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Knowledge Management Software: Customer Support, Article Publishing and Editing

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WebBoard Knowledge Base offers a community based knowledge management software platform for collecting and organizing a group's information and content. Collect, manage and search unlimited amounts of information, documents, photos, or other content. Enhance online support with sticky posts, FAQs, and search clouds. Secure document sharing and checkout system. Create self-evaluation and self-managing community with user feedback and rating system.
Agent Community GEN2 is a complete solution for accessing, sharing and delivering business intelligence from Web and enterprise sources. Connotate's solution enables quick creation and sharing of wholly new data and applications that discern high value information, automate repetitive tasks, aggregate disparate content and deliver to an array of output devices. Connotate's clients include global publishers, financial services firms; pharmaceuticals; and government agencies.
Dieselpoint Search is search and navigation software for enterprise data including document collections, databases, and XML. Dieselpoint has developed industry-leading advances in search technology, combining advanced full-text and linguistic techniques with high-performance data navigation to yield intuitive user interfaces not possible with other approaches. Typical applications include large-scale product catalogs, website search, document repositories, intranet search, and OEM software.
Advisor is a web-based problem solving tool that utilizes artificial intelligence technology to assist customers as a live help desk employee would. The software poses a series of questions and possible solutions to the customer until problem resolution. Using AI, the system learns from the customer's responses to provide better and better advice over time. If it is unable to satisfactorily respond to a customer query, it auto-transfers them to live help.

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Open Directory - Computers: Software: Internet: Site Management ...
Oct 20, 2008 ... DASAT - Content management software with multilingual support. .... content and growth of their website without needing technical knowledge. ...
http://www.dmoz.org/Computers/Software/Internet/Site_Management/Content_Management/
InQuira Information Manager - Comprehensive Knowledge Management ...
InQuira's knowledge management software enables organizations to ensure content is ... leverage these communities to resolve customer support issues, ...
http://www.inquira.com/products_manager.asp
eGain's Latest Knowledge Management Software Incorporates ...
Jul 1, 2002 ... eGains Latest Knowledge Management Software Incorporates Experience with Thousands ... editing and approving new knowledge base additions. ...
http://findarticles.com/p/articles/mi_m0EIN/is_2002_July_1/ai_88090286
Software Download: Knowledge Management
Web-based knowledge worker automation (KWA) and customer relationship management (CRM) software for contact management, account management, scheduling, ...
http://www.sharewareconnection.com/titles/knowledge-management.htm
Our Company: Online Customer Support Software - On Demand Customer ...
IT helpdesk and change management software. Web Publishing Software ... Freeform text knowledge base using keywords to quickly locate information. ...
http://www.parature.com/resources/software3.html
Google Directory - Reference > Knowledge Management > Knowledge ...
Computers > Software > Project Management (275) ... gives information about group document creation, editing and publishing utilising Internet technologies. ...
http://www.google.com/Top/Reference/Knowledge_Management/Knowledge_Flow/Collaboratio...


Guide author
By Jason Agard
Management
User Rating
8.3
out of 10
How to find an information sharing and organization solution that works for you.
An estimated $73 billion will be spent on knowledge management software by U.S. businesses in this year alone, according to strategic advisory firm AMR Research. These companies know how vitally important it is that they are able to collect, store, organize, and disseminate vital business information, whether in the service of internal brainstorming, collaboration, or operational efficiency, or as part of customer service and ... Read more
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