CRM Software: Mid-Sized Business (101-2500), Customer Service, Microsoft Office Integration 

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The Aplicor software solution is an integrated, wireless and web-based CRM suite which includes sales force automation, marketing automation, customer support, accounting and ERP. Retain and grow profitable customer relationships by automating sales and customer support activities, and see a holistic view of the customer relationship across the organization. The application also has a fully integrated accounting and ERP solution available.
PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
EnterpriseWizard gives you the tools you need to manage all your customer relationships. Out of the box, it provides best-practice workflows for automating your sales, marketing and support processes to increase efficiency, raise customer satisfaction and improve your bottom line. Its extreme flexibility and robust feature set make it possible to rapidly automate your most unique processes without programming. 100% Web-based, it is available for SaaS or On-Premise installation.
Comcate is the leading provider of web customer relationship management software for Government Public Agencies with over 250 agreements signed nation-wide. Comcate improves efficiency and customer service with affordable and easy-to-use software for citizen request management and communication, code enforcement, building and safety, rental inspections and animal control. Objective reports yield data for measuring ROI, benchmarking and better decision-making.
Column's Customer Relationship Management suite is a key component of your successful customer management strategy. Together, its two modules - Customer Service Management (CSM) and Sales Force Management (SFM) - unleash the full potential of your salesforce, customer service team, and help desk team to effectively identify, convert, and manage customers.
Noetica's SYNTHESYS call center management software provides the most intuitive agent guidance technology on the market by combining SOA (Service Oriented Architecture) and BPM (Business Process Management) techniques delivered through a unique visual logic-mapping interface. With SYNTHESYS you can build your own Customer Interaction Management Solution and adapt your Agent User Interface quickly and easily to your existing infrastructure without any programming.

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CRM software for small businesses can help to set your company apart from your competitors. With the right kind of CRM programs you can reach more customers and retain them longer with less time and effort while maintaining costs and streamlining your reporting procedures. Your CRM software can keep your team focused while improving customer relationships that lead to higher profits. Your small business CRM software can help keep ... Read more

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