Enhance your Customers' Experience with best Knowledge for your Agents
www.kana.com/knowledge_management
IT Knowledge Management & Self Service Solutions that get results.
www.RightAnswers.com
Online survey measures your co's KM. Get results in minutes. Free.
myknowledgeiq.com/knowledge-assess
Give agents & customers instant access to 77,000 solutions. Trial.
www.NumaraSoftware.com
White Paper describes 5 features to look for in a nuclear solution.
www.EnterpriseInformatics.com
Search, locate and relate project process & reference information
www.kmexecutive.com
eLearning / LMS / Training Record And Reporting Software. Learn More!
www.MasterControl.com
Free Virtualization white paper Learn to do more with less
www.protechlogic.com
Knowledge Management Online. Become a KM Professional Now!
tsengcollege.csun.edu/kmdl
Latest Free Knowledge Management Reports From Leading Vendors
www.FindWhitePapers.com
White paper delivered at OnLine 1997 by Dr David J. Skyrme.
www.bpubs.com
Written by David Berreby and published in Strategy & Business, 1999.
www.bpubs.com
White paper on the need for synergy between innovation and creativity of humans and the advanced capabilities of new information technologies.
www.brint.com
White paper by Yogesh Malhotra, Ph.D., 1998. Proposes a definition of Knowledge Management that goes beyond the quickfix solutions or unidimensional views.
www.brint.com
White paper on the effects of knowledge management.
www.brint.com
A working paper whose objective is to provide an outline of the general and specific technology issues relating to development of electronic knowledge management tools. Written by Charles Jackson for the Brint Institute.
www.brint.com
The basics of knowledge management and project-management duties.
www.brint.com
Defines connectivity as the communication, coordination and collaboration within a business, between businesses or between a business and its partners. Written by K-Solutions.
www.k-solutions.com
Provides an introduction to ebusiness and ecommerce providing definitions, current market information and the two main points of disintermediation and value chain integration as stated by the Gartner Group, IDC and Forrester research. May 31, 20...
www.k-solutions.com
Used as a communication aid to allow a better understanding of the Strategy for I’net. Written by K-solutions.
www.k-solutions.com
White paper on the topic of knowledge management and the benefits it provides.
www.k-solutions.com
An exploration how conferencing and group collaboration systems capture and manage team knowledge in the context of agile strategic competitiveness. Written by Dr. John Gundry, Knowledge Ability Ltd. and Dr. George Metes, Virtual Learning System...
www.knowab.co.uk
A 1994 white paper conducted by the Task Force to Review the Ontario Technology Fund to study the transition from the old economy to the knowledge-based economy.
mclean.matrixlinks.ca
Enhance your Customers' Experience with best Knowledge for your Agents
www.kana.com/knowledge_management
IT Knowledge Management & Self Service Solutions that get results.
www.RightAnswers.com
Knowledge management has only been an established discipline since the mid-1990's. Large companies dedicate groups to finding, identifying, and sharing employee knowledge and experience to enhance collaboration between employees and organizations within the company. A white paper on knowledge management can focus on many areas including:
1. developing collaborative practices;
2. transferring experience from lessons learned on projects; and
3. innovative techniques developed while researching or working on a specific task or project.
Action Steps
The best contacts and resources to help you get it done
Use a membership to have access to current white papers on knowledge management
The most efficient way to find white papers on knowledge management is to sign up with a knowledge management library which strives to keep information fresh. Many km libraries encourage information sharing, which is the underlying principle of the km philosophy.
I recommend: Bitpipe offers a suite of syndicated white papers, including km white papers, for a free membership. Use the research library at Find White Papers to track down the paper on knowledge management that best meets your needs.
Stay 'in-the-know' with knowledge management research companies
Start your km research by utilizing knowledge management expertise in online repositories. Many companies share their knowledge management information databases for free, while others require a paid subscription.
I recommend: Knowledge Management Research and Practice publishes final versions of white papers with free access to abstracts. You'll need subscription or license for full access to any article. The Knowledge Management Resource Center offers unrestricted access to white papers, articles and other km publications for your research.
Sort through specialized papers on knowledge management
Many individuals, organizations and companies write and publish white papers on km. Some white papers are generalized and adaptable to many applications, while some are quite narrow and focused on particular areas that may not apply to your current needs. However, it is good to know that niche papers about knowledge management exist so you can track them down when you need to.
I recommend: Step Two Designs takes an independent stance and approaches organizational knowledge management and other fields with a holistic attitude to help solve real-world challenges. Executive Information Systems focuses on The New Knowledge Management and gives access to new competencies and accomplishments in the knowledge management field.
Tips & Tactics
Helpful advice for making the most of this Guide
- • As you mine for knowledge management research reports, you may want to focus on an organization or company similar to yours. There's no need to reinvent a report if one already exists. Look to your competitors and see if there area any available knowledge management white papers.

