A number of training programs are available for businesses and individuals after they buy Dell computers, which help cut down on the need for technicians to provide on-site support. To work with your own Dell computers, use Dell online courses and training programs to get the expertise you need.

Dell computers education and training may also qualify you to troubleshoot and fix computers for other Dell customers. An associate's degree or certification in computer electronics is a good educational foundation for working with Dell PCs. If you want to work for Dell directly, providing technical support for the Dell PCs for sale, you can choose either the Dell or Microsoft certified technician programs.

Begin your Dell computers education and training through one of the following sources:

1. Learn basic information from one of Dell's training programs for working with Dell PCs.
2. Get a degree or certificate through coursework in working with computers.
3. Become a certified technician to work for Dell Computers.
   

Action Steps
The best contacts and resources to help you get it done

Get training and support when you buy Dell computers

For basic information on Dell computers and how to operate them in your office, you can purchase or try for free one of several Dell training programs. These online courses enable you to learn basic skills for using Dell computers and Microsoft Office software, and some come with personal support if needed.

I recommend: Dell Training Services offers online courses for using Dell computers. Dell Introduction to PCs is a comprehensive online training program that also comes with one-year access to a Dell computer expert.

Work with Dell PCs with a degree or coursework in computer electronics

If you want to become trained to work with other people's Dell desktop computers, taking coursework in computer electronics is a good first step to entering the computer technician business. Most degree and certification programs will focus on working with PCs, which include Dell computers.

I recommend: Enroll in Chipola College to take a variety of courses in computer systems technology. You can also obtain an associate's degree in 12 to 18 months from Pinnacle Career Institute to become qualified to work with Dell PCs.

Get certified by Dell or Microsoft to work on Dell computers

Dell employs certified technicians who have possess skills and information about Dell computers specifically. These technicians may be qualified by Dell or by Microsoft, and have knowledge about current Dell computers for sale on the market rather than general computer knowledge.

I recommend: Become a Dell Certified Systems Expert for working with current Dell computers for sale. You can also work with Dell PCs with one of the many Microsoft Certifications programs offered.

Tips & Tactics

Helpful advice for making the most of this Guide

• •  Although you can obtain some Dell computers education and training through formal degree and certification programs, degrees are not necessarily required to work with Dell computers. If you already have experience working as a computer technician, you may be able to easily learn the specific skills you need to work with Dell computers while on the job.

Dell Computers has built a big reputation for itself among small business by offering customizable computers at low prices. Instead of buying a computer off the shelf, you can pick and choose from a variety of options to create a computer that specifically fits your needs.

Whether you need a machine that will run number-crunching spreadsheets, turn out colorful marketing materials or go with you on sales meetings, you can customize a Dell to get what you want. Customizing a Dell computer can:

1. Ensure you get the computer options you need.
2. Avoid paying for options you don't need.

Action Steps
The best contacts and resources to help you get it done

Dell's small business solutions overview

Among computer manufacturers, Dell is one of the most focused on small business. The company's Web site features a section devoted exclusively to small business, covering desktops, workstations, notebooks, servers, storage devices, networking and printers. Dell will recommend package solutions for different types and sizes of small business, and also offers financing.

I recommend: Go direct to Dell "Small Business" where you will also find special "smart value" deals and rebate offers.

Desktops

Your choices include a number of form factors (the computer's encasement), such as a mini-tower, desktop, small form factor or ultra small form factor. Options for what goes into your computer may include your processor, operating system, memory, storage and media drives among others. Include your choice of monitors for an additional fee.

I recommend: Check out Dell's small business offerings to see how you can customize a desktop and view ZDNet.com's list of Dell desktops suitable for business workstations.

Notebooks

Dell's notebooks can be customized with your choice of panel displays, operating system, graphics, memory and hard drives. Connectivity is an issue when you're away from the office, and Dell lets you choose the networking option that works for you, such as wireless LAN, mobile broadband or Bluetooth.

I recommend: View the top Dell notebooks for business at C/NET.com, which also gives you tips on basics every business notebook should have.

Recommended Solutions

Take the guesswork out of configuring your own system and let Dell do the legwork for you. With Recommended Solutions, systems are preconfigured for a variety of business needs. Choose from systems geared to a single owner-operator, small businesses with more than 10 employees and more.

I recommend: Find a preconfigured system that's right for your business or customize it further to suit your needs.

Be a bargain-hunter

If price is an issue, check into everyday savings and specials on a variety of Dell desktop and notebook computers.

I recommend: Find a Dell for even the tiniest budgets with Smart Deals and Outlet prices.

Get set-up assistance

The beauty of customizing your own computer is that you get exactly what you want; the downside is that it will require set-up time once it arrives at your office.

I recommend: Get help getting your system up and running with On-Site System Set-up, or order a preconfigured system with Custom Factory Integration.

Tips & Tactics

Helpful advice for making the most of this Guide

• •  When choosing your options, click on 'Help Me Choose' on the Dell Web site for detailed explanations and comparisons.
• •  Check out the community forums on the Dell Web site to connect with peers and ask questions about your system.
• •  To avoid costly repairs if something goes wrong with your system, consider purchasing an extended warranty.