Customer Service Software: Legacy System Integration, Web Based 

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Web Service Integration
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RealTime Customer Service
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Service based
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iSeries Integration
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Web Services for SOA
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Legacy service
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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
Numara FootPrints - NEW 9.5 enhanced GUI offers an improved interface design that sets the precedent with its ease of implementation and configuration. Numara FootPrints aligns service desk management functions with the needs of your business and automates business processes in multiple areas of your organization. Numara FootPrints delivers powerful capabilities at a price that other enterprise solutions cannot match.
Improve your efficiency and boost customer satisfaction. i-Sight enables you to quickly and accurately respond to customer service requests submitted through any channel. i-Sight is integrated web based case management software for managing customer service inquiries and complaints. Quickly record new inquiries, use call scripting, manage incoming emails, cusotmize workflow and assignment, and monitor your performance.
EnterpriseWizard is a top-rated web-based solution for external customer support, help desk, SLAs, change management and asset tracking. Easily adapts to your business with customizable tables, fields, graphical workflows, escalation, business rules, email notification, live chat, interactive reporting, granular permissions, dynamic self-serve FAQ, and more. Users report a 1 month ROI, 50% increase in customer satisfaction, 80% increase in retention, and 25% increase in technician efficiency.
What is TeamSupport.com? We are an integrated customer service system & a bug/feature tracking system. TeamSupport is designed to be used by both the customer service department to track issues and take care of customers, the product management team to review and update the feature roadmap, and the product development team to track their bug and feature requests. Offered in 4 Editions to fill just about any need. Enterprise, Support Desk, Bug Tracker & Express. Pricing $10 - $25/mo per user.
What makes versaSRS HelpDesk stand out from the crowd is its unique 'look and feel'. Unlike other products on the market which use a single web page to deliver content, versaSRS HelpDesk has been developed with a multi-document interface that simulates a Windows environment providing a rich desktop style user experience, similar to familiar Microsoft Office products.
Noetica's SYNTHESYS call center management software provides the most intuitive agent guidance technology on the market by combining SOA (Service Oriented Architecture) and BPM (Business Process Management) techniques delivered through a unique visual logic-mapping interface. With SYNTHESYS you can build your own Customer Interaction Management Solution and adapt your Agent User Interface quickly and easily to your existing infrastructure without any programming.
Flexible, Scalable, Powerful and Easy to use, CustomFAQs provides a complete suite of online customer support solutions. Dynamic FAQ/Knowledge Base, Custom Service Request, Questions tracking, E-mail management, Online Chat, Surveys. 8 Customers out of 10 will find their answers online. Create now an online Personal Relationship with new and existing customers. Reduce costs and frequency of incoming service requests.
Everest is used by leading companies around the world to manage customer feedback, requests, complaints and internal/supplier corrective actions. Everest is flexible and used across many industries to increase customer loyalty and improve quality. Built-in workflows, due date tracking and automatic reminders ensure that every concern is handled in a timely and efficient manner. Reports and charts can be generated instantly and e-mailed directly from the system.

Web Listings
Online Survey Software For Creating Customer & Employee Surveys ...
Salesforce CRM integration, QlikView business intelligence integration, ... Key Survey sets the industry standard for service by offering several easy ways for you to get ... Key Survey can accommodate organizations that have legacy systems from ... The value of an advanced web-based data collection solution is ...
http://www.keysurvey.com/
Customer Service Software: crm software, customer support software
Web-based CRM software that supports sales analysis, customer service, ..... Lead Tracking Integration (24). Legacy System Integration (30) ...
http://www.capterra.com/customer-service-software
Service-oriented architecture - Wikipedia, the free encyclopedia
SOA implementations rely on a mesh of software services. ... This has the potential to spread costs over many customers and customer ... Web services can implement a service-oriented architecture. ..... to work on SOA-based systems, including the integration of services and construction of services infrastructure. ...
http://en.wikipedia.org/wiki/Service-oriented_architecture
Multibase - Business IT solutions strategy, development ...
Multibase is a business IT services and solutions company with a long and successful track record ... software and other technology in solutions that meet new business demands. ... Retain the value of legacy systems with modern web- based front ends ... system integration, hosting, ecommerce, and ongoing support . ...
http://www.mbase.com.au/
Force.com Cloud Computing - Proven Real-Time Integration ...
Are decades of data siloed in your legacy systems? .... Web-based Customer Relationship Management (CRM) Software-as-a-Service (SaaS). ...
http://www.salesforce.com/platform/cloud-infrastructure/integration.jsp
IBM - WebSphere Host Integration Solution - Host Integration ...
WebSphere software - Transaction management and integration ... us to integrate legacy applications into a services based world of SOA. ... We have chosen the IBM Host Integration Solution, because these products make S390 legacy systems ... We transfered our first customer to a web based technology within very ...
http://www.ibm.com/software/webservers/hi_customers/


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Customer Service Software

Manage your customer interactions using customer service software.
Just a few years ago, the only customer service solutions available were through a phone call, a fax or a personal visit to a business. Now, you can reach a large number of companies via e-mail or their business websites. With this ease of communication, there is also a price because someone has to respond to customer calls and e-mail requests.An overload of customer service requests may cause you to search for software to assist ... Read more