Customer Service Software: Knowledge Base Integration, Legacy System Integration 

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Knowledge Base Software
The #1 Web-Based FAQ Software Price Plans: Free - $49.95/month
www.KnowledgebaseForce.com
Knowledge Base Software
World's #1 Knowledge Base Software Used by Top Universities, Companies
www.Interspire.com
Integration
Calculus Tutoring For Grades K-12. Unlimited Live Tutoring. Free Trial
TutorNext.com
Knowledge Base Service
Sage CRM Offers Hosted Contact Mgmt And Customer Support. Free Demo!
www.2020Software.com
Comm100 Knowledge Base
100% Free Knowledge Base Software. Fully Hosted. Your Own Branding.
www.comm100.com/knowledgebase
Knowledge system
Download Free IT White Papers about Knowledge Management and More
www.FindWhitePapers.com
Product Listings Powered by
PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
What makes versaSRS HelpDesk stand out from the crowd is its unique 'look and feel'. Unlike other products on the market which use a single web page to deliver content, versaSRS HelpDesk has been developed with a multi-document interface that simulates a Windows environment providing a rich desktop style user experience, similar to familiar Microsoft Office products.
Improve your efficiency and boost customer satisfaction. i-Sight enables you to quickly and accurately respond to customer service requests submitted through any channel. i-Sight is integrated web based case management software for managing customer service inquiries and complaints. Quickly record new inquiries, use call scripting, manage incoming emails, cusotmize workflow and assignment, and monitor your performance.
Numara FootPrints - NEW 9.5 enhanced GUI offers an improved interface design that sets the precedent with its ease of implementation and configuration. Numara FootPrints aligns service desk management functions with the needs of your business and automates business processes in multiple areas of your organization. Numara FootPrints delivers powerful capabilities at a price that other enterprise solutions cannot match.
EnterpriseWizard is a top-rated web-based automation solution for external customer support, helpdesk, asset tracking, and managing sales. Easily adapts to your business with customizable tables, fields, graphical workflows, escalation, business rules, email notification, live chat, interactive reporting, granular permissions, dynamic self-serve FAQ, and more. Users report a 1 month ROI, 50% increase in customer satisfaction, 80% increase in retention, and 25% increase in technician efficiency.
What is TeamSupport.com? We are an integrated customer service system & a bug/feature tracking system. TeamSupport is designed to be used by both the customer service department to track issues and take care of customers, the product management team to review and update the feature roadmap, and the product development team to track their bug and feature requests. Offered in 4 Editions to fill just about any need. Enterprise, Support Desk, Bug Tracker & Express. Pricing $10 - $25/mo per user.
Flexible, Scalable, Powerful and Easy to use, CustomFAQs provides a complete suite of online customer support solutions. Dynamic FAQ/Knowledge Base, Custom Service Request, Questions tracking, E-mail management, Online Chat, Surveys. 8 Customers out of 10 will find their answers online. Create now an online Personal Relationship with new and existing customers. Reduce costs and frequency of incoming service requests.

Web Listings
Customer Service Software & Support Software Service Cloud ...
Salesforce CRM is a customer relationship management system that ... Salesforce CRM Customer Service & Support takes knowledge base management to the next level . .... smarter and Twitter integration for real-time service conversations. ...
http://www.salesforce.com/crm/customer-service-support/
Help Desk Software, Customer Support & Customer Service Software ...
Offers software for customer service including customer support help desk ... rich knowledgebase and full trouble ticket software in one dynamic system that ...
http://www.parature.com/
Customer Service Software: crm software, customer support software
Customer Service software. Free, interactive directory to quickly narrow ... We are an integrated customer service system & a bug/feature tracking system. ...... Knowledge Base Integration (38). Lead Tracking Integration (24). Legacy ...
http://www.capterra.com/customer-service-software
Customer Service Software, Customer Service Management
Customer Support Software Knowledge Base Customer/End User Self Help - provides a web self help system to customers/end users allowing them ... Integration ( Requires the Asset Management Software) ...
http://www.novosolutions.com/customer-service-software/
Customer service on Twitter takes more than software
Mar 31, 2009 ... Learn the customer service strategy Comcast's digital care division is using ... was announcing its integration of Twitter with its customer service CRM ... which currently uses Salesforce.com for its knowledge base. ... But what is interesting is, a place like Twitter is that early warning system. ...
http://searchcrm.techtarget.com/news/1352370/Customer-service-on-Twitter-takes-more-...
Customer Support and Case Management with CRM Software | Maximizer
Creating a knowledge base allows fast, easy online access to service and support ... integration (CTI), using Maximizer CRM with a phone system maximizes ...
http://www.maximizer.com/crm/customer-service-support.html


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Customer Service Software

Manage your customer interactions using customer service software.
Just a few years ago, the only customer service solutions available were through a phone call, a fax or a personal visit to a business. Now, you can reach a large number of companies via e-mail or their business websites. With this ease of communication, there is also a price because someone has to respond to customer calls and e-mail requests.An overload of customer service requests may cause you to search for software to assist ... Read more