The successful management of workers' compensation claims requires equal attention to medical, administrative and clerical tasks. The more time your staff spends on paperwork, the less time they have for ensuring patient care or working to prevent future workers' compensation claims. Workers' compensation software automates many of these tasks, enhancing both quality of service and your bottom line. For even greater efficiency, you can buy a workers' compensation system that integrates basic features like creating documents with more advanced features like generating detailed reports.

Workers' compensation software:

1. Reduces paperwork, allowing staff to focus on more important tasks.

2. Speeds up claims processing, with workers' compensation solutions designed to automate much of the process.

3. Helps spot fraudulent and duplicate claims.

Action Steps
The best contacts and resources to help you get it done

Use workers' compensation software to prevent fraudulent claims

Many workers' compensation software solutions include an online claims search function where, via the Internet, companies can enter claim information and run it through an online database, looking for possible matches. This can help companies spot duplicate claims early in the process.

I recommend: The claims administration system from Tropics includes its ISO Claims Search Module, through which you can enter claim information in the national ISO database to look for a match among previously submitted claims. You can also receive automatic alerts if a new claim matching the one you submitted is filed.

Choose a workers' compensation software provider that offers training

To get the most out of your workers compensation software program, find a vendor who provides training. You'll learn from people who already the system inside and out.

I recommend: CompWatch offers online training classes that take you step-by-step through the program, reducing your learning curve and learning strategies that save you time when using the software.

Find workers' compensation software providers that offer web-based and on-site options

For greater flexibility, choose a workers' compensation system that offers both on-site and web-based workers' compensation software. You install on-site workers' comp software on your own computers, and it provides you greater control over the system. However, you're also responsible for installation and maintenance. With web-based workers' comp software, the provider's computer system hosts the program, and you can access it from any computer with an Internet connection.

I recommend: Fiserv offers both on-site and web-basec options. Its PowerSuite software is an online workers' compensation software program, and its Workers Compensation Management System is workers' compensation software that's integrated in your own operating system.

Make sure you can use your workers' compensation software in multiple geographic locations

If you file claims in multiple states, you'll need a workers' compensation system that's valid in all of those areas.

I recommend: With Mountain View Software's ClaimZone Reporter, you can file claims in all 50 states. With this worker compensation software, you can also view first reports outside the United States, in places like Guam and Puerto Rico. When you select the state you want to file in, the program automatically generates a list of questions as they appear on that state's paper form.

Tips & Tactics

Helpful advice for making the most of this Guide

• •  Use your workers' compensation software program to not only manage current claims, but help prevent future ones. By analyzing the data collected through submitting claims, you can get a good idea of problem areas that could lead to future workers' comp claims, and take steps to correct them and create a safer working environment.