Knowledge Management Software: Corporate Information Management, Customer Support, Employee Training, Help Desk 

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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
EnterpriseWizard is a top web-based automation solution for knowledge management and business process management. Easily adapts to your business with customizable tables, fields, graphical workflows, escalation, business rules, email notification, live chat, interactive reporting, granular permissions, dynamic self-serve FAQ, and more. Users report a 1 month ROI, 50% increase in customer satisfaction, 80% increase in retention, and 25% increase in technician efficiency.
Agent Community GEN2 is a complete solution for accessing, sharing and delivering business intelligence from Web and enterprise sources. Connotate's solution enables quick creation and sharing of wholly new data and applications that discern high value information, automate repetitive tasks, aggregate disparate content and deliver to an array of output devices. Connotate's clients include global publishers, financial services firms; pharmaceuticals; and government agencies.

Web Listings
Knowledge Management Software | Knowledge Base Software ...
KnowledgeBase Manager Pro, the best Web2.0 knowledge management software solution ... Management Software usage enables up to 30% savings on customer support and ... KnowledgeBase Manager Pro is commonly used to complement a help desk or for ... Reduce employee training time. Keep corporate knowledge integrity ...
http://www.web-site-scripts.com/knowledge-management/overview.html
Open Directory - Reference: Knowledge Management: Software
Oct 15, 2009 ... Adaptive Solutions - Information management software designed for ... companies to create and manage employee knowledge networks. ... Features a description of the software, customer support, and contact details. ... knowledge and provide task management and help desk solutions over the Internet. ...
http://www.dmoz.org/Reference/Knowledge_Management/Software/
Knowledge Management Software | Knowledge Base Software ...
Knowledge Management Software to Locate, Capture and Share Information With ... loops help your staff improve knowledge items based on customer input ... share knowledge, reduce customer support and cut staff training costs, including: ...
http://www.interspire.com/knowledgemanager/
Inmagic: Knowledge Management solutions: Enabling Social Intelligence
Inmagic provides web-based solutions for social knowledge management, library automation and information management needs. Inmagic applications provide the ...
http://www.inmagic.com/
Knowledge Management Software | Parature, Inc.
Knowledge Management. Customer Service Software Products from Parature Inc. ... On-Demand Customer Service, Customer Support & Help Desk Software ... Parature Knowledgebase™: Essential Information at Your Fingertips ... The knowledgebase is an effective training vehicle for new customer support staff, reducing ramp ...
http://www.parature.com/knowledge-management.aspx
Google Directory - Reference > Knowledge Management > Software
Information management software designed for the collection, storage, management ... Provider of solutions that enable companies to create and manage employee knowledge networks. ... Features a description of the software, customer support , ... Software being developed to share knowledge and provide task management ...
http://www.google.com/Top/Reference/Knowledge_Management/Software/


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What WorksTM for Management

Using Knowledge Management Software

Effectively maintain and share information by using knowledge management software.
Using knowledge management software helps you make good use of your company’s most important intellectual capital – the information possessed by employees. Knowledge management is defined as the distribution and maintenance of vital information and knowledge possessed by individuals employed by a particular organization.The basic principle of knowledge management software is to distribute knowledge in a ... Read more

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