Customer Service Software: Complaint Resolution Monitoring, Legacy System Integration 

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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
Numara FootPrints - NEW 9.5 enhanced GUI offers an improved interface design that sets the precedent with its ease of implementation and configuration. Numara FootPrints aligns service desk management functions with the needs of your business and automates business processes in multiple areas of your organization. Numara FootPrints delivers powerful capabilities at a price that other enterprise solutions cannot match.
Improve your efficiency and boost customer satisfaction. i-Sight enables you to quickly and accurately respond to customer service requests submitted through any channel. i-Sight is integrated web based case management software for managing customer service inquiries and complaints. Quickly record new inquiries, use call scripting, manage incoming emails, cusotmize workflow and assignment, and monitor your performance.
EnterpriseWizard is a top-rated web-based automation solution for external customer support, helpdesk, asset tracking, and managing sales. Easily adapts to your business with customizable tables, fields, graphical workflows, escalation, business rules, email notification, live chat, interactive reporting, granular permissions, dynamic self-serve FAQ, and more. Users report a 1 month ROI, 50% increase in customer satisfaction, 80% increase in retention, and 25% increase in technician efficiency.
What is TeamSupport.com? We are an integrated customer service system & a bug/feature tracking system. TeamSupport is designed to be used by both the customer service department to track issues and take care of customers, the product management team to review and update the feature roadmap, and the product development team to track their bug and feature requests. Offered in 4 Editions to fill just about any need. Enterprise, Support Desk, Bug Tracker & Express. Pricing $10 - $25/mo per user.
Noetica's SYNTHESYS call center management software provides the most intuitive agent guidance technology on the market by combining SOA (Service Oriented Architecture) and BPM (Business Process Management) techniques delivered through a unique visual logic-mapping interface. With SYNTHESYS you can build your own Customer Interaction Management Solution and adapt your Agent User Interface quickly and easily to your existing infrastructure without any programming.
Flexible, Scalable, Powerful and Easy to use, CustomFAQs provides a complete suite of online customer support solutions. Dynamic FAQ/Knowledge Base, Custom Service Request, Questions tracking, E-mail management, Online Chat, Surveys. 8 Customers out of 10 will find their answers online. Create now an online Personal Relationship with new and existing customers. Reduce costs and frequency of incoming service requests.
Everest is used by leading companies around the world to manage customer feedback, requests, complaints and internal/supplier corrective actions. Everest is flexible and used across many industries to increase customer loyalty and improve quality. Built-in workflows, due date tracking and automatic reminders ensure that every concern is handled in a timely and efficient manner. Reports and charts can be generated instantly and e-mailed directly from the system.

Web Listings
Customer Service Software: crm software, customer support software
Customer Service software. Free, interactive directory to quickly narrow ... A complaint management system which you can use to log, monitor and .... Assists with the management, tracking and resolution of customer service .... system that includes defect tracking, e-mail integration, time tracking, and much more. ...
http://www.capterra.com/customer-service-software
Google Directory - Business > Customer Service > Software
Distributor and integrator in the Benelux and France of Advanced ... Knowledge- empowered customer service applications that automate the problem/resolution process and ... Features customer feedback management system to capture, monitor , ... Features complaints, feedback and customer service software solutions. ...
http://www.google.com/Top/Business/Customer_Service/Software/
Open Directory - Business: Customer Service: Software
Mar 24, 2009 ... Aexis - Distributor and integrator in the Benelux and France of Advanced ... Respond UK Plc - Features complaints, feedback and customer service software solutions. ... Skywire Software - Customer service applications consisting of ... Tree Management Systems, Inc. - Customer management software for ...
http://www.dmoz.org/Business/Customer_Service/Software/
Complaint Resolution : CDC Respond
Respond CenterPoint is a flexible software system that manages all your ... Software Partners · Hardware Partners · Consulting & System Integration ... can be used by your customer services division as a standalone complaint management solution. ... Monitor performance against targets for resolution of complaints ...
http://www.cdcsoftware.com/en/CDCRespond/Solutions/CDC-Respond-Product-Suite/Respond...
Software - Customer Service - Business - Middle East Links ...
Aexis - Distributor and integrator in the Benelux and France of Advanced ... service organizations to monitor and improve customer satisfaction, ... Respond UK Plc - Features complaints, feedback and customer service software solutions. ... Satmetrix Systems - Software and services company focused on customer ...
http://gulfbusiness.tradeholding.com/Websites/Business/Customer_Service/Software/
Transformation from a reactive to proactive Contact Center
A Leading Provider of Oracle's Contact Center Anywhere and CRM Software ... center interactions are an essential tool for conflict or complaint resolution, ... It is important that customer service applicants have a full and accurate .... Workforce Management System Integration: this management system will help you ...
http://www.promero.com/call_center_intelligence/proactive-contact-center.asp


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Customer Service Software

Manage your customer interactions using customer service software.
Just a few years ago, the only customer service solutions available were through a phone call, a fax or a personal visit to a business. Now, you can reach a large number of companies via e-mail or their business websites. With this ease of communication, there is also a price because someone has to respond to customer calls and e-mail requests.An overload of customer service requests may cause you to search for software to assist ... Read more