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CRM Services

Directory of CRM services and vendors of small business client relationship management solutions. CRM consultants and customer management specialists.
Sage CRM Solutions Services
Customer Relationships Made Easy. Retain Customers & Improve Sales. Learn More And Try A Demo Today!
See Demo | Request Info | Free Trial | See WebCast
www.SageCRMSolutions.com Save Rate
Customer Relationship Management Software Directory
Compare CRM software using Capterra's free, comprehensive directory.
Capterra.com Save Rate
CRM Services
Affordable, effective on-demand Customer Relationship Management by salespeople, for salespeople. Don't overpay for CRM. Get CLP for $19 user/month.
Free Trial | White Paper
www.clpsuite.com Save Rate
Customer Rep Service
Increase Sales Opportunities And Customer Service. Learn How Today!
www.SAP.com
Compare Top 40 CRM Apps
2008 Top 40 CRM Software Rankings. Don't make CRM Decisions without it
Business-Software.com/Top40CRM
NEW 2008 CRM Buyers Guide
A must-have for anyone considering CRM software - Free Download.
Entellium.com/CRM
CRM Software Solutions in NY, NJ, PA & CT
Provider of sales, support and training services for SageCRM.com and SalesLogix CRM software systems to companies throughout NJ, NY, CT, PA.
Accounting ERP | Sage MAS 90 ERP | Sage MAS 500 | ERP Software
www.shelko.com Save Rate
CRM Services: OpenPro Open Source Easy ERP
Customer Relations offers web-based, open source LAMP ERP accounting system with financials, supply chain, manufacturing, CRM and ecommerce features.
Contact OpenPro | OpenPro Modules | Implementation
www.openpro.com Save Rate
CRM Best Practices
Best practices for CRM selection and implementation - Learn More!
www.crowechizek.com
DestinationCRM 2008
A Conference on Sales, Marketing, CRM, & Cust. Service. Get info now!
www.destinationcrm.com/conference /2
CRM
All-In-One Software Solution. Low Cost & Low Risk. Get A Free Trial!
www.SageCRMSolutions.com
ERP Case Study
Learn how we increased business agility for this auto manufacturer.
www.BearingPoint.com
Listings
121 Internet Marketing
Service provider that monitors web sites, responds to customers' chat requests and emails transcripts to site owners.
www.121internetmarketing.com
Accurate Business Solutions
Provides business intelligence consulting and development services to organizations in markets which are fast moving and have high volumes of customer and transaction data. Focuses on the financial services, retail and telecommunications industr...
www.accurate.uk.com
Alleris Group
Consulting firm which provides relationship management consulting, relationship management training services, and customer research and marketplace intelligence.
www.alleris.com
Anteon Corporation / Techmatics Division
Provider of systems integration services, systems engineering services and defense consulting services. The company helps to develop and acquire the U.S. Navy's AEGIS cruisers and destroyers, the Navy's Theater Air Defense strategy and National...
www.anteon.com
Apar Infotech
Global provider of e-services which develops and implements customer relationship management (CRM) solutions to help clients sell to, market to and service customers across multiple channels, including the Web, call centers, field, resellers, re...
www.apar.com
BDR Consulting
International management consultancy with offices in the Americas, Canada and Europe which researches, evaluates and implements customer management programs for blue-chip organizations.
www.bdr-consulting.com
Bea Alsberry and Associates, Inc.
Provides creative solutions for building customer and employee loyalty.
www.beaalsberry.com
Cambridge Solutions Corp (CSC)
Provides business solutions and executive recruiting services in the area of business intelligence, eCommerce, customer relationship management (CRM) and enterprise resource planning (ERP) package implementations.
www.cambridge-solutions.com
Customer Relationship Management Software Directory
Compare CRM software using Capterra's free, comprehensive directory.
Capterra.com (Paid)
Clarkston-Potomac
Consulting firm specializing in strategy, implementation and outsourcing for ebusiness, customer relationship management, enterprise solutions, application integration and supply web. Serves the US and India.
www.clarkstonpotomac.com
CRM Services
Affordable, effective on-demand Customer Relationship Management by salespeople, for salespeople. Don't overpay for CRM. Get CLP for $19 user/month.
Free Trial | White Paper
www.clpsuite.com (Paid)
CRM Technologies
Offer consultancy, design, programming, integration and training services to help businesses implement ebusiness solutions to manage relationships between their partners, investors, customers and employees.
www.crm-tech.co.uk
CRM (UK) Ltd.
Consulting firm specializing in customer relationship management (CRM) to help clients develop lasting customer loyalty and maximize customer lifetime value.
www.crmuk.co.uk
Employer Management Solutions (EMS)
Provides management consulting, vendor management, customer relationship management (CRM) and enterprise resource planning (ERP) value-added services. Offices in Florida, Missouri, Georgia and Washington, DC.
www.emsinc.net
Endurant Business Solutions, Inc.
Offers services in management consulting, application deployment, project leadership, employee self-serve team facilitation, and ebusiness sales and marketing automation.
www.endurant.com
ePartners
Company which designs, develops, implements, integrates, hosts, manages and supports comprehensive ebusiness solutions for emerging middle market companies in the areas of eERP (enterprise resource planning), eCRM (customer relationship manageme...
www.epartnersolutions.com
Forum Corporation
Global leader in developing workplace-learning solutions and in helping companies build lasting brand loyalty.
www.forum.com
IBM eBusiness: Customer Relationship Management
Develops customer relationship management solutions.
www.ibm.com
Interact Management Consultants
Consulting firm focused on enhancing, growing and protecting their clients' customer franchise by applying strategic relationship marketing and advanced information technology expertise within the business framework.
www.interactmanagement.com.au
BearingPoint
Helps start-ups lay the foundation for a scaleable e-business, including Web strategy, brand management, technology, integration and application hosting services; helps established players deliver fully integrated e-business solutions to help cr...
www.kpmgconsulting.com
Kramer & Associates
Management consultants specializing in ebusiness, consolidation and reengineering, technology assessment, Internet customer care and performance improvement for customer contact call centers.
www.kramerandassociates.com
Leveraged Technology Inc. (LTI)
Customer relationship management consulting firm specializing in customer care system integration services with industry specialization in telecommunications and financial services.
www.lev-tech.com
Customer Relationship Marketing and Direct Marketing Tools
Get customer retention ideas for customer acquisition, customer loyalty, process lead management in channel marketing or direct marketing campaign
www.nurtureinstitute.com(Paid)
CRM Services: OpenPro Open Source Easy ERP
Customer Relations offers web-based, open source LAMP ERP accounting system with financials, supply chain, manufacturing, CRM and ecommerce features.
Contact OpenPro | OpenPro Modules | Implementation
www.openpro.com (Paid)
PC Power User
Company providing consulting and systems integration services for customer relationship management (CRM).
www.pcpoweruser.com
PriceWaterhouseCoopers: Customer Relationship Management
PwC's management consulting practice offers customer relationship management (CRM) consulting to provide integrated, e-enabled CRM solutions that transform how companies market, sell to, and serve their worldwide customers at every point of cont...
www.pricewaterhousecoopers.com
Priority Consulting Inc.
Technical consulting firm that specializes in customer relationship management (CRM) implementations for enterprises and corporations in various industries.
www.priorityconsulting.com
Sage CRM Solutions Services
Customer Relationships Made Easy. Retain Customers & Improve Sales. Learn More And Try A Demo Today!
See Demo | Request Info | Free Trial | See WebCast
www.SageCRMSolutions.com (Paid)
CRM Software
Web-based CRM software-as-a-service solution from Salesforce.com. Manage customers, marketing, call centers, channel partners and more.
www.salesforce.com(Paid)
CRM Software Solutions in NY, NJ, PA & CT
Provider of sales, support and training services for SageCRM.com and SalesLogix CRM software systems to companies throughout NJ, NY, CT, PA.
Accounting ERP | Sage MAS 90 ERP | Sage MAS 500 | ERP Software
www.shelko.com (Paid)
Strategy Partners
Analysis company which researches and consults on specific IT market segments in the areas of electronic document management (EDM) and workflow, enterprise resource planning applications (ERP), customer relationship management (CRM) and knowledg...
www.strategy-partners.com
Tata Consultancy Services
Software and consulting firm providing services in the areas of ebusiness, customer relationship management (CRM), business intelligence, supply chain management and enterprise resource planning (ERP). Offices in over 50 countries.
www.tcs.com
Transworld Information Systems
Offers consulting and systems integration services and specializes in the design, development and implementation of customer relationship management (CRM) applications. Has 7 offices in the US and locations in Malaysia, Singapore, India and Sri ...
www.transwld.com
Valoris Abram Hawkes
With a focus on e-customer management, this consulting firm combines strategy consulting with IT and ecommerce planning, design and implementation, in order to create competitive advantage for clients.
www.valoris.co.uk
Xayce
Independent business integration consultancy specializing in strategic business and information technology analysis, business process re-engineering (BPR), change management, enterprise application integration and customer relationship managemen...
www.xayce.com
Customer Rep Service
Increase Sales Opportunities And Customer Service. Learn How Today!
www.SAP.com
Compare Top 40 CRM Apps
2008 Top 40 CRM Software Rankings. Don't make CRM Decisions without it
Business-Software.com/Top40CRM
NEW 2008 CRM Buyers Guide
A must-have for anyone considering CRM software - Free Download.
Entellium.com/CRM

Guide to CRM Services

Could outsourcing your customer relationship management functions be better for your business?


Would you like to experience the benefits of effective customer relationship management without so many of the headaches? How about enjoying all the advantages of using client relationship management software, while avoiding the need for installation, maintenance and regular updating? Would you like to do away with the necessity of investing in costly hardware and expert IT help? If so, you're not alone.

Many small business owners recognize their needs for CRM solutions; yet, they don't want to complicate their lives unnecessarily to get them. If this sounds like you, you may be the perfect candidate for CRM professional services.

Here's some terminology that's often used to describe online CRM services which are available to the small business owner who doesn't want to take on the entire burden of implementing CRM: web-based, hosted, on-demand and SaaS (Software as a Service). All four of these terms refer to CRM professional services and software accessed via an Internet connection, rather than through on-site IT hardware and software purchased from customer relationship management vendors.

Here are a few more advantages of subscribing to an online CRM service:

1. Ease and speed of implementation

2. Minimal training requirement

3. Lower overall cost

4. Rapid data transmission

5. Remote data access

6. Automatic updates handled by the CRM provider


Action Steps

The best contacts and resources to help you get it done

Find out whether an online CRM service meets your need and what to look for in one Many websites offer a great deal of valuable information on CRM solutions. By visiting them, you'll learn what web-based CRM is all about and how it can help your company.

I recommend:  Oracle offers a free downloadable CRM guide on choosing the right CRM solution for you (on-premise, on-demand or hybrid) so you can be sure you're making the right choice. ArticleDashboard.com has a list of advantages, as well as "What Happens If You Do Not Get Hosted CRM Solutions." The Entellium CRM Buyers Guide tells you what to look for in an online customer relations service. The website also offers informative webinars, an ROI (return on investment) calculator and free downloads, tours, demos and more, all conveniently linked to at the bottom of every webpage. CRM Today offers 10 points you should consider when "Choosing a CRM Solution."

Use comparison sites to learn which customer relationship management vendors offer the best CRMs There are excellent sites that are packed with information and descriptions of many of the best CRM services available today.

I recommend:  SmallBizCRM.com provides a wealth of information on a number of CRM topics, as well as descriptions of the best web-based CRM software. It also provides a comparison of the Top 10 CRMs, though not all are web-based. Find White Papers offers a "Comparative Guide of the Top Four Hosted CRM Solutions" (Salesforce.com, RightNow Technologies, NetSuite and Oracle).

Visit websites that offer free price quotes, and compare pricing on various CRM services These sites will let you request price quotes for various CRM software products and services all in one convenient place.

I recommend:  All Options CRM and Buyer Zone can help you find the best prices on various different CRM-related products.

Stay up on all the latest info on CRM solutions to optimize the use of yours and keep your data safe Keeping up with technology can be difficult, since it changes so fast; be sure you have a continuing education plan to keep you up to speed, even after you've signed up for your new CRM service.

I recommend:  CRM Software Guide offers information on "Keeping Data Secure." You'll also find a great deal more information about CRM software of various types, along with many other online resources, in my Work.com "Guide to Small Business CRM Software."

Tips & Tactics

Helpful advice for making the most of this Guide
  • Be sure to take advantage of CRM service demos, tours and free trial downloads to help make your decision easier.
  • Use the ROI calculator linked to above to help you determine the financial impact your customer relationship management service will have on your business.

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How-To Guide from WORK.COM

Guide author
By Jeanne Dininni
Could outsourcing your customer relationship management functions be better for your business?.
Would you like to experience the benefits of effective customer relationship management without so many of the headaches? How about enjoying all the advantages of using client relationship management software, while avoiding the need for ... Read more


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