Customer Service Software: Desktop 

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Numara FootPrints - NEW 9.5 enhanced GUI offers an improved interface design that sets the precedent with its ease of implementation and configuration. Numara FootPrints aligns service desk management functions with the needs of your business and automates business processes in multiple areas of your organization. Numara FootPrints delivers powerful capabilities at a price that other enterprise solutions cannot match.
PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
A CRM with specific focus on customer interaction(Service) management. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Unlike other CRM tools in the market focusing on sales-force automation, SupportCenter Plus offers an integrated customer interaction management(Customer SupportDesk),customer experience management, account & contact management, SLA management, customer self-service, and more
EnterpriseWizard is a top-rated web-based automation solution for external customer support, helpdesk, asset tracking, and managing sales. Easily adapts to your business with customizable tables, fields, graphical workflows, escalation, business rules, email notification, live chat, interactive reporting, granular permissions, dynamic self-serve FAQ, and more. Users report a 1 month ROI, 50% increase in customer satisfaction, 80% increase in retention, and 25% increase in technician efficiency.
What makes versaSRS HelpDesk stand out from the crowd is its unique 'look and feel'. Unlike other products on the market which use a single web page to deliver content, versaSRS HelpDesk has been developed with a multi-document interface that simulates a Windows environment providing a rich desktop style user experience, similar to familiar Microsoft Office products.
Noetica's SYNTHESYS call center management software provides the most intuitive agent guidance technology on the market by combining SOA (Service Oriented Architecture) and BPM (Business Process Management) techniques delivered through a unique visual logic-mapping interface. With SYNTHESYS you can build your own Customer Interaction Management Solution and adapt your Agent User Interface quickly and easily to your existing infrastructure without any programming.
Flexible, Scalable, Powerful and Easy to use, CustomFAQs provides a complete suite of online customer support solutions. Dynamic FAQ/Knowledge Base, Custom Service Request, Questions tracking, E-mail management, Online Chat, Surveys. 8 Customers out of 10 will find their answers online. Create now an online Personal Relationship with new and existing customers. Reduce costs and frequency of incoming service requests.
Everest is used by leading companies around the world to manage customer feedback, requests, complaints and internal/supplier corrective actions. Everest is flexible and used across many industries to increase customer loyalty and improve quality. Built-in workflows, due date tracking and automatic reminders ensure that every concern is handled in a timely and efficient manner. Reports and charts can be generated instantly and e-mailed directly from the system.

Web Listings
Microsoft Volume Licensing - Microsoft Software Assurance Benefits ...
Desktop Deployment Planning Services (DDPS) can help your organization deploy .... Software Assurance customer service agents are available during the ...
http://www.microsoft.com/licensing/software-assurance/packaged-services.aspx
Help Desk Software from LBE. Help Desk Software to Improve Your ...
Helpdesk software from LBE-Windows, Web and email based help desk software. ... and the desktop help desk software comes with powerful predefined filters, ... will help your business to automate and improve its customer support service. ...
http://www.lbehelpdesk.com/
Help Desk Software, Live Chat Software, Remote Desktop
Web based help desk software for customer relationship and service management. ... ReadyDesk now has completely integrated Remote Desktop support. ...
http://www.readydesk.com/
small business software - Service Desktop Pro
Service Desktop Pro is an integrated business management software for small and ... document management, expense management and customer service management. ...
http://www.servicedesktop.com/
Quark: Quark Customer Service for Desktop Products
Service | Desktop Customer Service ... Customer service resources for QuarkXPress® software. Quark customer service. Frequently asked questions ...
http://www.quark.com/en/service/desktop/cust_service/
PGP Download Center - Download Free PGP Desktop Encryption Trial ...
Please note: Product Technical Support and Customer Service are not available for PGP Desktop Trial Software. What is the process? ...
http://www.pgp.com/downloads/desktoptrial/desktoptrial2.html


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Customer Service Software

Manage your customer interactions using customer service software.
Just a few years ago, the only customer service solutions available were through a phone call, a fax or a personal visit to a business. Now, you can reach a large number of companies via e-mail or their business websites. With this ease of communication, there is also a price because someone has to respond to customer calls and e-mail requests.An overload of customer service requests may cause you to search for software to assist ... Read more