Microsoft Certified Desktop Support Technician (MCDST) is one of the most popular and well-used training programs on the market today. Microsoft Certified Desktop Support is a training package available in many versions, including Microsoft Certified Technician training through a MCDST course.

MCDST certification offers great training for Windows-based systems to increased productivity and ease of use in your IT company or department. To use desktop support training to its full potential, you should:

1. Learn more about the Microsoft Certified Desktop Support Technician training program to increase the quality of support your employees can offer.

2. Use the free MCDST tour to become familiar with the program and ensure it will work for your needs.

3. Sign up for the MCDST classes and MCDST exam to reach certification for more marketability to your company and others.

Action Steps
The best contacts and resources to help you get it done

Learn more about the Microsoft Certified Desktop Support Technician training program

The MCDST training program is offered to individuals and companies to better train their employees in Microsoft and Windows based systems for better IT support. This training can allow your IT technicians to provide faster, better and more friendly service to your clients and customers which will in turn increase productivity, sales, customer service ratings, employee morale and profits.

I recommend: Visit the MCDST home page to learn the benefits of using the program and how it can positively effect your business, employees and customers. Find out more information at Tech Careers to make sure the program is right for you and your company.

Use the free MCDST tour to get familiar with the programs involved in certification

Use the tour and learning plans to get a feel for the program to make sure it's right for your company and employee base. There are practice exams to review as well as basic overall information about the MCDST training program that will help you make the decision about using the program for your IT business.

I recommend: View the learning plans in the Microsoft Catalog to find out more about the program and what will be required of your employees to receive certifications. Use an outside education service and facility in your area to take the certification and courses. See the program demo at Gatlin Education Services for more information on their MCDST program.

Sign up for the MCDST classes and MCDST exam

Sign up for the MCDST classes and exams as a company account and offer them to current employees and incorporate them into new hire training for the best quality in IT support. Take the classes and exams yourself to expand your knowledge of the Microsoft and Windows world we live in and to offer support to your employees.

I recommend: Find the exam you are ready to take and sign up for it online at the MCDST Exam listing page to add to your My Learning menu. Take the exams at New Horizons Computer Learning Centers and save with their discounts and upgrade options to add on to previous certifications you or your employees may already have.

Tips & Tactics

Helpful advice for making the most of this Guide

• •  Ask about possible discounts for creating a company account that will provide students access to the MCDST program as you hire and expand. Don't forget to pass the information to your tax consultation for claiming on your taxes.