florida.
www.telesales.com
Telesales Services
Offers a no fee call center referral service. Retained by over 100 call centers.
www.telesalesservices.com
Offers a no fee call center referral service. Retained by over 100 call centers.
www.telesalesservices.com
TeleServices Direct
Provider of outsource telemarketing solutions directed at the college market using proprietary databases, data mining and segmentation methods.
www.teleservicesdirect.com
Provider of outsource telemarketing solutions directed at the college market using proprietary databases, data mining and segmentation methods.
www.teleservicesdirect.com
The Connection
A Burnsville, Minnesota based provider of catalog, financial and telecommunication services.
www.theconnection.com
A Burnsville, Minnesota based provider of catalog, financial and telecommunication services.
www.theconnection.com
Total Telemarketing Concepts
Services include Client appointment coordination, confirmation and rescheduling, cost-of-sales efficiency, pre screening of prospect potential and script development. Bradenton, Florida.
www.totaltelemarketing.com
Services include Client appointment coordination, confirmation and rescheduling, cost-of-sales efficiency, pre screening of prospect potential and script development. Bradenton, Florida.
www.totaltelemarketing.com
U
USA 800, Inc.
A provider of customer care, order taking and catalog services. Based in Kansas City, Missouri.
www.usa-800.com
A provider of customer care, order taking and catalog services. Based in Kansas City, Missouri.
www.usa-800.com
W
World Access Service
A Richmond, Virginia based provider of travel protection, credit card enhancement and international medical assistance service firm.
www.worldaccess.com
A Richmond, Virginia based provider of travel protection, credit card enhancement and international medical assistance service firm.
www.worldaccess.com
Outsourcing Consulting Services
Call center outsourcing consulting and referral services. No charge to clients. USA, Canada, India, the Philippines, South Africa, Central America.
www.worldwidecallcenters.com
Call center outsourcing consulting and referral services. No charge to clients. USA, Canada, India, the Philippines, South Africa, Central America.
www.worldwidecallcenters.com
Y
Young America Corp.
Based in America, Minnesota, the company provides customer care, interactive and lead generation services.
www.young-america.com
Based in America, Minnesota, the company provides customer care, interactive and lead generation services.
www.young-america.com
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Telemarketing Consultants
Exclusively focused on improving your in-house telemarketing efforts
www.brooksdreyfus.com
Exclusively focused on improving your in-house telemarketing efforts
www.brooksdreyfus.com
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Guide to Establishing an Effective Telesales Training Program
Techniques for a successful telesales training outcome
By Denise Clancey, President, Teledirect Partners
There are many companies and consultants who specialize in sales training, not all have expertise in telesales training. Be sure to select a provider who combines sales training expertise with a proven telesales training program and a successful track record training telesales representatives.
Action Steps
The best contacts and resources to help you get it done
Look for the right training match for your business
Before engaging a trainer, be sure the training company’s customers match your company. Has the trainer trained companies that (1) target the same markets and industries? (2) sell to the same sized customers? (3) target the same decision makers?
I recommend: Search the internet for 'telesales training' and 'telemarketing training' to create your list of prospects. Or you can search the members database of the American Teleservices Association.
Make it repeatable
The best telesales training programs are those that offer training in modules, allowing you to deliver the training and then follow up with training in key focus areas. Be sure to select a program that is easy to deliver frequently, either by engaging an outside trainer or by purchasing access to modules that you can use as needed.
I recommend: Phone Pro offers expert inhouse training and 'Train the Trainer'. Business by Phone offers custom training, public seminars, and training cds & books.
Prepare in advance to reinforce the skills and techniques
Before the training starts, commit to reinforcing the telesales skills and techniques. Review this requirement with the trainer you select and establish a reinforcement and retraining plan before the training starts. The best way to do this is to establish a consistent schedule and make it fun.
I recommend: I recommend The Big Book of Sales Games by Peggy Carlaw and Vasudha K. Deming.
Tips & Tactics
Helpful advice for making the most of this Guide
- • Engage your managers and supervisors. A management team that actively participates in the training is one that is better able to reinforce the techniques.
- • Consider investing in ‘Train the Trainer’. Often this investment allows you to save money over the long run.
- • Set aside time each month to reinforce one skill. If your team is new, you may want to schedule one skill per week.
- • Engage your best telesales reps in the training. Provide an opportunity at staff meetings for your star performers to share their best tips and techniques.
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