CRM Software for the Transportation Industry 

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Manufacturers and distributors of Customer Relationship Management (CRM) software designed for the transportation industry.
SAS Transportation CRM Software
Are You Customer-Focused Or Customer-Obsessed? Learn to balance customer & shareholder value with a properly customer-focused strategy. Find Out Now!
www.sas.com
Microsoft® Forefront - Free Trial
Get Enterprise-Wide Protection with Microsoft® Forefront. Download Today!
Try It Out | Read Case Study | Learn More | Resources
Microsoft.com/Forefront
AT&T Enterprise Solutions
AT&T's Enterprise Application Hosting: Reliable, Cost Effective.
att.com/enterprise
SprinxCRM free version
Unique Simply-Login CRM Client! Your CRM Has Never Been Easier
www.sprinxcrm.com
Choose the Right CRM
Download Oracle's free CRM guide before you decide. Get it here!
www.Oracle.com/SiebelCRM
CRM Software in Outlook
Easy to use CRM inside Outlook. Free 30 Day Trial. Get Started Now.
www.Avidian.com
Sage CRM Solutions for the Transportation Industry
Grow your Business with Sage CRM Solutions. Customer Relationships Made Easy. Retain Customers & Improve Sales. Learn More And View Demo Today!
See Demo | Request Info | Free Trial | See WebCast
www.SageCRMSolutions.com
CRM Software for the Transportation Industry
Free Datasheet From a CRM Software for the Transportation Industry Company. Integrate Learning, Compliance, Performance, Compensation & Succession.
www.cornerstoneondemand.com
CRM Software
Provider of sales, support and training services for SageCRM.com and SalesLogix CRM software systems to companies throughout NJ, NY, CT & PA.
NetSuite CRM+ | Salesforce | SageCRM | SalesLogix CRM
www.accessiontechnology.com/
Why Salesforce?
Why not eSalesTrack? Better Value. Better Price.
www.esalestrack.com
Skip5 CRM for free
webbased Business Management Software.
www.skip5.com/crm
Crm
Double Your Sales with Automatic CRM Software. See a Free Demo...
Infusionsoft.com/Demo
click here
A-Z CRM Software for the Transportation Industry Provider Directory
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CRM Software
Provider of sales, support and training services for SageCRM.com and SalesLogix CRM software systems to companies throughout NJ, NY, CT & PA.
www.accessiontechnology.com/
AT&T Enterprise Solutions
AT&T's Enterprise Application Hosting: Reliable, Cost Effective.
att.com/enterprise
C
CRM Software for the Transportation Industry
Free Datasheet From a CRM Software for the Transportation Industry Company. Integrate Learning, Compliance, Performance, Compensation & Succession.
www.cornerstoneondemand.com
M
Microsoft® Forefront - Free Trial
Get Enterprise-Wide Protection with Microsoft® Forefront. Download Today!
Microsoft.com/Forefront
S
Sage CRM Solutions for the Transportation Industry
Grow your Business with Sage CRM Solutions. Customer Relationships Made Easy. Retain Customers & Improve Sales. Learn More And View Demo Today!
www.SageCRMSolutions.com
Salesforce.com CRM
CRM software solutions and enterprise cloud computing from Salesforce.com, a leader in CRM and platform as a service. Free 30 day trial.
www.salesforce.com
SAS Transportation CRM Software
Are You Customer-Focused Or Customer-Obsessed? Learn to balance customer & shareholder value with a properly customer-focused strategy. Find Out Now!
www.sas.com
SprinxCRM free version
Unique Simply-Login CRM Client! Your CRM Has Never Been Easier
www.sprinxcrm.com
Choose the Right CRM
Download Oracle's free CRM guide before you decide. Get it here!
www.Oracle.com/SiebelCRM
CRM Software in Outlook
Easy to use CRM inside Outlook. Free 30 Day Trial. Get Started Now.
www.Avidian.com

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Guide author

Guide to CRM Software for the Transportation Industry

Provide excellent customer service with the correct transportation CRM software

By Jeffrey Lindblom, Computer Consultant, Econ Global Services

Customer Resource Management (CRM) software for the transportation industry helps a business to efficiently and cost-effectively use the data gathered about current, past and potential customers. The software can be as simple as contact management or as complex as data-mining algorithms of customer buying habits and demographics. Just as when shopping for any technology, you want to buy the best you can afford, but no more than you can handle. Most importantly, your business should present to the customer a comprehensive and unified customer service experience.

Consider the needs of the following aspects of your organization's customer interactions, which have a direct or indirect impact on your customer relationships and sales.

1. Customer and employee surveyors and analysts collect information regarding how your employees feel about their work and how customers feel about their interaction with your company.

2. Customer advocates and experience designers work to make the experience your customers have with your company as positive as possible.

3. External collaboration functions interact with your company’s vendors and distributors; smooth relationships here translate directly into a better customer experience.

Action Steps
The best contacts and resources to help you get it done


Buy the best campaign management CRM for transportation industry software

A marketing-oriented trucking industry CRM application coordinates the activities of those engaged in spreading the word about your company. The software, therefore, must be able to integrate contact and demographic information. The best marketing-oriented CRM software will help your sales staff create a campaign that presents clients (past, present and potential) with purchasing opportunities.

I recommend: Chordiant Software, Inc. sells Chordiant Decision Management (CDM) software. CDM is scalable (it can grow with your business) and helps create sophisticated customer experience strategies. MarketingPilot Software LLC not only provides the expected functions to coordinate your marketing strategy, but also includes project and expense management tools.

Coordinate customer information with geographic transportation industry CRM software

Geographic CRM for the transportation industry is particularly important. You need to track where your customers are and, based on that, anticipate their transportation needs. For example, lack of a nearby airport, but the presence of a good railway system, may mean train transportation works best. Your customers' locations, as with a retailer and its distributors, will also inform the transportation options you present your client.

I recommend: SageMetrics Incorporation's SageAnalyst Suite includes a Geo-Intelligence module. It includes interactive maps and geographic drill-down reports. Transcom Worldwide is a global provider of geographic CRM services.

Select the right operational CRM transportation software

Operational CRM software is your front office support. It manages your direct customer activity. Such business processes include marketing, sales and service. Beyond merely recording customer contact information, operational manufacturing customer relationship management software can track call histories, make automated phone calls and provide a comprehensive view of how each customer has interacted with your company, whether via phone or email.

I recommend: Computer Sciences Corporation provides CRM transport applications throughout the Americas, Europe, Australia and New Zealand. Another popular option is Amdocs, which connects support and service personnel with a unified contact center.

Tips & Tactics

Helpful advice for making the most of this Guide

  • •  If you have purchased a transportation industry CRM with a Microsoft Office (MSO) interface, talk with your salesperson about continued compatibility before you upgrade MSO.

FEATURED LISTINGS
SAS Transportation CRM Software
Are You Customer-Focused Or Customer-Obsessed? Learn to balance customer & shareholder value with a properly customer-focused strategy. Find Out Now!
Microsoft® Forefront - Free Trial
Get Enterprise-Wide Protection with Microsoft® Forefront. Download Today!
Try It Out | Read Case Study | Learn More | Resources
AT&T Enterprise Solutions
AT&T's Enterprise Application Hosting: Reliable, Cost Effective.
Sage CRM Solutions for the Transportation Industry
Grow your Business with Sage CRM Solutions. Customer Relationships Made Easy. Retain Customers & Improve Sales. Learn More And View Demo Today!
See Demo | Request Info | Free Trial | See WebCast
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Guide author

CRM Software for the Transportation Industry

Provide excellent customer service with the correct transportation CRM software.
Customer Resource Management (CRM) software for the transportation industry helps a business to efficiently and cost-effectively use the data gathered about current, past and potential customers. The software can be as simple as contact management or as complex as data-mining algorithms of customer buying habits and demographics. Just as when shopping for any technology, you want to buy the best you can afford, but no more than ... Read more

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