Open source software is an innovative way to get powerful, high quality software programs for free or at very low cost. Open source software is developed by programmers that offer free redistribution without restrictions on selling or giving away the software.

Open source software includes the program source code. This allows developers to create other programs that can be integrated with the software and companies to customize the software to meet their needs. Open source software is available for many aspects of your business, including:

1. Open-source solutions for database engines and front ends;

2. Office applications for accounting, financial, information technology, and customer management;

3. Voice over IP (VoIP) solutions to run PBX systems, accounting and management and call center solutions.

Action Steps
The best contacts and resources to help you get it done

Find open source software information

Many non-profit organizations offer open source software, list sites and provide vendor information.

I recommend: The Open Source Initiative contains information about open source licenses, sorted by company name and category. Sourceforge provides details about open source software, including databases, networking, development, desktop and VoIP solutions.

Choose an open source software provider for office management solutions

There are many open source software solutions that help manage financial, IT and other administrative tasks.

I recommend: XTuple is a free, open source accounting, ERP and CRM package for small- and medium-sized businesses. It runs on Linux, Mac and Windows. WebERP is a web-based accounting/ERP system that runs in a web browser, geared toward wholesale and distribution companies. Zenoss Core is an enterprise application that allows IT staff to monitor network performance, events and availability of servers, routers, firewalls and access points across multiple platforms and layers.

Find open source software for database creation and management

Open source software allows you to create database back and front ends for web-based and network applications.

I recommend: LimeSurvey is database software that is used to create online surveys. It includes an HTML editor and email integration. MonetDB is a database management system that runs on Windows, Linux and JDBC platforms. It includes a functional SQL front end.

Find open source software information about telecommunications applications

Most open source software for VoIP and telecommunications is built on the Asterisk platform. Asterisk is a leading telephony engine and tool kit that allows developers and integrators to create advanced communication solutions.

I recommend: Asterisk is available for download free, released as open source under the GNU General Public License (GPL). AsterCRM is call center software for Asterisk VoIP systems. Features include predictive dialer and pop-up displays. Kablink offers real-time web conferencing for collaboration and social networking.

Tips & Tactics

Helpful advice for making the most of this Guide

• •  While most open source software applications are free, programmers usually accept donations.
• •  You will probably need support for your open source software -- either using in-house IT staff or a paid consultant.