Help Desk Service
Ticket tracking, call automation & more to increase your bottom line.
www.NumaraSoftware.com
Ticket tracking, call automation & more to increase your bottom line.
www.NumaraSoftware.com
Service Business Software
The most widely used Service business software. See a Demo now!
www.InsightDirect.com/ServiceCEO
The most widely used Service business software. See a Demo now!
www.InsightDirect.com/ServiceCEO
Customer Service
Outstanding customer service tips. Free download from Dale Carnegie!
DaleCarnegie.com
Outstanding customer service tips. Free download from Dale Carnegie!
DaleCarnegie.com
Service Management
Manage your customers, contracts, engineers, jobs and billing.
www.serviceaccent.com
Manage your customers, contracts, engineers, jobs and billing.
www.serviceaccent.com
Accenture ERP Solutions
Learn How Accenture Can Integrate And Streamline Your Data Strategy.
www.accenture.com
Learn How Accenture Can Integrate And Streamline Your Data Strategy.
www.accenture.com
Product Listings Powered by
PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
Numara FootPrints - NEW 9.5 enhanced GUI offers an improved interface design that sets the precedent with its ease of implementation and configuration. Numara FootPrints aligns service desk management functions with the needs of your business and automates business processes in multiple areas of your organization. Numara FootPrints delivers powerful capabilities at a price that other enterprise solutions cannot match.
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Improve your efficiency and boost customer satisfaction. i-Sight enables you to quickly and accurately respond to customer service requests submitted through any channel. i-Sight is integrated web based case management software for managing customer service inquiries and complaints. Quickly record new inquiries, use call scripting, manage incoming emails, cusotmize workflow and assignment, and monitor your performance.
EnterpriseWizard is a top-rated web-based solution for external customer support, help desk, SLAs, change management and asset tracking. Easily adapts to your business with customizable tables, fields, graphical workflows, escalation, business rules, email notification, live chat, interactive reporting, granular permissions, dynamic self-serve FAQ, and more. Users report a 1 month ROI, 50% increase in customer satisfaction, 80% increase in retention, and 25% increase in technician efficiency.
What is TeamSupport.com? We are an integrated customer service system & a bug/feature tracking system. TeamSupport is designed to be used by both the customer service department to track issues and take care of customers, the product management team to review and update the feature roadmap, and the product development team to track their bug and feature requests. Offered in 4 Editions to fill just about any need. Enterprise, Support Desk, Bug Tracker & Express. Pricing $10 - $25/mo per user.
What makes versaSRS HelpDesk stand out from the crowd is its unique 'look and feel'. Unlike other products on the market which use a single web page to deliver content, versaSRS HelpDesk has been developed with a multi-document interface that simulates a Windows environment providing a rich desktop style user experience, similar to familiar Microsoft Office products.
Noetica's SYNTHESYS call center management software provides the most intuitive agent guidance technology on the market by combining SOA (Service Oriented Architecture) and BPM (Business Process Management) techniques delivered through a unique visual logic-mapping interface. With SYNTHESYS you can build your own Customer Interaction Management Solution and adapt your Agent User Interface quickly and easily to your existing infrastructure without any programming.
Flexible, Scalable, Powerful and Easy to use, CustomFAQs provides a complete suite of online customer support solutions. Dynamic FAQ/Knowledge Base, Custom Service Request, Questions tracking, E-mail management, Online Chat, Surveys. 8 Customers out of 10 will find their answers online. Create now an online Personal Relationship with new and existing customers. Reduce costs and frequency of incoming service requests.
Everest is used by leading companies around the world to manage customer feedback, requests, complaints and internal/supplier corrective actions. Everest is flexible and used across many industries to increase customer loyalty and improve quality. Built-in workflows, due date tracking and automatic reminders ensure that every concern is handled in a timely and efficient manner. Reports and charts can be generated instantly and e-mailed directly from the system.
Web Listings
Software as a Service (SaaS) Sightings, Directory and Showcase
"The vendor said they could operate their software more efficiently than we could, but where are the cost savings .... Think of it as a hosted cross- enterprise data integration solution, ... As companies outsource business functions to service providers, .... Through our product, services and customer community, ...
http://saassightings.blogspot.com/
"The vendor said they could operate their software more efficiently than we could, but where are the cost savings .... Think of it as a hosted cross- enterprise data integration solution, ... As companies outsource business functions to service providers, .... Through our product, services and customer community, ...
http://saassightings.blogspot.com/
Call Center Software
Dec 4, 2009 ... Zeacom's call center software solutions have enabled more than 2500 customers globally, to build effective customer ... Zeacoms call center software manages information, improves customer service, ... New Gateway from Zeacom Enables Integration of Avaya, Zeacom Systems with Microsoft OCS ...
http://www.tmcnet.com/channels/call-center-software/
Dec 4, 2009 ... Zeacom's call center software solutions have enabled more than 2500 customers globally, to build effective customer ... Zeacoms call center software manages information, improves customer service, ... New Gateway from Zeacom Enables Integration of Avaya, Zeacom Systems with Microsoft OCS ...
http://www.tmcnet.com/channels/call-center-software/
Farm Bureau Insurance of Michigan Selects CDC Software's Pivotal ...
CDC Software, The Customer-Driven Company™, is a provider of enterprise software ... These industry-specific solutions are used by more than 6000 customers worldwide ... to address industry-specific requirements of business services; ... Agreement to Acquire Leading Award-Winning Australian Systems Integrator ...
http://www.cdcsoftware.com/en/Company/News-and-Events/Press-Releases.aspx?name=20070...
CDC Software, The Customer-Driven Company™, is a provider of enterprise software ... These industry-specific solutions are used by more than 6000 customers worldwide ... to address industry-specific requirements of business services; ... Agreement to Acquire Leading Award-Winning Australian Systems Integrator ...
http://www.cdcsoftware.com/en/Company/News-and-Events/Press-Releases.aspx?name=20070...
Qualcomm Products and Services - Construction Equipment: OEMs
Resource Commander's tight integration with Qualcomm's GlobalTRACS solution does ... DIS Corporation is the leading supplier of software and systems to the ... the more than 2500 dealerships across the US and Canada that DIS supports/ ... their business, and their customers benefit from improved customer service. ...
http://www.qualcomm.com/products_services/mobile_content_services/enterprise/constru...
Resource Commander's tight integration with Qualcomm's GlobalTRACS solution does ... DIS Corporation is the leading supplier of software and systems to the ... the more than 2500 dealerships across the US and Canada that DIS supports/ ... their business, and their customers benefit from improved customer service. ...
http://www.qualcomm.com/products_services/mobile_content_services/enterprise/constru...
Onyx Software Honors Outstanding Customers at Worldwide Customer ...
That's why we think Onyx is better than any other company at helping businesses become ... By using Onyx's customer-centric e-business solution to track Web site activity, ... software systems and application service provider (ASP) services for ... Onyx Software's enterprise-class software connects and powers a ...
http://www.onyx.com/NewsAndEvents/PressReleases/honorsCustomers.asp
That's why we think Onyx is better than any other company at helping businesses become ... By using Onyx's customer-centric e-business solution to track Web site activity, ... software systems and application service provider (ASP) services for ... Onyx Software's enterprise-class software connects and powers a ...
http://www.onyx.com/NewsAndEvents/PressReleases/honorsCustomers.asp
Interstage Partners : FUJITSU
Over 2500 corporations and more than 465 leading software vendors rely ... Fujitsu's Interstage Business Process Manager provides pre-built integration with ILOG JRules. ... services, including systems integration, Information Systems outsourcing ... scalability and stellar customer service has helped partners and ...
http://www.fujitsu.com/global/services/software/interstage/partners/InterstagePartne...
Over 2500 corporations and more than 465 leading software vendors rely ... Fujitsu's Interstage Business Process Manager provides pre-built integration with ILOG JRules. ... services, including systems integration, Information Systems outsourcing ... scalability and stellar customer service has helped partners and ...
http://www.fujitsu.com/global/services/software/interstage/partners/InterstagePartne...
