Offers DVD, digitally delivered, CD-ROM & VHS training programs. Topics include dealing with conflicts, negotiation & communication skills.
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100% online executive education certification. Learn more now!
www.NotreDameOnline.com
Effective steps in managing workplace conflict in the workplace
DaleCarnegie.com/resolution
Microsoft Support Certified Techs Unlimited Access 1-866-242-4609
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Training materials to teach Conflict Resolution workshops.
www.softskillscourseware.com
What Is Someone You Know Doing To Bring About Peace? Chance To Win!
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Want a Conflict Resolution career? Find schools and get started.
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Instructor-Led, Online Course CEU & Certificate - only $50.00
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Minimize the Impact of IT Problems. Free ITIL Best Practices Whitepaper
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Get Rid of Workplace Conflict Build Harmony & Cooperation at Work
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Develop conflict resolution skills Foster team unity-videos & DVDs.
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Keep Your Company in Compliance. Train Your Staff OnSite & On Budget
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Article by Debra Atlas from Allies Consulting Services.
www.alliesconsulting.com
A resource for students, teachers and practitioners in fields relating to the reduction and elimination of conflict.
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Experts in team building, leadership training, executive development, communication skills, employee relations, change management, conflict resolution, performance analysis, corporate development.
www.camelot-usa.com
University Of Florida Research Project on Conflict Resolution
www.coe.ufl.edu
University of Colorado, USA - Information on different conflict situations.
www.colorado.edu
Information and Resources for dealing with conflict.
www.conflict-resolution.net
CRCII Home Page - a non-profit center promoting non-violent conflict resolution.
www.conflictres.org
Training professionals to defuse potentially violent individuals and situations through non-violent intervention.
www.crisisprevention.com
Workplace training in the areas of: diversity in the workplace, sexual harassment, ADA awareness, team building and conflict resolution.
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Article from Joan Lloyd at Work.
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Provides the following professional services: Peacemaking, Conciliation services, Mediation of liitigated and non-litigated disputes, and Conflict Systems Evaluation and Design.
www.manageconflict.com
Strategic management of organizational conflict.
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Workplace mediation and conflict management training; trainer certification for qualified professionals.
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Providers of human resource training in managing workplace conflict for managers and employees of business, health care, non-profit and government organizations.
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Non-profit with mission to create positive lasting change in the workplace by helping organizations improve individual, group, and organizational effectiveness.
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Game designed to develop team building, conflict resolution, planning and time management skills. Tasks are designed to enhance awareness communication skills, cooperation and leadership.
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Provider of management consulting, executive coaching, meeting facilitation and training and keynote presentations for clients in various industries.
www.prestonconsulting.com
Offers DVD, digitally delivered, CD-ROM & VHS training programs. Topics include dealing with conflicts, negotiation & communication skills.
About Us | Best Sellers | Pricing Specials | Request Info.
www.rctm.com
Article by Kare Anderson, from The Compelling Communications Group and Speakers Platform.
www.speaking.com
Article by Kare Anderson, from The Compelling Communications Group and Speakers Platform.
www.speaking.com
The Online Journal of Peace and Conflict Resolution is intended as a resource for students, teachers and practitioners in fields relating to the reduction and elimination of conflict.
www.trinstitute.org
Provider of educational videos, including videos on conflict resoultion for work and life and for managing people.
www.videoproject.org
Provider of advice for avoiding workplace conflicts and solutions for addressing conflicts.
www.workconflicts.com
100% online executive education certification. Learn more now!
www.NotreDameOnline.com
Effective steps in managing workplace conflict in the workplace
DaleCarnegie.com/resolution
Microsoft Support Certified Techs Unlimited Access 1-866-242-4609
www.iyogi.net/Computer-Help&Support
Guide to Managing Employee Conflicts
Pump up productivity by keeping peace in the workplaceKeeping a peaceful work environment benefits both employers and employees by:
- Allowing employees to avoid added stress at work
- Enabling more productive and effective work days
- Attracting good employees and retaining them
- Creating a team environment
Action Steps
The best contacts and resources to help you get it done
Communicate company policies
In your company handbook, include your policy on dealing with everything from small disagreements to workplace violence and have each new employee read and sign the handbook. Be sure to instruct new hires on the proper ways to bring conflict to the attention of managers.
I recommend:
Download a sample employee handbook from the EmployeeHandbookStore.com or from BizManuals.com to help create your own handbook and be sure to include your conflict resolution policy. Include tips for dealing with workplace violence from the University of California-Davis.
Deal with conflict immediately
By letting conflict between employees or anger towards management fester, you show employees that you condone the behavior and you allow your workplace atmosphere to become negative.
I recommend:
Find out how to talk to angry employees with language that will diffuse the situation and resolve the issue at Work911.com. Learn how to deal with hostile and abusive behavior at KirkMillerandAssoc.com. OSHA, part of the U.S. Department of Labor, offers a wealth of resources for dealing with potential violence in the workplace.
Train managers and employees
Give your managers and employees the tools they need to deal with conflict effectively. Offer training opportunities that can help them improve their mediation skills, problem-solving skills and communication skills.
I recommend:
Have your managers and employees review training videos, such as those from EmployeeUniversity.com, about dealing with workplace conflict. A computer-based training program on managing workplace conflict is available from MediationWorks.com. Get additional tips on how to mediate between two employees at AllBusiness.com or About.com.
Foster teamwork
When employees feel like they're part of a team, conflict is less likely. Encourage a team atmosphere with team-building exercises and by rewarding group achievements.
I recommend:
Take advantage of interactive teamwork development sessions from TeamBuilders.com. Find out the difference between a defensive workplace and a collaborative workplace at BusinessKnowHow.com. Practice problem solving by having employees role play during training classes.
Tips & Tactics
Helpful advice for making the most of this Guide- Avoid taking sides in conflicts. Instead acknowledge the conflict and have both parties come up with joint solutions.
- If an employee has threatened another employee physically, immediate action should be taken. There are conflicts where the only resolution is removing the employee. You should report the threat to the authorities and follow through by terminating the employee.
- When conflict arises between two employees, meet with them together so all communication is open, avoiding the chance of misinterpretation and the appearance of favoritism.
