Knowledge Management Software: Customer Support, Desktop 

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Customer Relationship S/W
SoCal based CRM software experts. No cost consultations.
www.ACIconsulting.com/Customer
Q-MATIC Corporation
Customer Flow Management & Queuing Solutions. Reduce Wait Times
www.q-matic.us
LivePerson™ Chat Support
Easy Affordable Live Chat Solution Free Upgrades. Download Free Trial!
Solutions.LivePerson.com/Live_Chat
CRM Success Strategies
White Paper: Avoid Mistakes in choosing and implementing CRM
www.online-crm.com/crm_success
Peachtree By Sage
Accounting Solution Supporting Up To 40 Users! Free Trial Available.
www.Peachtree.com
QLess Cell Phone Queueing
Reduce no-shows and add customers. SMS marketing. $ back guarantee!
www.WaitingInLineSucks.com
Product Listings Powered by
PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
Advisor is a web-based problem solving tool that utilizes artificial intelligence technology to assist customers as a live help desk employee would. The software poses a series of questions and possible solutions to the customer until problem resolution. Using AI, the system learns from the customer's responses to provide better and better advice over time. If it is unable to satisfactorily respond to a customer query, it auto-transfers them to live help.

Web Listings
Help Desk Software, Knowledge Base & Service Desk Software
The Novo Customer Support Suite is a complete customer support solution which integrates our Knowledge Base Software with Help Desk Software. ...
http://www.novosolutions.com/
PHPKB Knowledge Base Software - Knowledge Management System
PHPKB Script is a Knowledge Base Software developed in PHP & MySQL (Open Source) ... Knowledge base content management (FAQ) and online customer support ...
http://www.knowledgebase-script.com/
InQuira - Knowledge Management Software for Customer Support
InQuira offers knowledge management software that fuels exceptional customer service through both Web self-service and agent-assisted support channels.
http://www.inquira.com/
Knowledge Management Software | Knowledge Base Software ...
Knowledge Management Software - Interspire Knowledge Manager ... website or Intranet with an enterprise-grade knowledge base, reducing customer support, ...
http://www.interspire.com/knowledgemanager/
Knowledge Management Software System - Knowledge Base Tools ...
Answer customer service questions from a single knowledge base - pull information from your contact center, customer portal, website, Facebook, ...
http://www.salesforce.com/crm/customer-service-support/knowledge-base-system/
KNOVA Software, Inc.
KNOVA Knowledge Management - Intelligent Customer Experience solutions. ... customer support cases,. not just tracking them. INTELLIGENT. CUSTOMER ...
http://www.knova.com/


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What WorksTM for Management

Using Knowledge Management Software

Effectively maintain and share information by using knowledge management software.
Using knowledge management software helps you make good use of your company’s most important intellectual capital – the information possessed by employees. Knowledge management is defined as the distribution and maintenance of vital information and knowledge possessed by individuals employed by a particular organization.The basic principle of knowledge management software is to distribute knowledge in a ... Read more

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