Commercial Coffee Machines and Tea Supplies

Guide to Office Coffee Systems and Services

This basic office perk can cost from 6 to 60 cents a cup
By Sheryl Nance-Nash

All employee benefits don't have to cost a fortune. Sometimes simple is just fine, and for many people, few things are as rewardingly simple as a hot cup of coffee.

A coffee service for many small businesses will be worth exploring, though the tiniest of firms may find it more cost effective to buy a coffeemaker and hit the supermarket themselves. There are three things you should consider when selecting a provider:

1. Pick a vendor that provides the selection you want
2. Compare the prices and quality offered by services
3. Make sure your vendor will repair any leased equipment

Action Steps

The best contacts and resources to help you get it done

Choose the right vendor America is a nation of coffee drinkers – you won't have a problem finding vendors. Most will offer a wide selection, from plain to fancy – gourmet, flavored and organic. Usually, all the extras are provided as well, the sweeteners, creamers and the like. Consider whether you also want to offer teas, hot chocolate, oatmeal and instant soups, because that's an option too.

I recommend:  Start your coffee research at BuyerZone. A great forum for discussing all things coffee can be found at Coffee Forums.

Get the right price The cost of a coffee service depends on the brand and quality of your coffee, but figure anywhere from 6 to 60 cents a cup. Do the math. How many cups of coffee might each employee drink a day? One rule of thumb says coffee service pricing runs from $60-$120 per employee per year. If your ballpark figure seems affordable then proceed.

I recommend:  To submit a service request and receive quotes from various providers, visit Office Coffee.

Ask about service The final piece of this selection pie is service. If you don't get deliveries on time and the vendor has poorly maintained equipment, your perk loses its steam. Do ask for references.

I recommend:  Big-name outfits offer office coffee service. Check out the options provided by major players, such as Dunkin' Donuts, Peets, and Starbucks. Also, check out providers like Flavia.

Tips & Tactics

Helpful advice for making the most of this Guide

• You may be required to sign a contract to get service. The agreement usually automatically renews unless you cancel it. You may have to pay a penalty if you cancel service before the contract term expires.
• Some advanced brewing systems connect to your water line for hot water. You may have to pay hundreds of dollars for installation, filters and hardware, as well as replacement cartridges every few months, so consider this option carefully.
• Choose a delivery schedule that provides enough coffee to serve everyone. Employees will frown upon dry periods when they have that coffee craving.
• Find out whether shipping or delivery charges are part of the service. If not, do ask if the fees are a fixed amount or a percentage of the total amount you spend monthly.