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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
IssueTrak's Customer Service software has proven effective in large and small companies around the world. Large and small companies in various industries and locations around the world use IssueTrak as a platform to increase customer satisfaction and reduce expenses. Test drive IssueTrak today with our online demo!
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Numara FootPrints - NEW 9.5 enhanced GUI offers an improved interface design that sets the precedent with its ease of implementation and configuration. Numara FootPrints aligns service desk management functions with the needs of your business and automates business processes in multiple areas of your organization. Numara FootPrints delivers powerful capabilities at a price that other enterprise solutions cannot match.
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Parature is dedicated 100% to on-demand customer service and support software. Unlike point solutions and add-ons to large CRM systems, we focus solely on first-class service and support that gives your organization an outstanding, consistent support presence with a competitive edge. Parature Customer Service software integrates the customer portal, rich knowledgebase and full trouble ticket software in one dynamic, unified system that manages all your support needs.
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Improve your efficiency and boost customer satisfaction. i-Sight enables you to quickly and accurately respond to customer service requests submitted through any channel. i-Sight is integrated web based case management software for managing customer service inquiries and complaints. Quickly record new inquiries, use call scripting, manage incoming emails, cusotmize workflow and assignment, and monitor your performance.
EnterpriseWizard is a top-rated web-based solution for external customer support, help desk, SLAs, change management and asset tracking. Easily adapts to your business with customizable tables, fields, graphical workflows, escalation, business rules, email notification, live chat, interactive reporting, granular permissions, dynamic self-serve FAQ, and more. Users report a 1 month ROI, 50% increase in customer satisfaction, 80% increase in retention, and 25% increase in technician efficiency.
What is TeamSupport.com? We are an integrated customer service system & a bug/feature tracking system. TeamSupport is designed to be used by both the customer service department to track issues and take care of customers, the product management team to review and update the feature roadmap, and the product development team to track their bug and feature requests. Offered in 4 Editions to fill just about any need. Enterprise, Support Desk, Bug Tracker & Express. Pricing $10 - $25/mo per user.
What makes versaSRS HelpDesk stand out from the crowd is its unique 'look and feel'. Unlike other products on the market which use a single web page to deliver content, versaSRS HelpDesk has been developed with a multi-document interface that simulates a Windows environment providing a rich desktop style user experience, similar to familiar Microsoft Office products.
Noetica's SYNTHESYS call center management software provides the most intuitive agent guidance technology on the market by combining SOA (Service Oriented Architecture) and BPM (Business Process Management) techniques delivered through a unique visual logic-mapping interface. With SYNTHESYS you can build your own Customer Interaction Management Solution and adapt your Agent User Interface quickly and easily to your existing infrastructure without any programming.
Flexible, Scalable, Powerful and Easy to use, CustomFAQs provides a complete suite of online customer support solutions. Dynamic FAQ/Knowledge Base, Custom Service Request, Questions tracking, E-mail management, Online Chat, Surveys. 8 Customers out of 10 will find their answers online. Create now an online Personal Relationship with new and existing customers. Reduce costs and frequency of incoming service requests.
Everest is used by leading companies around the world to manage customer feedback, requests, complaints and internal/supplier corrective actions. Everest is flexible and used across many industries to increase customer loyalty and improve quality. Built-in workflows, due date tracking and automatic reminders ensure that every concern is handled in a timely and efficient manner. Reports and charts can be generated instantly and e-mailed directly from the system.
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Technology Services World - Expo
From CRM solutions to call center monitoring, remote support/diagnostics to .... Companies who need to mobilize their business rely on inCode to develop and .... Neocase Software is a leading provider of customer service solutions for ... SDL has implemented more than 500 enterprise GIM solutions, has deployed over ...
http://www.technologyservicesworld.com/fall09/expo.php
From CRM solutions to call center monitoring, remote support/diagnostics to .... Companies who need to mobilize their business rely on inCode to develop and .... Neocase Software is a leading provider of customer service solutions for ... SDL has implemented more than 500 enterprise GIM solutions, has deployed over ...
http://www.technologyservicesworld.com/fall09/expo.php
Enterprise Antivirus & Endpoint Protection – VIPRE Enterprise ...
SOLUTIONS FOR BUSINESS .... VIPRE Enterprise Keeps ShareTech Customer Service Outstanding ... 300 MB free disk space; 512 MB memory; 1024 x 768 monitor resolution .... NOTE: If you have more than a 100 agents on a single policy you may want to ..... Sunbelt Software signs Insight to resell VIPRE in UK Read more . ...
http://www.sunbeltsoftware.com/business/vipre-enterprise/
SOLUTIONS FOR BUSINESS .... VIPRE Enterprise Keeps ShareTech Customer Service Outstanding ... 300 MB free disk space; 512 MB memory; 1024 x 768 monitor resolution .... NOTE: If you have more than a 100 agents on a single policy you may want to ..... Sunbelt Software signs Insight to resell VIPRE in UK Read more . ...
http://www.sunbeltsoftware.com/business/vipre-enterprise/
Light Manufacturing reviews, comparisons and free demos ...
Or request a free demo of one or more Light Manufacturing solutions. ... ERP software solutions that service more than 2500 manufacturers worldwide. .... NetSuite Technology: NetSuite is web-based SaaS (Software as a Service) .... and resolution of exceptions, increased margins, and higher customer satisfaction. ...
http://www.2020software.com/compare-software/industry/15/Light-Manufacturing/
Or request a free demo of one or more Light Manufacturing solutions. ... ERP software solutions that service more than 2500 manufacturers worldwide. .... NetSuite Technology: NetSuite is web-based SaaS (Software as a Service) .... and resolution of exceptions, increased margins, and higher customer satisfaction. ...
http://www.2020software.com/compare-software/industry/15/Light-Manufacturing/
Leapfrog Services reduces IT management complexity with automated ...
deals with more than 250 change orders and 2500 issues every month on behalf of its .... one of our customers encounters a problem when installing a software upgrade, the resolution .... Making a difference to customer service, cost control and ... the management of enterprise-wide IT for greater business results. ...
http://ca.com/files/TechnologyBriefs/leapfrog_tb_163308.pdf
deals with more than 250 change orders and 2500 issues every month on behalf of its .... one of our customers encounters a problem when installing a software upgrade, the resolution .... Making a difference to customer service, cost control and ... the management of enterprise-wide IT for greater business results. ...
http://ca.com/files/TechnologyBriefs/leapfrog_tb_163308.pdf
Oracle's Siebel Customer Relationship Management (CRM) - Oracle ...
A Leading Provider of Oracle's Contact Center Anywhere and CRM Software ... Hundreds of key performance indicators and more than 200 reports enable financial ... enables companies to monitor the entire business process controls from Order to Cash, ... Provide Better Customer Service While Keeping Costs Down ...
http://www.promero.com/siebel_crm/oracle_business_intelligence_applications.asp
A Leading Provider of Oracle's Contact Center Anywhere and CRM Software ... Hundreds of key performance indicators and more than 200 reports enable financial ... enables companies to monitor the entire business process controls from Order to Cash, ... Provide Better Customer Service While Keeping Costs Down ...
http://www.promero.com/siebel_crm/oracle_business_intelligence_applications.asp
Asurion Optimizes Contact Center Performance with Witness Systems ...
"Our company has a reputation for providing superior customer service, and Witness ... as well as increase first call resolution, drive contact center revenue generation and ... based on total wireless customers. and more than 20 other clients. ... Witness Systems' software is comprised of quality monitoring, ...
http://www.thefreelibrary.com/Asurion+Optimizes+Contact+Center+Performance+with+Witn...
"Our company has a reputation for providing superior customer service, and Witness ... as well as increase first call resolution, drive contact center revenue generation and ... based on total wireless customers. and more than 20 other clients. ... Witness Systems' software is comprised of quality monitoring, ...
http://www.thefreelibrary.com/Asurion+Optimizes+Contact+Center+Performance+with+Witn...
