Using a medical case management system can help bring efficiency and cost-effectiveness to your business. By virtually eliminating the paper trail, your employees will be able to quickly and easily manage their medical cases with the convenience of a computer. By helping save time related to healthcare case management, medical case management software allows your employees to spend more time with patients as well.

Begin by thinking about what kinds of features you would like a medical case management software system to have and what you would like the software to help you accomplish.

When choosing healthcare case management software:

1. Examine the features and capabilities of the management software systems available.

2. Look into training and education on the medical case management software.

3. Choose a provider that will be there for you and your company every step of the way.

Action Steps
The best contacts and resources to help you get it done

Look at the features and capabilities of the available medical case management software systems

View demonstrations and take tours of the available software for healthcare case management to see what features and capabilities are available. Zero in on the healthcare case management software that fits your needs and wants.

I recommend: Join a live demo of the web-based i-Sight Case Management Software system or learn about the available i-Sight software features. Take an online tour of the iCaseManage software. Request a live demonstration of the Q Continuum medical case management system.

Consider the training your staff needs on healthcare case management software

Determine if any of your staff members have used software for medical case management in the past. If they have, then you may not need extensive training on a new case management system. However, look for training programs and support if your staff is new to case management software.

I recommend: Obtain education and training on the Penelope Case Management system through the Athena Education Initiative (AEI). Contact Automated Case Management Systems, Inc. (ACMS) for training on their Casewatch Millennium software for medical case management. Learn about the training available on the i-Sight case management software.

Select a case management software provider for your business

Look for a provider of software for healthcare case management that will provide you and your staff with technical and troubleshooting assistance as well as excellent customer service. Be sure to ask software providers about these available services.

I recommend: Contact iCaseManage for information about their software support center, emergency technical support and account management services.

Tips & Tactics

Helpful advice for making the most of this Guide

• •  Always be sure that the medical case management software that you choose is compatible with your company's existing computer software, hardware and operating system.