Customer Service Software: Complaint Resolution Monitoring, Work Order Management 

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Complaint Resolution
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IssueTrak's Customer Service software has proven effective in large and small companies around the world. Large and small companies in various industries and locations around the world use IssueTrak as a platform to increase customer satisfaction and reduce expenses. Test drive IssueTrak today with our online demo!
PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
What makes versaSRS HelpDesk stand out from the crowd is its unique 'look and feel'. Unlike other products on the market which use a single web page to deliver content, versaSRS HelpDesk has been developed with a multi-document interface that simulates a Windows environment providing a rich desktop style user experience, similar to familiar Microsoft Office products.
Parature is dedicated 100% to on-demand customer service and support software. Unlike point solutions and add-ons to large CRM systems, we focus solely on first-class service and support that gives your organization an outstanding, consistent support presence with a competitive edge. Parature Customer Service software integrates the customer portal, rich knowledgebase and full trouble ticket software in one dynamic, unified system that manages all your support needs.
Improve your efficiency and boost customer satisfaction. i-Sight enables you to quickly and accurately respond to customer service requests submitted through any channel. i-Sight is integrated web based case management software for managing customer service inquiries and complaints. Quickly record new inquiries, use call scripting, manage incoming emails, cusotmize workflow and assignment, and monitor your performance.
Numara FootPrints - NEW 9.5 enhanced GUI offers an improved interface design that sets the precedent with its ease of implementation and configuration. Numara FootPrints aligns service desk management functions with the needs of your business and automates business processes in multiple areas of your organization. Numara FootPrints delivers powerful capabilities at a price that other enterprise solutions cannot match.
EnterpriseWizard is a top-rated web-based automation solution for external customer support, helpdesk, asset tracking, and managing sales. Easily adapts to your business with customizable tables, fields, graphical workflows, escalation, business rules, email notification, live chat, interactive reporting, granular permissions, dynamic self-serve FAQ, and more. Users report a 1 month ROI, 50% increase in customer satisfaction, 80% increase in retention, and 25% increase in technician efficiency.
What is TeamSupport.com? We are an integrated customer service system & a bug/feature tracking system. TeamSupport is designed to be used by both the customer service department to track issues and take care of customers, the product management team to review and update the feature roadmap, and the product development team to track their bug and feature requests. Offered in 4 Editions to fill just about any need. Enterprise, Support Desk, Bug Tracker & Express. Pricing $10 - $25/mo per user.
Flexible, Scalable, Powerful and Easy to use, CustomFAQs provides a complete suite of online customer support solutions. Dynamic FAQ/Knowledge Base, Custom Service Request, Questions tracking, E-mail management, Online Chat, Surveys. 8 Customers out of 10 will find their answers online. Create now an online Personal Relationship with new and existing customers. Reduce costs and frequency of incoming service requests.

Web Listings
Customer Service Software: crm software, customer support software
A complaint management system which you can use to log, monitor and .... Assists with the management, tracking and resolution of customer service and support issues. ..... Work Order Management (29). Your Location. Please Select a Value ...
http://www.capterra.com/customer-service-software
Google Directory - Business > Customer Service > Software
Viewing in Google PageRank order View in alphabetical order ... Knowledge- empowered customer service applications that automate the problem/resolution process and make it ... Features customer feedback management system to capture, monitor, ... Features complaints, feedback and customer service software solutions. ...
http://www.google.com/Top/Business/Customer_Service/Software/
Consumer complaints about Dell Computers' Customer Service
Sep 3, 2009 ... Order shipped with incorrect monitor. The issue is being passed around from one individual to another with no equitable resolution. .... I had a lot of trouble getting my laptop software to work and it took hours of .... I am backed in a corner. the customer service is terrible, even the management ...
http://www.consumeraffairs.com/computers/dell_svc.html
Customer Service Software: crm software - Software Finder at ...
A complaint management system which you can use to log, monitor and attend to .... Assists with the management, tracking and resolution of customer service and support issues. ... inventory and more, all while reducing administrative work and overhead. ... Web based quote-to-order and customer support application . ...
http://software.forbes.com/customer-service-software
Serving the American People: Best Practices in Resolving Customer ...
The customer service and complaint resolution specialist positions established by ..... Using off-the-shelf software tailored to organizational needs, ..... The best-in-business continually monitor customer expectations for and ... In order to achieve any real success, senior management must support the team. ...
http://govinfo.library.unt.edu/npr/library/papers/benchmrk/bstprac.html
Industries : Financial Services : Food : Beverage : CDC Software
CDC Software is driven by customer needs—needs that can vary widely from industry to industry. ... improve customer service and order fulfillment accuracy to almost 100%, ... and visibility and improved complaint reporting and resolution. ... lead management, complaint management, and service functionality that ...
http://www.cdcsoftware.com/en/Industries.aspx


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Customer Service Software

Manage your customer interactions using customer service software.
Just a few years ago, the only customer service solutions available were through a phone call, a fax or a personal visit to a business. Now, you can reach a large number of companies via e-mail or their business websites. With this ease of communication, there is also a price because someone has to respond to customer calls and e-mail requests.An overload of customer service requests may cause you to search for software to assist ... Read more