B2B Ecommerce

Never send traffic to your home page Most B2C marketers have learned this lesson, and there have certainly been enough studies to prove the point, but approximately 75% of B2B companies still send search traffic to their home page instead of a relevant landing page.

I recommend:  Stop doing this, and you’ll likely see an immediate ROI improvement. A 2004 study from AtlasOnePoint suggested that the average B2B home page had a 6.3% conversion rate from PPC traffic, compared to a keyword relevant landing page with a 9.3% conversion rate.

Start with optimizing your offer So much of the focus these days is on the nitty gritty aspects of PPC management, but we forget that in order for a customer to be willing to provide his or her personal information to your business, you have to provide a pretty good incentive. Common marketing collateral includes white papers, webinars, and demos, with white papers being the preferred reading material of 71% of B2B researchers.

I recommend:  Make sure to test offers against each other on the same advertising channel, since different offers may appeal to different audiences. KnowledgeStorm also has a great article on B2B content preferences to help you optimize your offerings (registration required).

Optimize your landing page to increase leads at no extra cost Now that you’ve chosen the right offer, make sure your landing page doesn’t stand in the way of people converting. Keep your registration form as short as possible, since each additional field adds friction to the page. Remove excess navigation, and keep the page focused on a single goal with a prominent call to action. Test short copy vs. long copy. Headlines, images, and color are other top priorities for testing.

I recommend:  Landing page optimization is a huge topic which can provide excellent results with no additional marketing costs. Optimize your page using these top tips from MarketingExperiments. If you have buy-in from the IT staff, you can get amazing results by using Google’s Website Optimizer tool to automate landing page testing.

Choose the right search engines Your campaigns can only be as good as the traffic they solicit. 65% of B2B buyers source off a search engine when they are developing awareness at the beginning of their purchase cycle, so it’s important to appear in these results. Google is the preferred engine for 77% of B2B buyers, so it’s a must have. Yahoo may be a problem because they don’t have as effective of limitations in geography, so you’ll likely be paying for international leads.

I recommend:  You’ll find these great stats at SearchEngineWatch. Plus, don’t forget to look into the niche search engines and vertical directories which focus on business customers. See my other guide to B2B search engines for a good list.

Focus your ad copy around your offer While flashy copy will entice the searcher to click, don’t forget your goal is to convert that visitor into a lead. Focusing at least one line of your ad copy on the offer will increase the relevancy of your page for those who click through. Doing so with a call to action also helps to prep the prospective customer for the action you want them to take. Don’t forget that the search engines will bold a word in your ad copy if it matches with the search query, so relevancy is key. Other top tips: Numbers help quantify your benefits, don’t hesitate to try out the word ‘free’ in lead gen campaigns, questions as titles create interest in your offer.

I recommend:  This is another area with lots of best practices and studies already done for you. Use the information to your benefit, and you’ll start out ahead of the game. See these articles: MarketingExperiments' PPC Ad Copy Tested and ClickZ's Part 1 and Part 2 on PPC Copywriting Strategies.

Select your keywords wisely Keywords in your pay per click campaign, are the equivalent of the demographic selections in your direct marketing lists. They shouldn’t be chosen without giving the task a little forethought. The most common mistake is to use too few keywords, which means your competition (and thus CPC) will be stiff. That’s no place to be if you’re just starting out and not using professional management. There’s no real rule of thumb, but I suggest aiming for a minimum of 500 keywords.

I recommend:  Review my guide on Negative Keywords, another essential part of keyword research.

Don’t forget to measure your results Yes, it will take you longer to launch if you have to get your IT department involved, but it is essential to have the tracking data from the start. I know you have other priority things on you plate, which is why this gets pushed to the side time and time again. But having statistics for your campaigns will help you make future budgeting decisions. And since PPC is typically a high ROI area of marketing, you can get great stats to back up the program (and your hard work) in the future.

I recommend:  Google Analytics is one of the easiest to implement, but since it’s separate from the search engine accounts, it’s also easy to ignore the data. If you want the lowest common denominator, go with the conversion tracking systems built into the pay per click search engines. Sure, once you’re doing more business, there are reasons to use other systems, but this is a simple and integrated way to start out.