See Intel® vPro™ Hardware Based Technology in action View Demo Now!
www.intel.com
Web-based help desk and asset management tool with self-service, knowledge base, purchase and contracts management.
www.servicedeskplus.com
Affordable help desk software ITIL compliance - try it today
www.frontrange.com
Web-based IT Help Desk with Asset Mgmt. Free version too. Try Now!
www.ServiceDeskPlus.com
2008 Top 10 Help Desk Software Rankings. Download Free Report Now.
Business-Software.com/Help-Desk
Download advanced Help Desk tools, Completely free, no trial period!
www.sysaid.com
Deliver help desk remote support to customers via shared screen - Easy!
www.GoToAssist.com
Streamline Ticket Tracking, Integration & Escalation. View Demo
www.KACE.com/HelpDeskDemo
Order Online...Same Day Delivery! Van Nuys La Mirada Rancho Cucamonga
www.LivingSpaces.com
Free Quotes from screened vendors! Compare multiple helpdesk solutions
HelpDesk.BuyerZone.com
Identify, manage, report & solve IT issues. Try new demo experience.
www.NumaraSoftware.com/Track-It!
Scalable Help Desk Management integrated with central service desk, asset and financial management. Easily customize using Mpower technology.
www.compco.com
Provider of an e-commerce site that provides users with advice and information from experts in techincal topics. Parent/holding company with a high tech unit involved in video/audio streaming. Services are provided to multiple industries. Thi...
www.expertcity.com
Developer of help desk customer service software. Products are sold to multiple industries. This company was capitalized by private investment.
www.gwi.com
Provides a searchable "Knowledge Base" database as well as online tutorials.
www.helpanswers.com
Designed for IT professionals seeking Help Desk, Call Center, and related product and industry knowledge.
www.helpdesk.com
Colorado Springs, Colorado-based international membership organization, focusing on the needs of internal & external support organizations, setting standards, establishing certification & training programs, providing access to industry resources...
www.helpdeskinst.com
Question and answer marketplace that allows users to ask questions, receive answers from other users and compensate those users that answered the question.
www.helpshare.com
See Intel® vPro™ Hardware Based Technology in action View Demo Now!
www.intel.com
Presented by Windows 2000 Magazine.
www.jsiinc.com
Provides articles and solutions to Microsoft products. The information is divided into Top IT Topics.
www.microsoft.com
Links to Microsoft's various versions of Windows home pages that contains downloads, tips, support, and more.
www.microsoft.com
Essential resource for developers using Microsoft tools, products, and technologies. It contains a bounty of technical programming information, including sample code, documentation, technical articles, and reference guides.
msdn.microsoft.com
Global resource for helpdesks, customer service, distance learning and technical support.
www.philverghis.com
Company that integrates traditional Indian IT skills to provide clients with online computing and Internet support.
www.qsupport.com
Offers downloadable Powerpoint seminar presentations on ""Key factors in help desk success" and "Quality and the Role of the Help Desk" from The Robert Gordon University.
www.rgu.ac.uk
Links to help desk resources from The Robert Gordon University.
www.rgu.ac.uk
Web-based help desk and asset management tool with self-service, knowledge base, purchase and contracts management.
www.servicedeskplus.com
Monthly publication that provides step-by-step instructions and how-to solutions for all day-to-day computer tasks and applications.
www.smartcomputing.com
By Summit Online, a source of information for enterprise management.
www.summitonline.com
Providers of computer-related technical solutions via a searchable knowledge base, email, online chat or phone for small businesses. Services range from free to fee-based.
www.techknow-how.com
Provides technical support forums for computer professionals to help each other with their work.
www.tek-tips.com
By Windows 2000 Magazine Network.
www.windows2000faq.com
Affordable help desk software ITIL compliance - try it today
www.frontrange.com
Web-based IT Help Desk with Asset Mgmt. Free version too. Try Now!
www.ServiceDeskPlus.com
2008 Top 10 Help Desk Software Rankings. Download Free Report Now.
Business-Software.com/Help-Desk
Guide to Using a Web-based Customer Help Desk
How to best utilize Internet-based customer help desks for your Web site
- Track help desk tickets for quick response.
- Offer FAQs (frequently asked questions).
- Provide your customers with interactive self-service options.
Action Steps
The best contacts and resources to help you get it done
Go for customer support automation
Customers get easily frustrated when they must wait for answers about a product or service problem, mistake, or mishap. This is especially true for an online consumer, who wants an answer as immediately as he can access your website.
I recommend:
Run to helpdesk and Helpdesk.Com for extensive software directories, by vendor, for help desk needs and the right solutions. They have it all!
Customization is key
Your online help desk solution should be customized to your business - from appearance to language options. Don't forget the now-standard FAQ link for your site for immediate answers to the most common queries.
I recommend:
Check out CRM Desk: Features for their summary descriptions and optional services. Go to the BridgeTrak Suite online or Windows help desk software; don't miss BridgeAccess, BridgeReceive, and BridgeAutoEscalate.
Help your employees help your customers
Does your help desk help your employees serve your customers to the best of their abilities? If not, look at new solution to add to your existing help desk services – or consider switching providers.
I recommend:
Salesforce Service and Support provides an on-demand service application with comprehensive, easy-to-use solutions so your employees can resolve issues quickly. HelpSpot helps your support employees manage requests from many sources.
Reap financial benefits
A help desk means saving and earning money, if you're using the help desk to its full potential 24/7. Today's 'I want it now' online consumer is not going to wait. They want answers immediately, not just Monday through Friday from 9 to 5.
I recommend:
Netsuite's NetCommerce offers 'round the clock self-service for your customers to check their order histories, payments, and shipping status, or post trouble tickets online 24/7.
For medium-sized businesses
Some providers offer higher-end solutions for the largest small biz – or the medium-sized biz, so check these out.
I recommend:
Go to Unipress Software for a wide array of software and service choices, add-ons, and many other terrific customer self-help tools.
Tips & Tactics
Helpful advice for making the most of this Guide- Find the Right Fit: Many help desk solutions are designed to grow with your company, which is great for a small biz.
- Think flexibility: The best help desk software allows you to select from different licensing levels, fee schedules, and appearance – all based on your company's needs.
- Try it for free: Most help desk providers allow you a free trial before you commit to their program – take advantage of this so you know ahead of time what you're getting.
- Support: Make sure the provider you use has a reputable support system in place in the event of a problem with their service.
- All in one: Most customer help desk providers also offer call center handling, so check that out.
