Service based
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Customer Service
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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
IssueTrak's Customer Service software has proven effective in large and small companies around the world. Large and small companies in various industries and locations around the world use IssueTrak as a platform to increase customer satisfaction and reduce expenses. Test drive IssueTrak today with our online demo!
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Numara FootPrints - NEW 9.5 enhanced GUI offers an improved interface design that sets the precedent with its ease of implementation and configuration. Numara FootPrints aligns service desk management functions with the needs of your business and automates business processes in multiple areas of your organization. Numara FootPrints delivers powerful capabilities at a price that other enterprise solutions cannot match.
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Parature is dedicated 100% to on-demand customer service and support software. Unlike point solutions and add-ons to large CRM systems, we focus solely on first-class service and support that gives your organization an outstanding, consistent support presence with a competitive edge. Parature Customer Service software integrates the customer portal, rich knowledgebase and full trouble ticket software in one dynamic, unified system that manages all your support needs.
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Improve your efficiency and boost customer satisfaction. i-Sight enables you to quickly and accurately respond to customer service requests submitted through any channel. i-Sight is integrated web based case management software for managing customer service inquiries and complaints. Quickly record new inquiries, use call scripting, manage incoming emails, cusotmize workflow and assignment, and monitor your performance.
A CRM with specific focus on customer interaction(Service) management. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Unlike other CRM tools in the market focusing on sales-force automation, SupportCenter Plus offers an integrated customer interaction management(Customer SupportDesk),customer experience management, account & contact management, SLA management, customer self-service, and more
EnterpriseWizard is a top-rated web-based solution for external customer support, help desk, SLAs, change management and asset tracking. Easily adapts to your business with customizable tables, fields, graphical workflows, escalation, business rules, email notification, live chat, interactive reporting, granular permissions, dynamic self-serve FAQ, and more. Users report a 1 month ROI, 50% increase in customer satisfaction, 80% increase in retention, and 25% increase in technician efficiency.
What is TeamSupport.com? We are an integrated customer service system & a bug/feature tracking system. TeamSupport is designed to be used by both the customer service department to track issues and take care of customers, the product management team to review and update the feature roadmap, and the product development team to track their bug and feature requests. Offered in 4 Editions to fill just about any need. Enterprise, Support Desk, Bug Tracker & Express. Pricing $10 - $25/mo per user.
What makes versaSRS HelpDesk stand out from the crowd is its unique 'look and feel'. Unlike other products on the market which use a single web page to deliver content, versaSRS HelpDesk has been developed with a multi-document interface that simulates a Windows environment providing a rich desktop style user experience, similar to familiar Microsoft Office products.
Noetica's SYNTHESYS call center management software provides the most intuitive agent guidance technology on the market by combining SOA (Service Oriented Architecture) and BPM (Business Process Management) techniques delivered through a unique visual logic-mapping interface. With SYNTHESYS you can build your own Customer Interaction Management Solution and adapt your Agent User Interface quickly and easily to your existing infrastructure without any programming.
Flexible, Scalable, Powerful and Easy to use, CustomFAQs provides a complete suite of online customer support solutions. Dynamic FAQ/Knowledge Base, Custom Service Request, Questions tracking, E-mail management, Online Chat, Surveys. 8 Customers out of 10 will find their answers online. Create now an online Personal Relationship with new and existing customers. Reduce costs and frequency of incoming service requests.
Everest is used by leading companies around the world to manage customer feedback, requests, complaints and internal/supplier corrective actions. Everest is flexible and used across many industries to increase customer loyalty and improve quality. Built-in workflows, due date tracking and automatic reminders ensure that every concern is handled in a timely and efficient manner. Reports and charts can be generated instantly and e-mailed directly from the system.
Web Listings
Customer Support Service Software | CustomFAQs Solutions
CustomFAQs web based Customer Support software solution and Help Desk ... suite of Customer Support Service Software is powerful, flexible, customizable and ...
http://www.customfaqs.com/
CustomFAQs web based Customer Support software solution and Help Desk ... suite of Customer Support Service Software is powerful, flexible, customizable and ...
http://www.customfaqs.com/
CRM Solutions - salesforce.com
CRM Customization Customize your business applications so that your CRM .... Web -based Customer Relationship Management (CRM) Software-as-a-Service (SaaS). ...
http://www.salesforce.com/crm/
CRM Customization Customize your business applications so that your CRM .... Web -based Customer Relationship Management (CRM) Software-as-a-Service (SaaS). ...
http://www.salesforce.com/crm/
Help Desk Software, Customer Service Software and Live Chat ...
Helpdesk Software, Live Chat Software & Customer Service Software ... Workflow Robust helpdesk software Custom fields ViewShare ... Our technicians can install and set up Kayako help desk software on your own web server. ...
http://www.kayako.com/
Helpdesk Software, Live Chat Software & Customer Service Software ... Workflow Robust helpdesk software Custom fields ViewShare ... Our technicians can install and set up Kayako help desk software on your own web server. ...
http://www.kayako.com/
Service Desk Software Solutions with Numara FootPrints
100% web-based service desk software with extensive workflow automation that ... customer access via an easy-to-use, highly customizable customer portal ...
http://www.numarasoftware.com/FootPrints/service_desk_software.aspx
100% web-based service desk software with extensive workflow automation that ... customer access via an easy-to-use, highly customizable customer portal ...
http://www.numarasoftware.com/FootPrints/service_desk_software.aspx
Help Desk Software for Email/Web Customer Service
HelpSpot is a unique Web Based Help Desk Software solution for ... Integrated customizable web form, knowledge base, and forums. ... Our US based customer service team provides support via email, phone and, of course, our portal. ...
http://www.helpspot.com/
HelpSpot is a unique Web Based Help Desk Software solution for ... Integrated customizable web form, knowledge base, and forums. ... Our US based customer service team provides support via email, phone and, of course, our portal. ...
http://www.helpspot.com/
Leading Customer Service, Live Chat, and Help Desk Software
SmarterTrack help desk software streamlines customer service communications with ... A Web-based interface that provides accessibility wherever an Internet ...
http://www.smartertools.com/SmarterTrack/Features/Customer-Service-Software-Help-Des...
SmarterTrack help desk software streamlines customer service communications with ... A Web-based interface that provides accessibility wherever an Internet ...
http://www.smartertools.com/SmarterTrack/Features/Customer-Service-Software-Help-Des...
