Witness Systems, Inc. - WITS- Profile

Witness Systems, Inc.. The Group's principal activity is to provide integrated performance optimization software that enables global enterprises to capture customer intelligence and optimize workforce performance. The Group's solution is comprised of Voice over Internet Protocol ('VoIP') telephony, compliance, high-volume and business-driven recording solutions, as well as performance analysis and e-learning applications. These applications are designed to enhance the quality of customer interactions across multiple communications media, including the telephone, e-mail and the Internet, and are used primarily in the organization's contact center(s). Its eQuality(R) software suite delivers an integrated system for continuous performance improvement in multimedia customer interaction centers, Internet Protocol telephony and back office environments to enhance the customer experience. On 23-May-2005, it acquired Optimis Group Limited and on 24-Jan-2005, it acquired Blue Pumpkin Software. Provides integrated performance optimization software to global enterprises