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Knowledge Management Software: Customer Support, Desktop

Waste Hauling Software
Customized Development With 24/7 Live Support. Call Us Now!
www.PCScaleTower.com
Customer Support Software
Deliver help desk remote support by using computer remote control tech.
www.GoToAssist.com
Marketing Best Practices
Go To Market Planning, Integrated Marketing Planning, Segmentation.
www.EMMGroup.net
Help Desk Software
Completely Web based Help Desk with Asset mgmt. Download Free Trial!
www.ServiceDeskPlus.com
Knowledge Management
Web-Based Knowledge Management For Enterprises. CRM and CEM Solutions.
RightNow.com/Knowledge-Management
Improve Customer Support
Reduce costs, increase satisfaction Proven community solution
Ramius.net
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WebBoard Knowledge Base offers a community based knowledge management software platform for collecting and organizing a group's information and content. Collect, manage and search unlimited amounts of information, documents, photos, or other content. Enhance online support with sticky posts, FAQs, and search clouds. Secure document sharing and checkout system. Create self-evaluation and self-managing community with user feedback and rating system.
Agent Community GEN2 is a complete solution for accessing, sharing and delivering business intelligence from Web and enterprise sources. Connotate's solution enables quick creation and sharing of wholly new data and applications that discern high value information, automate repetitive tasks, aggregate disparate content and deliver to an array of output devices. Connotate's clients include global publishers, financial services firms; pharmaceuticals; and government agencies.
Dieselpoint Search is search and navigation software for enterprise data including document collections, databases, and XML. Dieselpoint has developed industry-leading advances in search technology, combining advanced full-text and linguistic techniques with high-performance data navigation to yield intuitive user interfaces not possible with other approaches. Typical applications include large-scale product catalogs, website search, document repositories, intranet search, and OEM software.
Advisor is a web-based problem solving tool that utilizes artificial intelligence technology to assist customers as a live help desk employee would. The software poses a series of questions and possible solutions to the customer until problem resolution. Using AI, the system learns from the customer's responses to provide better and better advice over time. If it is unable to satisfactorily respond to a customer query, it auto-transfers them to live help.

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Help Desk Software, Knowledge Base & Service Desk Software
The Novo Customer Support Suite is our integrated Help Desk and Knowledge Base solution. When combined with the Novo Asset Manager, you have a powerful ...
http://www.novosolutions.com/
Knowledge Management Software | Knowledge Base Software ...
Interspire Knowledge Manager, the leading web based knowledge management software enables your organization to locate, capture and share information ...
http://www.interspire.com/knowledgemanager/
Knowledge Management Software | Parature, Inc.
Benefits and Features of Parature Knowledge Management Software. Reduce issue resolution times and repetitive inquiries; Reduce customer support requests ...
http://www.parature.com/knowledge-management.aspx
InQuira - Search and Knowledge Management Software for Customer ...
InQuira offers semantic search and knowledge management software that fuels exceptional customer service through both Web self-service and agent-assisted ...
http://www.inquira.com/
KNOVA Software - Knowledge Management for the contact center, web ...
Knowledge-empowered self-service, contact center, and peer support applications ... KNOVA Knowledge Management - Intelligent Customer Experience solutions. ...
http://www.knova.com/
TheBrain: Mind Mapping, Brainstorming, GTD and Visual KM Software
BrainEKP is enterprise-class content and knowledge management software that is ... helpdesks, customer support, network and IT support, contract management, ...
http://www.thebrain.com/


Guide author
By Jason Agard
Management
User Rating
8.3
out of 10
How to find an information sharing and organization solution that works for you.
An estimated $73 billion will be spent on knowledge management software by U.S. businesses in this year alone, according to strategic advisory firm AMR Research. These companies know how vitally important it is that they are able to collect, store, organize, and disseminate vital business information, whether in the service of internal brainstorming, collaboration, or operational efficiency, or as part of customer service and ... Read more
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