Customer Service Software: Trouble Ticketing, Knowledge Base Integration 

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Customer Service Software
Hosted Customer Service & Support Software - online, Completely Free!
www.sysaidcss.com/Free_Software
IT Ticketing Software
Integrated Tracking, Submission & Escalation. View IT Help Desk Demo.
www.KACE.com/Top-Ticketing-Solution
PRM Solution for Telco
Support of Interconnect, Wholesale & Roaming Agreements
telecommunications.comarch.com
Trouble Ticketing Software
More Than Just Trouble Ticketing. Complete Help Desk & IT Asset Mgmt.
ManageEngine.com/ServiceDeskPlus
Reveal Your Best Customer
Clarity reveals customer insights allowing you to provide more value.
www.ClearNewWorld.com
Box Office Software
Intelligent Ticketing and Patron Management Systems
www.seatadvisor.com
Product Listings Powered by
PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
IssueTrak's Customer Service software has proven effective in large and small companies around the world. Large and small companies in various industries and locations around the world use IssueTrak as a platform to increase customer satisfaction and reduce expenses. Test drive IssueTrak today with our online demo!
Numara FootPrints - NEW 9.5 enhanced GUI offers an improved interface design that sets the precedent with its ease of implementation and configuration. Numara FootPrints aligns service desk management functions with the needs of your business and automates business processes in multiple areas of your organization. Numara FootPrints delivers powerful capabilities at a price that other enterprise solutions cannot match.
Parature is dedicated 100% to on-demand customer service and support software. Unlike point solutions and add-ons to large CRM systems, we focus solely on first-class service and support that gives your organization an outstanding, consistent support presence with a competitive edge. Parature Customer Service software integrates the customer portal, rich knowledgebase and full trouble ticket software in one dynamic, unified system that manages all your support needs.
Improve your efficiency and boost customer satisfaction. i-Sight enables you to quickly and accurately respond to customer service requests submitted through any channel. i-Sight is integrated web based case management software for managing customer service inquiries and complaints. Quickly record new inquiries, use call scripting, manage incoming emails, cusotmize workflow and assignment, and monitor your performance.
A CRM with specific focus on customer interaction(Service) management. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Unlike other CRM tools in the market focusing on sales-force automation, SupportCenter Plus offers an integrated customer interaction management(Customer SupportDesk),customer experience management, account & contact management, SLA management, customer self-service, and more
EnterpriseWizard is a top-rated web-based solution for external customer support, help desk, SLAs, change management and asset tracking. Easily adapts to your business with customizable tables, fields, graphical workflows, escalation, business rules, email notification, live chat, interactive reporting, granular permissions, dynamic self-serve FAQ, and more. Users report a 1 month ROI, 50% increase in customer satisfaction, 80% increase in retention, and 25% increase in technician efficiency.
What is TeamSupport.com? We are an integrated customer service system & a bug/feature tracking system. TeamSupport is designed to be used by both the customer service department to track issues and take care of customers, the product management team to review and update the feature roadmap, and the product development team to track their bug and feature requests. Offered in 4 Editions to fill just about any need. Enterprise, Support Desk, Bug Tracker & Express. Pricing $10 - $25/mo per user.
What makes versaSRS HelpDesk stand out from the crowd is its unique 'look and feel'. Unlike other products on the market which use a single web page to deliver content, versaSRS HelpDesk has been developed with a multi-document interface that simulates a Windows environment providing a rich desktop style user experience, similar to familiar Microsoft Office products.
Flexible, Scalable, Powerful and Easy to use, CustomFAQs provides a complete suite of online customer support solutions. Dynamic FAQ/Knowledge Base, Custom Service Request, Questions tracking, E-mail management, Online Chat, Surveys. 8 Customers out of 10 will find their answers online. Create now an online Personal Relationship with new and existing customers. Reduce costs and frequency of incoming service requests.

Web Listings
Help Desk Software, Customer Support & Customer Service Software ...
Offers software for customer service including customer support help desk software, knowledge base, case management, and trouble ticket helpdesk software.
http://www.parature.com/
Web Based Customer Service Portal | Trouble Ticket Submission ...
Pricing for the web based help desk software is solely ... Web Based Help Desk Software Web Help Desk Integration ... Home | Help Desk Software | Customer Service Software | Trouble Ticket ...
http://www.webhelpdesk.com/customer-service-software/customer-support-portal.html
Open Directory - Computers: Software: Help Desk: Browser Based
Aug 18, 2009 ... AskIt Systems - Offers an outsourced, Web-based customer service system that ... help desk software with Microsoft Access and MS SQL integration. ... IssueTrak, Inc. - Help desk and issue tracking software with knowledge base, ... WebTTS - Open source web-based trouble ticketing system written in ...
http://www.dmoz.org/Computers/Software/Help_Desk/Browser_Based/
Help Desk Software, Web Based Helpdesk Software, Customer Service ...
... customer service software, trouble, Knowledge Management ... e11 help desk software for customer service and support via email, web, phone and fax. ... integration, Escalation and Routing rules management and ticket queue management . ... Now with ITIL based trouble ticket management, LDAP, Active Directory ...
http://www.e11online.com/
Multi-Channel Help Desk,Customer Case Tracking, Trouble Ticketing ...
Helpdesk Software, Customer Support Software & Customer Service Software ... Forum Integration Forum posts are considered as tickets and once replies are ... Using the Searchable Knowledge base, both the Support Reps and the end users ...
http://www.manageengine.com/products/support-center/customer-case-tracking.html
Google Directory - Computers > Software > Help Desk > Browser Based
Browser-based help desk software, customer service software and live chat ... Includes e-mail integration, SLA management, automated reporting and knowledge base. ... Software for web based active/trouble ticket tracking, service desk ...
http://www.google.com/Top/Computers/Software/Help_Desk/Browser_Based/


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Customer Service Software

Manage your customer interactions using customer service software.
Just a few years ago, the only customer service solutions available were through a phone call, a fax or a personal visit to a business. Now, you can reach a large number of companies via e-mail or their business websites. With this ease of communication, there is also a price because someone has to respond to customer calls and e-mail requests.An overload of customer service requests may cause you to search for software to assist ... Read more