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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
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Advisor is a web-based problem solving tool that utilizes artificial intelligence technology to assist customers as a live help desk employee would. The software poses a series of questions and possible solutions to the customer until problem resolution. Using AI, the system learns from the customer's responses to provide better and better advice over time. If it is unable to satisfactorily respond to a customer query, it auto-transfers them to live help.
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Industry leading knowledge management software updated. New online ...
May 7, 2009 ... Knowledge management software solution and FAQ software for articles creation and ... Publishing of certain category with or without subcategories ... Category and article access permissions for public area users with authorization support .... We added new group operations for article editing: ...
http://www.web-site-scripts.com/blog/announces/2009/05/industry-leading-knowledge-ma...
May 7, 2009 ... Knowledge management software solution and FAQ software for articles creation and ... Publishing of certain category with or without subcategories ... Category and article access permissions for public area users with authorization support .... We added new group operations for article editing: ...
http://www.web-site-scripts.com/blog/announces/2009/05/industry-leading-knowledge-ma...
Software Download: Knowledge Management
GeneralKB is an innovative Knowledge Management software allowing an easy .... It integrates all applications for creating, publishing and updating in a single user interface - including image management and editing with over 30 image tools . ... customer support solution with Ticket and Email management, Knowledge ...
http://www.sharewareconnection.com/titles/knowledge-management.htm
GeneralKB is an innovative Knowledge Management software allowing an easy .... It integrates all applications for creating, publishing and updating in a single user interface - including image management and editing with over 30 image tools . ... customer support solution with Ticket and Email management, Knowledge ...
http://www.sharewareconnection.com/titles/knowledge-management.htm
Open Directory - Computers: Software: Internet: Site Management ...
Oct 24, 2009 ... DASAT - Content management software with multilingual support. ... eGrasp - WYSIWYG editing, secure access for multiple content editors, page templates, ..... control of all content, from publishing to workflow to knowledge management. ... customer relationship management and e-commerce solutions. ...
http://www.dmoz.org/Computers/Software/Internet/Site_Management/Content_Management/
Oct 24, 2009 ... DASAT - Content management software with multilingual support. ... eGrasp - WYSIWYG editing, secure access for multiple content editors, page templates, ..... control of all content, from publishing to workflow to knowledge management. ... customer relationship management and e-commerce solutions. ...
http://www.dmoz.org/Computers/Software/Internet/Site_Management/Content_Management/
InQuira Information Manager - Comprehensive Knowledge Management ...
InQuira's knowledge management software enables organizations to ensure content is ... leverage these communities to resolve customer support issues, ...
http://www.inquira.com/products_manager.asp
InQuira's knowledge management software enables organizations to ensure content is ... leverage these communities to resolve customer support issues, ...
http://www.inquira.com/products_manager.asp
Website Software | Content Management System Software | Website ...
Interspire Website Publisher is content management software which allows anyone to ... Full WYSIWYG content editing. Multiple user accounts & groups ... Interspire Website Publisher is a complete DIY website publishing platform. ... Live Customer Showcase. Our customers use Interspire Website Publisher to build ...
http://www.interspire.com/websitepublisher/
Interspire Website Publisher is content management software which allows anyone to ... Full WYSIWYG content editing. Multiple user accounts & groups ... Interspire Website Publisher is a complete DIY website publishing platform. ... Live Customer Showcase. Our customers use Interspire Website Publisher to build ...
http://www.interspire.com/websitepublisher/
KM Software News: Consona Knowledge Management Wins Industry Award
Consona Knowledge Management Named to KMWorld's 2009 Trend-Setting Product List ... a comprehensive support portal for customer self-help, a knowledge repository designed for rapid capture and easy editing, ... KMWorld's Trend- Setting Product List of 2009 and accompanying article will be featured in the September ...
http://www.consona.com/news/kmworld-consona-km-award.aspx
Consona Knowledge Management Named to KMWorld's 2009 Trend-Setting Product List ... a comprehensive support portal for customer self-help, a knowledge repository designed for rapid capture and easy editing, ... KMWorld's Trend- Setting Product List of 2009 and accompanying article will be featured in the September ...
http://www.consona.com/news/kmworld-consona-km-award.aspx
