Compare live help software using Capterra's free, comprehensive directory.
Capterra.com
Business technology search site offering software, service, reseller and hardware information on thousands of IT solutions.
www.knowledgestorm.com
4937 Singles Chat Rooms Near You. 300+ Free Chat Rooms - Enter Chat!
www.uChatFree.com
Add Live Customer Chat Support to Your Website for $59.95
www.Bamboocricket.com
Join Free. Chat & Find a Hot Date. 40,000 Singles Join Each Week!
Lavalife.com/LosAngeles
Download Free & Chat About All Your Interests. Explore 4000+ Chatrooms!
Paltalk.com
Chat with singles in your area now! We're 100% free for everything.
DateHookup.com/Chat
Chat with others in the Net's Most Popular Chat Rooms. Visit Us Now!
userplane.com
Create a live chat room for website and turn visitors to loyal members. It's Java server and flash chat client. Live, easy and high-load support.
www.123flashchat.com(Paid)
Offers InfoChat, a communication server software which allows you to develop chat communities, chat events, online support, collaborative work and other interactive applications.
www.12planet.com
Virtual workplace on the Web that sets up in minutes, so the team can invite members in and get working instantly.
www.instinctive.com
Software for real-time communication, bulletin boards, instant messaging and live events.
www.ichat.com
Real time messenger for chat, voice, message board, data conferencing, file transfer or Internet games.
web.icq.com
Business technology search site offering software, service, reseller and hardware information on thousands of IT solutions.
www.knowledgestorm.com (Paid)
Compare live help software using Capterra's free, comprehensive directory.
Capterra.com (Paid)
Provides technology to transform a web site into a real-time interactive chat community on any Java enabled web browser.
www.parachat.com
Provider of Internet audience activation solutions, including message boards and chat, ASP model.
www.prospero.com
Chat software solution that includes multiple rooms, colored text, pictures, sounds, emotions and more.
www.realchat.com
Chat and conferencing software from company located in Regensburg, Germany.
chat.spin.de
Chat solutions are used to enable real-time customer interaction, enhance online communities, and improve corporate communications. Based in Seattle, Washington.
www.volano.com
1998 overview article about chat software.
wdvl.internet.com
4937 Singles Chat Rooms Near You. 300+ Free Chat Rooms - Enter Chat!
www.uChatFree.com
Add Live Customer Chat Support to Your Website for $59.95
www.Bamboocricket.com
Guide to Online Chat Software
With live chat software, you can build website community and enhance customer service![]() |
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Sizing Up Online Chat Software
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When shopping for online chat software, consider the following:
1. Adding real-time chat to your website with live chat software.
2. Hosted versus nonhosted online chat software solutions.
3. Capturing customer information with live chat applications.
4. Meeting customer services needs with live help software.
5. Free online chat programs.
Action Steps
The best contacts and resources to help you get it done
Adding chat to your website with live chat software
Online chat software makes it easy to add chat to your help desk or website. Online chat programs offer a variety of functions, such as a one-to-one dialog between a customer and representative, an open chat room for multiple visitors and the ability to launch chat dialog windows to initiate a chat with someone who is visiting your website.
I recommend:
The WebBoard ChatSpace Community Server from Akiva Corporation is a live chat software package that also includes message boards, instant messaging, live events and queued help.
Hosted versus nonhosted online chat software
You can choose to host your chat room in-house by downloading online chat programs onto your own server, or you can use an off-site, hosted, subscription-based service.
I recommend:
123 Flash Chat from TopCMM Software Corp. offers both hosted and nonhosted online chat software solutions with price structures based on the number of users. Both versions integrate with your website database and are scalable to host from 50 to an unlimited number of concurrent users. Omnistar Interactive’s Omnistar Live online chat programs come in both hosted and desktop versions, including a buyout option for the nonhosted version that eliminates annual licensing fees.
Capture customer information with live chat software
The more expensive, professional editions of live chat applications offer more visibility into the customer, capturing customer data and generating reports that can serve as sales leads, allowing the chat room to pay for itself over and over.
I recommend:
WebsiteAlive offers live chat software that captures customer information from each visitor who clicks the live chat icon allowing you to view which URL your visitors clicked to reach your website; what country, state and city they logged in from; their browser information; which pages they have visited; and how long they have been on your website. The online chat programs from eLiveService offer chat message logging and transcripts.
Meeting customer service needs with live help software
Thanks to live help software, live chat has become a valuable component of today's help desk. Live help software can provide a cost-effective instant dialog with the customer along with the ability to push solutions.
I recommend:
Provide Support offers live help software customized for specific industries including the insurance, real estate, pharmacy, car rental and financial industries. Chat4Support live help software from Coding Best Software allows your representatives to send prepared solutions to the customer from your knowledge base, while saving chat sessions and reporting customer information and chat statistics. ZaZaChat offers a complete help desk live chat software for e-businesses with trouble ticket management.
Free online chat software
Many vendors offer a free, scaled-down version of their online chat programs for individuals or small business use.
I recommend:
eLiveService’s free edition has all the same features as its advanced live chat applications except it is limited to two operator accounts and the dialog window cannot be customized. In addition to offering hosted and nonhosted live chat software, ParaChat Group’s ParaChat provides a basic chat room free of charge.
Tips & Tactics
Helpful advice for making the most of this Guide- Hosted online chat programs are generally priced by the number of visitors to your chat rooms.
- Live help software features allow your sales representatives to initiate dialog with a pop-up chat window.
- Look for hosted online chat software solutions that offer chat encryption to ensure private dialogs.
- Make sure your live chat software solution is compatible with all the major web browsers.
- Find live chat applications that allow customization of the dialog window so you can add your logo and other branding.








