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Handbook about ecommerce produced by the US Department of Defense and the Joint Electronic Commerce Program Office.
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Presenter of an overview of ecommerce and hundreds of introductory papers written by Roger Clarke.
www.anu.edu.au
A project fusing academic research agendas with the knowledge and concerns of industry leaders and policy-makers.
e-conomy.berkeley.edu
Independent online resource center for customer relationship management (CRM) professionals to keep informed, meet and discuss issues with other CRM professionals.
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Directory of links regarding ecommerce help, tips, technologies, products and government resources.
www.ecominfocenter.com
A comprehensive directory of the leading online resources used to build, manage and maintain electronic commerce web sites.
www.ecommerce1.com
Comprehensive online resource center for ecommerce, including links to articles on web marketing and information on establishing a business on the Internet.
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Provider of Internet statistics that aggregates information from leading sources worldwide then filters and analyzes it to help in making business decisions.
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Statistics detailing the volume of online transactions and purchases, Internet banking, call center use and the role of smart cards within ecommerce.
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Resource providing ecommerce reports, tutorials and databases of services.
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A worldwide effort to strengthen international coordination in the development of policies that will promote global electronic commerce for the benefit of consumers and businesses everywhere.
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Provider of e-commerce and internet data aggregation services. Services are provided to multiple industries. This company was capitalized by private investment.
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Provider of special interest Internet community services. The company also provides e-mail and web site hosting services. Services are provided to multiple industries. This company was capitalized by private investment.
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Links to ecommerce-related sites and service providers in Canada.
strategis.ic.gc.ca
Tutorial on how electronic commerce works, the challenges of hosting complex ecommerce environments and the importance of capabilities that enhance the services and core competencies of the service provider.
www.iec.org
Information resource with links to consultants, training, products and services.
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Information about commerce on the Internet throughtout the world, related government agencies and useful media sources.
www.internetindicators.com
Ecommerce research site including articles on online marketing, Internet research and ecommerce news. Also features links to ecommerce resources.
www.internetlabs.com
Directory of ecommerce-related sites, inlcuding business-to-business, business-to-consumer, applications, payment systems and more.
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Source for B2B news, analysis, company information and community discussion. A weekly email news update and a print magazine is also available.
www.line56.com
Information on how businesses, organizations and individuals are profiting on the Internet.
www.net-profit-center.net
Tips and links for the businesses considering going online. Offered in 13 languages.
www.net101.com
Discussion of the National Retailer Federation's ecommerce and Internet retailing initiatives.
www.nrf.com
A corporate research effort devoted to the scholarly investigation of the marketing implications of commercializing computer-mediated environments (CMEs) like the World Wide Web.
www2000.ogsm.vanderbilt.edu
Text, audio and video reports regarding current ecommerce trends and trend setters. Produced by Oracle.
www.oracle.com
Answers to common concerns about creating an Internet presence for a business.
www.portinfo.com
An open, Internet-based infrastructure for electronic commerce, created and operated by a consortium of major Silicon Valley users, providers and developers.
logic.stanford.edu
Charts and statistics on ecommerce to date and predicted growth rates.
www.technocheck.com
The Standard’s online listing of companies building the Internet economy.
www.thestandard.com
Online resource providing articles, news, a business directory and web development services.
www.transit1.com
News and documents from the Electronic Commerce Interest Group.
www.w3.org
Similar to local chambers of commerce, an organization serving only companies and individuals who do business on the Internet.
www.webchamber.com
Collection of web marketing and ecommerce articles, links and resources.
www.wilsonweb.com
Collection of ecommerce articles, links and resources.
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Directory of ecommerce topics, including education, products and services and downloads.
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Guide to Tech Terminology for Business Owners
Don't get stumped by geek speak – get educated on these friendly Web sites- Learn a few key phrases every week, especially ones that are relevant to your business.
- Read technology sections in mainstream magazines and newspapers as they are usually easy to follow.
- Talk to IT folks; they work with this stuff everyday and could give you a high-level overview.
Action Steps
The best contacts and resources to help you get it done
Sort Out the Hardware Portion
Although we use things like PCs, cell phones, digital cameras and PDAs, often we have no idea what actually makes them work. Learning the ins and outs can give you an edge.
I recommend:
It may take a few clicks before you get to the exact page you're looking for, but Whatis.com has a comprehensive listing of terms, phrases and quick links to the most common searches. Jupitermedia Corp.'s Webopedia also has a feature called "Technology Word of the Day" and a link to the top 15 most-used technology terms. CMP's TechWeb has 20,000 IT terms, and it's a good place to go if you already know the word you want defined.
Play the Name Game
As on the hardware side, the Internet has also given birth to its own language.
I recommend:
Albion.com's Netdictionary has a listing of Web acronyms and slang, and NetLingo has a "Top 20" list of Web terms parents and tech newbies may find useful, as well as phrases that have morphed into everyday lingo. It also has a dictionary that can be downloaded to a PDA or cell phone.
Test your knowledge
Think you're already up to speed? Let's see what you know.
I recommend:
Take a quick technology terminology test. Semiconductor manufacturer AMD developed the test as part of a study on whether tech terminology is turning off tech buyers.
Tips & Tactics
Helpful advice for making the most of this Guide- Visit your local library. As libraries update their computer systems, add wireless Internet access and generally tune into technology, library officials may offer classes for tech-newbies or point to online resources they've come across.
- If all else fails, find a teenager that lives in the neighborhood. Kids grow up with all sorts of gadgets, and they speak the high-tech language everyday. There's a good chance they will not only be able to make sense of the alphabet soup, but show you how something works.




