New Zealand Customs Service

We get a lot of advice about how to deliver great customer service. Many of the tips are reminders of what we already know (but we occasionally forget). And these are useful. But sometimes, we need more than a reminder. Sometimes it's helpful to have a system or, at least, some steps to follow.Here is an easy yet valuable road-map I've taught in many of my customer service seminars. It's easy to understand but it can ... Read more