If you've ever written a potential client's phone number or email on a scrap of paper or jotted down a sales appointment on a napkin, you're a prime candidate for a PDA (Personal Digital Assistant). These lightweight handheld computers allow you to view and update your calendar, read and send email, write memos and much, much more. Smart business owners are recognizing the value of a PDA for themselves and for key employees. A PDA can:

1. Keep you connected to employees and customers at all times.
2. Keep you more organized.
3. Enhance your professional image.

Action Steps
The best contacts and resources to help you get it done

PDA basics

The days when a PDA was no more than a simple electronic organizer are long gone. Originally, a PDA had a black-and-white screen, and functionality limited to a calendar, a to-do list, a memo pad, an address book, and a calculator. Now they can do email, access the Web, recognize your handwriting, record voice memos, and may come equiped with expansion slots, Wi-Fi and Bluetooth connectivity and software compatibility. Even the most affordable models have a color screen with backlighting, and the ability to add additional programs, many of which can be downloaded free from the Web.

I recommend: Check this comparison chart from HelloMobile.com that lists the basic features you get with a Palm or Pocket PC PDA. Find out which handhelds are adequate for business purposes and for entrepreneurs who travel frequently at CNET.com and check out the editors' picks in the business buying guide.

Accessorize your PDA

Make the most of your PDA with accessories, such as extra memory cards, miniature keyboards, GPS receivers, travel kits, belt clips, screen protectors, sync cables, car mounts, protective cases and more.

I recommend: Find accessories at ExtremePDA .com or Business.com's listing of PDA accessories providers.

Soup up with PDA software

If you need to access common software programs, such as Microsoft Power Point or Adobe Acrobat, you may be able to purchase or download these programs. Dozens of other software programs are available as freeware.

I recommend: Find freeware for the Pocket PC at PocketPCSoft.net, for the Palm at FreewarePalm.com, and for a wide range of PDAs at Business.com's PDA software page.

Sync your PDA

The ability to synchronize your PDA calendar, address book and to-do lists with the contact manager on your desktop PC is one of the best benefits of a PDA. However, some PDAs don't come equipped with the ability to sync to certain popular contact managers, such as Lotus Notes, Act! or GoldMine.

I recommend: Purchase synchronization software from providers, such as CompanionLink.com, which offers a free 14-day trial for its syncing solutions.

Turn your PDA into a cell phone

Choosing a PDA that's also a cell phone — called a smart phone — means you only have one piece of equipment to tote around.

I recommend: The BlackBerry is one of the most popular smart phones on the market.

Train employees who will be using PDAs

There's nothing worse than buying an expensive piece of technology for an employee only to discover they never use it because they don't know how it works. Take time to train employees on how to get the most out of their PDA, and everyone will benefit.

I recommend: Help employees get started on a PDA with Palm tutorials from AtomicLearning.com or download Pocket PC tutorials at Microsoft.com. Learn more about Palm business solutions through Webinars archived at Palm.com.

Tips & Tactics

Helpful advice for making the most of this Guide

• •  Don't buy a PDA that's loaded with features you don't need.
• •  Buy from a reputable dealer and make sure you can return your PDA if there's a problem.
• •  Get the most out of your PDA by taking the time to understand all of its features.