Provide instant web-based technical support to your customers remotely.
www.GoToAssist.com
Add live chat to your site to increase sales & improve customer support. Hosted & Installable solutions for businesses of all sizes.
www.WhosOn.com
Provides remote computer access & web-based meetings that enable companies to conduct productive & cost-effective online customer support sessions.
www.webex.com
Easy Affordable Live Chat Solution Free Upgrades. Download Free Trial!
www.LivePerson.com
Fix Software Problem By Expert Tech Online 24x7 Call Now 1-877-466-7153
www.iyogi.net/software-problem
Compare Live Help Customer Service Software using Capterra's free, comprehensive directory.
Capterra.com
Chat, Push Links, Remote Control even demo your screen - Free Trial
www.netsupport247.com
Make online help and documentation with easy to use online tools.
izotzhelp.com/helpwriter
Software-as-a-Service for Live Support & Visitors Monitoring.
LiveSupportSaaS.com
150+ Help Desk Software Options Compare the Top 3 For You
www.Capterra.com/help-desk-software
Compare Live Help Customer Service Software using Capterra's free, comprehensive directory.
Capterra.com
Developer of HELP!Desk(tm) customer service and technical support software for Windows and DOS. Provider of custom systems and applications software programming services and web page design services. Products and services are sold to multiple ...
www.coastaltech.com
Includes a 12-month subscription, 5 seats required. Improve productivity and extend IT resources with hosted communication & collaboration services.
Microsoft.com/online/trial-bpos.mspx
Developer of Service Management System, an integrated set of modules that allows customer service organizations to manage their entire business process. The product suite supports help desk, call management, contract administration, inventory l...
www.foresight-esp.com
Provide instant web-based technical support to your customers remotely.
www.GoToAssist.com
Developer of Dominion(tm), a customer service/helpdesk software package. The software runs on Windows, Novell and compatible systems. Products are sold to multiple industries. This company was capitalized by private investment.
www.interapps.com
Provides remote computer access & web-based meetings that enable companies to conduct productive & cost-effective online customer support sessions.
www.webex.com
Add live chat to your site to increase sales & improve customer support. Hosted & Installable solutions for businesses of all sizes.
www.WhosOn.com
Easy Affordable Live Chat Solution Free Upgrades. Download Free Trial!
www.LivePerson.com
Fix Software Problem By Expert Tech Online 24x7 Call Now 1-877-466-7153
www.iyogi.net/software-problem
Live customer help software can help your business provide customer service without making your customers hold on a corporate help line for what seems like hours, or wait more than a day or two for an email response. Live customer service software not only lets you get business done quickly, but it allows your customers to do business from the home or office. Live support additionally gives your customers an alternative to the frustrating pre-recorded phone menu and gives you an alternative to paying for multiple phone lines.
Always make sure live help software suppliers provide more than adequate security since sensitive information is often passed back and forth during business transactions. Live customer service software should also be easy to install, easy to use and reasonably priced.
Factor in the following for guidance in choosing live support software:
1. Live customer support software user reviews
2. Top-rated live support software
3. Free alternatives
Action Steps
The best contacts and resources to help you get it done
Purchase live help software that is affordable and easy to use, no matter your business size
Any live help software should come with basic features like chat transfer, in case an operator needs the help of a supervisor, and typing indicators, which let customers know operators are working on a solution to their inquiry. Pricier models come with extras such as advertising features and customer surveys.
I recommend: Check out reviews of the top 10 live customer support software applications at TopTenReviews. SoftSea.com provides brief descriptions of numerous live help software applications.
Finalize your decision using live support software free trials
If you're going to invest in live support software, take advantage of free trials. Most live support companies offer trials without asking for a commitment or credit card information. Just by filling out a short form, you can download trial versions and get instant access to software tools.
I recommend: Both Livehelper and Velaro are both highly ranked and are comparable in price and service.
Save your budget with free alternatives
The variety of free live help desk programs is wide, but you'll want to do plenty of product-by-product comparisons of all features, especially security. Among other challenges of a free live help system is the restricted number of customer service reps -- most only allow one at a time but if your business is small, a free live help system may be all you need.
I recommend: Sales-n-Stats, Volusion and SiteChatter.com all offer popular free live help desk software with an option to buy an upgraded version.
Tips & Tactics
Helpful advice for making the most of this Guide
- • If you sign up for free live help support for your small business, avoid switching from one company to another and look for software that offers optional upgrades so the software can grow with you business.
Provide instant web-based technical support to your customers remotely.
Add live chat to your site to increase sales & improve customer support. Hosted & Installable solutions for businesses of all sizes.
Provides remote computer access & web-based meetings that enable companies to conduct productive & cost-effective online customer support sessions.
Compare Live Help Customer Service Software using Capterra's free, comprehensive directory.


