Live chat with site monitoring, proactive invitations, co-browsing, push pages, surveys, canned messages, transcripts, analytics and custom options.
ActivaLive.com
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Compare live help software using Capterra's free, comprehensive directory.
Capterra.com
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Business technology search site offering software, service, reseller and hardware information on thousands of IT solutions.
www.knowledgestorm.com
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No Installation Required. Secure Remote Support For PC's And Macs.
www.ntr-global.com/SUPPORT /
Affordable help desk software ITIL compliance - try it today
www.frontrange.com
Customizable and Easy to Integrate Software. Request Free Live Demo.
www.parature.com
Link Any Help Content To Your IT Applications Without Changing Them!
www.Baydon-Solutions.com
Monitor and chat with website visitors in real time. Free trial.
www.kayako.com
Chat Live with Online Customers, Free to Use with PC, Get Yours Now!
www.Volusion.com/LiveChat_Software
Microsoft Support Certified Techs Unlimited Access 1-866-242-4609
www.iyogi.net/Computer-Help&Support
Free Quotes from Multiple Providers Compare Options - Save Time & Money
www.BuyerZone.com/Webconferencing
Provides real-time Website help and customer support, site monitoring and collaboration with two-way or multi-way browser-based chat and conferencing.
www.activalive.com
Live chat with site monitoring, proactive invitations, co-browsing, push pages, surveys, canned messages, transcripts, analytics and custom options.
ActivaLive.com
Compare live help software using Capterra's free, comprehensive directory.
Capterra.com
Developer of HELP!Desk(tm) customer service and technical support software for Windows and DOS. Provider of custom systems and applications software programming services and web page design services. Products and services are sold to multiple ...
www.coastaltech.com
Developer of Service Management System, an integrated set of modules that allows customer service organizations to manage their entire business process. The product suite supports help desk, call management, contract administration, inventory l...
www.foresight-esp.com
Developer of Dominion(tm), a customer service/helpdesk software package. The software runs on Windows, Novell and compatible systems. Products are sold to multiple industries. This company was capitalized by private investment.
www.interapps.com
Business technology search site offering software, service, reseller and hardware information on thousands of IT solutions.
www.knowledgestorm.com
No Installation Required. Secure Remote Support For PC's And Macs.
www.ntr-global.com/SUPPORT /
Affordable help desk software ITIL compliance - try it today
www.frontrange.com
Customizable and Easy to Integrate Software. Request Free Live Demo.
www.parature.com
Guide to Live Help Software
Turn questions and concerns into transactions with live customer help software
Always make sure live help software suppliers provide more than adequate security since sensitive information is often passed back and forth during business transactions. Live customer service software should also be easy to install, easy to use and reasonably priced.
Factor in the following for guidance in choosing live support software:
1. Live customer support software user reviews
2. Top-rated live support software
3. Free alternatives
Action Steps
The best contacts and resources to help you get it done
Purchase live help software that is affordable and easy to use, no matter your business size
Any live help software should come with basic features like chat transfer, in case an operator needs the help of a supervisor, and typing indicators, which let customers know operators are working on a solution to their inquiry. Pricier models come with extras such as advertising features and customer surveys.
I recommend:
Check out reviews of the top 10 live customer support software applications at TopTenReviews. SoftSea.com provides brief descriptions of numerous live help software applications.
Finalize your decision using live support software free trials
If you're going to invest in live support software, take advantage of free trials. Most live support companies offer trials without asking for a commitment or credit card information. Just by filling out a short form, you can download trial versions and get instant access to software tools.
I recommend:
Both Livehelper and Velaro are both highly ranked and are comparable in price and service.
Save your budget with free alternatives
The variety of free live help desk programs is wide, but you'll want to do plenty of product-by-product comparisons of all features, especially security. Among other challenges of a free live help system is the restricted number of customer service reps -- most only allow one at a time but if your business is small, a free live help system may be all you need.
I recommend:
Sales-n-Stats, Volusion and SiteChatter.com all offer popular free live help desk software with an option to buy an upgraded version.
Tips & Tactics
Helpful advice for making the most of this Guide- If you sign up for free live help support for your small business, avoid switching from one company to another and look for software that offers optional upgrades so the software can grow with you business.
