CRM Software for the Manufacturing Industry 

Home » Directory » Computers & Software » Software Applications » Customer Relationship Management (CRM) » By Industry » Manufacturing
Manufacturers and distributors of Customer Relationship Management (CRM) software designed for the manufacturing industry.
Sage CRM Solutions for the Manufacturing Industry
Grow your Business with Sage CRM Solutions. Customer Relationships Made Easy. Retain Customers & Improve Sales. Learn More And View Demo Today!
View a Demo
www.SageCRMSolutions.com
GoldMine CRM Software
Market, Sell, and Service better with GoldMine CRM Software. Free interactive trial requires no installation. Try it online today.
GoldMine | Request Demo | Request Trial | Newsletter
www.1stdirect.com
Free CRM Comparisons
Increase customer acquisition and retention with the right CRM software. Compare CRM software fast & easy! Side-by-side Evaluations.
Compare Now | Our Technology | Testimonials
www.TechnologyEvaluation.com
World's Most Popular CRM
Salesforce.com: The CRM Leader. Get a Free Demo & 30-Day Trial.
www.salesforce.com/CRM
Manufacturing Software
The Top Shop Management System on the market today. Free Demo!
www.shoptech.com/manufacturing-soft
Top 40 CRM Vendors Rated
2010 Top 40 CRM Soware Rankings. Download Report from Top IT Analyst
Business-Software.com/BestCRM
Proven CRM Software
Complete Customer Lifecycle Management. Fully Integrated.
www.NetSuite.com
RightNow CX
The Right CX Software. Winner of multiple 2008 CRM Magazine Awards!
RightNow.com
Manufacturing Solutions
Eliminate Planning & Scheduling W/ Sage Software-Request A Demo!
SageMAS.com
Choose the Right CRM
Download Oracle's free CRM guide before you decide. Get it here!
www.Oracle.com/SiebelCRM
Pivotal CRM Software
World's most flexible CRM system Custom CRM without a custom price
www.CDCSoftware.com/PivotalCRM
Manufacturing Software
Review Top Mfg Accounting Software Options And Find Nearby Suppliers
www.findaccountingsoftware.com/mfg
click here
A-Z CRM Software for the Manufacturing Industry Provider Directory
0-9 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
0-9
GoldMine CRM Software
Market, Sell, and Service better with GoldMine CRM Software. Free interactive trial requires no installation. Try it online today.
www.1stdirect.com
E
Expandable.com
Offers expandable solutions that help small and medium-sized manufacturers grow their business. Includes e-business, CRM, and decision support.
www.expandable.com
J
Jobscope
Jobscope provides manufacturing, accounting, and CRM software solutions.
www.jobscope.com
M
MAPICS: CRM software
MAPICS CRM integrates with extended ERP and supply chain management solutions to add value to each manufacturing business process.
www.mapics.com
S
Sage CRM Solutions for the Manufacturing Industry
Grow your Business with Sage CRM Solutions. Customer Relationships Made Easy. Retain Customers & Improve Sales. Learn More And View Demo Today!
www.SageCRMSolutions.com
Salesforce.com CRM
CRM software solutions and enterprise cloud computing from Salesforce.com, a leader in CRM and platform as a service. Free 30 day trial.
www.salesforce.com
T
Free CRM Comparisons
Increase customer acquisition and retention with the right CRM software. Compare CRM software fast & easy! Side-by-side Evaluations.
www.TechnologyEvaluation.com
World's Most Popular CRM
Salesforce.com: The CRM Leader. Get a Free Demo & 30-Day Trial.
www.salesforce.com/CRM
Manufacturing Software
The Top Shop Management System on the market today. Free Demo!
www.shoptech.com/manufacturing-soft
Top 40 CRM Vendors Rated
2010 Top 40 CRM Soware Rankings. Download Report from Top IT Analyst
Business-Software.com/BestCRM

close window
Guide author

Guide to CRM Software for the Manufacturing Industry

Manufacturing CRM software increases productivity and customer service

By Jeffrey Lindblom, Computer Consultant, Econ Global Services

Software for Customer Resource Management (CRM) in manufacturing industry helps a business to efficiently and cost-effectively use the data gathered about current, past and potential customers. The software can be as simple as contact management or as complex as data mining algorithms of customer buying habits and demographics. Just as when shopping for any technology, you want to buy the best you can afford but no more than you can handle. Most importantly, your business should present to the customer a comprehensive and unified customer service experience.

Consider the needs of the following aspects of your organization's customer interactions, all of which will have a direct or indirect impact on your customer relationship, thus sales.

1. Customer Facing Operations (CFO)—This is the part of your business that directly interfaces with customers. The interactions come in many forms, such as email, telephone and face-to-face.

2. Internal Collaborative Functional Operations (ICFO)—These people and processes support the CFO through IT, planning and manufacturing.

3. External Collaboration Functions (ECF)—These functions interact with your companies vendors and distributors. Smooth relationships here translate directly into a better customer experience.



Action Steps
The best contacts and resources to help you get it done


Buy the right operational CRM for manufacturing software

Operational CRM software is your front office support. It manages your direct customer activity. Such business processes include marketing, sales and service. Beyond merely recording customer contact information, operational manufacturing customer relationship management software can track call histories, make automated phone calls and provide a comprehensive view of how each customer has interacted with your company, whether via phone or email.

I recommend: ACT! purports to be the top-selling contact and customer manager. The application integrate its data with Microsoft's Word, Outlook and Excel. Another popular option is Amdocs. This software connects support and service personnel with a unified contact center.

Streamline your sales force with sales force automation (SFA) CRM for manufacturing

Manufacturing CRM solutions need to include SFA. A sales force that pesters customers with sales pitches for unwanted products is likely to turn off those customers even when they are ready to buy. Moreover, inefficient calls waste the valuable and limited resource of your salespeople's time.

I recommend: The Goldmine family of products by FrontRange Solutions USA Inc. swaps data easily with Microsoft and Intuit (e.g., Quickbooks) products. Their website provides a handy comparison chart to help you choose the correct product. Microsoft Dynamics CRM by Microsoft Corporation also provides a sophisticated manufacturing CRM software package designed to improve the efficiency of your sales and marketing campaigns.

Understand your trove of customer data with analytical CRM in manufacturing industry software

Manufacturing CRM applications would not be complete without a means to make sense of the considerable data that your company can gather about all its contacts. Using manufacturing CRM systems to connect customers with geographical areas, age groups, purchasing habits and more gives your company a better picture of who is using your products and services.

I recommend: SuiteAnalytics from NetSuite Inc. (part of the NetSuite CRM+ package) provides useful reporting and analytical tools to individual users and executives. Surado Solutions, Inc.'s CRM Automated Reporting Module comes with over 180 pre-built reports and tools to allow your employees to monitor their own real-time performance.

Tips & Tactics

Helpful advice for making the most of this Guide

  • •  Ideally, you want to buy a suite of manufacturing CRM software to ensure they work together smoothly. If your budget doesn't allow this, talk with a CRM software salesperson to discuss scalability--the ability of their software to grow with your business.

FEATURED LISTINGS
Sage CRM Solutions for the Manufacturing Industry
Grow your Business with Sage CRM Solutions. Customer Relationships Made Easy. Retain Customers & Improve Sales. Learn More And View Demo Today!
View a Demo
GoldMine CRM Software
Market, Sell, and Service better with GoldMine CRM Software. Free interactive trial requires no installation. Try it online today.
GoldMine | Request Demo | Request Trial | Newsletter
Free CRM Comparisons
Increase customer acquisition and retention with the right CRM software. Compare CRM software fast & easy! Side-by-side Evaluations.
Compare Now | Our Technology | Testimonials
Directory Listings  |  Web Listings  |  Advertise With Us
Find Local Results Near

Business.com Answers

Ask a Business Question

115 characters maximum

What Works for Computers & Software

Guide author

CRM Software for the Manufacturing Industry

Manufacturing CRM software increases productivity and customer service.
Software for Customer Resource Management (CRM) in manufacturing industry helps a business to efficiently and cost-effectively use the data gathered about current, past and potential customers. The software can be as simple as contact management or as complex as data mining algorithms of customer buying habits and demographics. Just as when shopping for any technology, you want to buy the best you can afford but no more than you ... Read more