Customer Service Software: Legacy System Integration, Windows 

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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
Numara FootPrints - NEW 9.5 enhanced GUI offers an improved interface design that sets the precedent with its ease of implementation and configuration. Numara FootPrints aligns service desk management functions with the needs of your business and automates business processes in multiple areas of your organization. Numara FootPrints delivers powerful capabilities at a price that other enterprise solutions cannot match.
EnterpriseWizard is a top-rated web-based solution for external customer support, help desk, SLAs, change management and asset tracking. Easily adapts to your business with customizable tables, fields, graphical workflows, escalation, business rules, email notification, live chat, interactive reporting, granular permissions, dynamic self-serve FAQ, and more. Users report a 1 month ROI, 50% increase in customer satisfaction, 80% increase in retention, and 25% increase in technician efficiency.
What makes versaSRS HelpDesk stand out from the crowd is its unique 'look and feel'. Unlike other products on the market which use a single web page to deliver content, versaSRS HelpDesk has been developed with a multi-document interface that simulates a Windows environment providing a rich desktop style user experience, similar to familiar Microsoft Office products.
Noetica's SYNTHESYS call center management software provides the most intuitive agent guidance technology on the market by combining SOA (Service Oriented Architecture) and BPM (Business Process Management) techniques delivered through a unique visual logic-mapping interface. With SYNTHESYS you can build your own Customer Interaction Management Solution and adapt your Agent User Interface quickly and easily to your existing infrastructure without any programming.
Flexible, Scalable, Powerful and Easy to use, CustomFAQs provides a complete suite of online customer support solutions. Dynamic FAQ/Knowledge Base, Custom Service Request, Questions tracking, E-mail management, Online Chat, Surveys. 8 Customers out of 10 will find their answers online. Create now an online Personal Relationship with new and existing customers. Reduce costs and frequency of incoming service requests.
Everest is used by leading companies around the world to manage customer feedback, requests, complaints and internal/supplier corrective actions. Everest is flexible and used across many industries to increase customer loyalty and improve quality. Built-in workflows, due date tracking and automatic reminders ensure that every concern is handled in a timely and efficient manner. Reports and charts can be generated instantly and e-mailed directly from the system.

Web Listings
Core Banking solutions from Microsoft
The costs of keeping legacy core banking systems operating are steep: Aging ... Their front-line staff can then provide better customer service and correctly ... BIAN works with leading banks and software providers on helping the industry ... Using Microsoft Windows Server 2003 enables Jih Sun to achieve cost ...
http://www.microsoft.com/industry/financialservices/banking/solutions/corebanking/de...
Customer Service Software: crm software, customer support software
Customer Service software. Free, interactive directory to quickly narrow your choices and ... Lead Tracking Integration (24). Legacy System Integration (30) ...
http://www.capterra.com/customer-service-software
Online Survey Software For Creating Customer & Employee Surveys ...
Survey software everyone can use. CALL 781 849 8118. Customer Login >> ... Salesforce CRM integration, QlikView business intelligence integration, ... automatically sent to an e-mail address, for example, to a customer service team member. ... Key Survey can accommodate organizations that have legacy systems from ...
http://www.keysurvey.com/
Mainframe Web Services, Mainframe SOA and Legacy Integration with ...
Seagull Software specializes in tools and expertise to modernize legacy ... System i (AS/400), OpenVMS, UNIX and Windows client/server platforms. ...
http://www.seagullsoftware.com/
Enterprise resource planning - Wikipedia, the free encyclopedia
To be considered an ERP system, a software package must provide the function of ... This is contrasted with front office systems like customer relationship .... Additionally they can dilute the system's integration benefits. ... This results in many organizations offering consulting services for ERP implementation. ...
http://en.wikipedia.org/wiki/Enterprise_resource_planning
Resume Example - Software Engineer Resume Example
Software Engineer (Customer Service Systems). Re-engineered customer account ... Supported existing legacy system to provide newly created cases and ... Deployed and tested Remote Installation Services(RIS)-Server Installs on Windows XP. ... Networking Operating System Network Technology Integration team and the ...
http://jobsearchtech.about.com/od/gettingthejob/a/SWE_Resume.htm


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Customer Service Software

Manage your customer interactions using customer service software.
Just a few years ago, the only customer service solutions available were through a phone call, a fax or a personal visit to a business. Now, you can reach a large number of companies via e-mail or their business websites. With this ease of communication, there is also a price because someone has to respond to customer calls and e-mail requests.An overload of customer service requests may cause you to search for software to assist ... Read more