Customer Service Software: Complaint Resolution Monitoring, Knowledge Base Integration 

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IT Service Monitoring
Monitor Techs and Projects with IT Service Monitoring Tool. See a Demo
ConnectWise.com/ITServiceTool
Makromed, Inc.
Complaint Handling and AE Software Medical device/pharmaceutical
www.makromed.com
Reveal Your Best Customer
Clarity reveals customer insights allowing you to provide more value.
www.ClearNewWorld.com
Join The Conversation
Your Customers Are Talking About Your Brand. Learn What They Say.
www.Converseon.com/listen
CimTrak Network Monitor
Protects Your Critical IT Assets Detection & Recovery System
www.cimcor.com
Website Monitoring
Alertra notifies instantly when your server goes down. Free trial.
www.Alertra.com
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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
IssueTrak's Customer Service software has proven effective in large and small companies around the world. Large and small companies in various industries and locations around the world use IssueTrak as a platform to increase customer satisfaction and reduce expenses. Test drive IssueTrak today with our online demo!
Numara FootPrints - NEW 9.5 enhanced GUI offers an improved interface design that sets the precedent with its ease of implementation and configuration. Numara FootPrints aligns service desk management functions with the needs of your business and automates business processes in multiple areas of your organization. Numara FootPrints delivers powerful capabilities at a price that other enterprise solutions cannot match.
Parature is dedicated 100% to on-demand customer service and support software. Unlike point solutions and add-ons to large CRM systems, we focus solely on first-class service and support that gives your organization an outstanding, consistent support presence with a competitive edge. Parature Customer Service software integrates the customer portal, rich knowledgebase and full trouble ticket software in one dynamic, unified system that manages all your support needs.
Improve your efficiency and boost customer satisfaction. i-Sight enables you to quickly and accurately respond to customer service requests submitted through any channel. i-Sight is integrated web based case management software for managing customer service inquiries and complaints. Quickly record new inquiries, use call scripting, manage incoming emails, cusotmize workflow and assignment, and monitor your performance.
EnterpriseWizard is a top-rated web-based solution for external customer support, help desk, SLAs, change management and asset tracking. Easily adapts to your business with customizable tables, fields, graphical workflows, escalation, business rules, email notification, live chat, interactive reporting, granular permissions, dynamic self-serve FAQ, and more. Users report a 1 month ROI, 50% increase in customer satisfaction, 80% increase in retention, and 25% increase in technician efficiency.
What is TeamSupport.com? We are an integrated customer service system & a bug/feature tracking system. TeamSupport is designed to be used by both the customer service department to track issues and take care of customers, the product management team to review and update the feature roadmap, and the product development team to track their bug and feature requests. Offered in 4 Editions to fill just about any need. Enterprise, Support Desk, Bug Tracker & Express. Pricing $10 - $25/mo per user.
What makes versaSRS HelpDesk stand out from the crowd is its unique 'look and feel'. Unlike other products on the market which use a single web page to deliver content, versaSRS HelpDesk has been developed with a multi-document interface that simulates a Windows environment providing a rich desktop style user experience, similar to familiar Microsoft Office products.
Flexible, Scalable, Powerful and Easy to use, CustomFAQs provides a complete suite of online customer support solutions. Dynamic FAQ/Knowledge Base, Custom Service Request, Questions tracking, E-mail management, Online Chat, Surveys. 8 Customers out of 10 will find their answers online. Create now an online Personal Relationship with new and existing customers. Reduce costs and frequency of incoming service requests.

Web Listings
Open Directory - Business: Customer Service: Software
Mar 24, 2009 ... Knowledge Base - Multi-user system enhances self-service customer ... sized intensive service organizations to monitor and improve customer ... Respond UK Plc - Features complaints, feedback and customer service software solutions. ... Skywire Software - Customer service applications consisting of ...
http://www.dmoz.org/Business/Customer_Service/Software/
Customer Service Software: crm software, customer support software
Web-based CRM software that supports sales analysis, customer service, ... A complaint management system which you can use to log, monitor and ... Web-based customer support solution with incident, news and knowledge ... Assists with the management, tracking and resolution of customer service and support issues. ...
http://www.capterra.com/customer-service-software
Software - Customer Service - Business - Middle East Links ...
Knowledge Base - Multi-user system enhances self-service customer support, ... service organizations to monitor and improve customer satisfaction, ... Respond UK Plc - Features complaints, feedback and customer service software solutions. ... Skywire Software - Customer service applications consisting of knowledge ...
http://gulfbusiness.tradeholding.com/Websites/Business/Customer_Service/Software/
Google Directory - Business > Customer Service > Software
Features customer feedback management system to capture, monitor, and prioritize customer feedback. ... Featured automated FAQ system and knowledge base software . ... Provides hosted, cost effective web-based customer service software. ... Features complaints, feedback and customer service software solutions. ...
http://www.google.com/Top/Business/Customer_Service/Software/
Help Desk Software-CRM Software-Customer Service Software
Online web based integrated help desk software for customer service, ... Integrated web based complaint management software for help desks, customer service & support, call & contact centers. ... Optional integration with call center and other applications. Easy and powerful reporting for performance monitoring ...
http://www.nixel.com/ocms/
Customer Service Software from Lynk Software, Inc.
In addition, companies that monitor customer feedback and use this valuable ... Everest Customer Service Software is an excellent solution for small, mid-sized and large ... Deliver Efficient Customer Service - Ensure that every complaint, service call ... Letter generation, e-mail integration and file attachments ...
http://www.lynksoftware.com/solution_customer_service.asp


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Customer Service Software

Manage your customer interactions using customer service software.
Just a few years ago, the only customer service solutions available were through a phone call, a fax or a personal visit to a business. Now, you can reach a large number of companies via e-mail or their business websites. With this ease of communication, there is also a price because someone has to respond to customer calls and e-mail requests.An overload of customer service requests may cause you to search for software to assist ... Read more