Sykes Enterprises, Inc - SYKE- Profile

Sykes Enterprises, Inc. The Group's principal activity is to offer customer management solutions and services to companies within the technology, communications and financial service markets. It operates in two segments: Business Services and Business Solutions. Business services segment provides customer care outsourcing with emphasis on technical support and customer service. These services are delivered through multiple communications channels encompassing phone, e-mail, web and chat. Business solutions segment provides consultative professional services in e-commerce and customer relationship management with a focus on business strategy, project management, business processes redesign, knowledge management, and education training and web development. It operates in the Untied States, Canada, Latin America, India, Asia Pacific, Europe, the Middle East and Africa. Business Services accounted for 67% of 2006 revenues and Business Solutions, 33%